IT Instructor
Aptech Computer Education Sudan
Total years of experience :15 years, 8 Months
Provide IT and Linux traininf for Students
The company major is IT service
Job role:
Perform server installation and configuration
Secure server operation environment
I worked in a computer workshop for computer repair and spare parts
Job role:
Perform operating system installation and configuration (Windows and Linux)
Install required drivers (Display, Network, Wireless and Printers)
Troubleshoot software issues
Replace bad computer parts and upgrade hardware
Install specialized software (Designing, Engineering, Accounting and Statistical)
Smartphone software troubleshooting
Provide support for customer on call
Perform preventive maintenance
Achievements:
Gather a great experience in customer support
Good Software troubleshooting knowledge
• The company major is IT and training, where everything is based on open source Technology.
I worked in IT and Training tasks
• Job role:
Install new servers and perform configuration and maintenance
Troubleshoot daily work problems
Test new services and product
Automate software installation using scripts
Perform backup tasks
Provide technical training
• Achievements:
Creating and testing new products and services
Raising team members knowledge through cooperation
Conducting many training courses for company customers
• The company’s major is telecommunication; i worked as a call center agent
• Job role:
Answer incoming calls and respond to customers
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Route calls to appropriate resources and Follow up customer calls where necessary
Document all call information according to standard operating procedures
• Achievements:
Get a high call rating from supervisors
Answer the targeted calls rate with a high quality
• The company major is IT support; I worked in supporting customer's users
• Job role:
Provide support to end users
Solve network and printer related issues
Perform preventive maintenance
Raise team knowledge and performance
Provide training to users
Provide detailed reports to the project manager
• Achievements:
Decreasing support response time
Enhancing preventive maintenance work processes
• Omdurman Islamic University major is education. It is a government university. I worked there as a teaching assistant by
• Job role:
Provide training in college laps
Support instructor by revise the course contents
Insure that the lap OS and installed software are working correctly
Give students tests and assess their progress
• Achievements:
Providing the best lap training that matches the global criteria
Raising students degree in final exams
Providing an extra activities that enhances students whole knowledge
• The company’s major is Software development; I worked there as a developer using Visual Basic. Net Programming Language and SQL Server Database
• Job role:
Analyze the customer requirements and create the application design
Develop User interface and write the corresponding code
Create the database and its tables and fields to store application data
Create the reports that meet the customer’s needs
Test and debug the applications
Provide training for application users
Provide reports for
• Achievements
Develop some modules of an ERP system
Package the applications into easy to use installers
Computer science is all about technical problem solving using software, it concerns about programming languages and its concepts