IT Support
Skyline University
مجموع سنوات الخبرة :11 years, 11 أشهر
- Installed and maintained company's computer systems and network.
- To ensure proper functioning of all the servers (Active directory, Dot net application server, Application Server, Print Server, SharePoint Server, Doccept Server)
- Managed and maintained Windows Active Directory infrastructure in the site.
- Perform maintenance on staff accounts. Add, remove, and modify accounts as necessary.
- Provide support and troubleshoot IT issues for student related quires via phone and email.
- Responsible for assist the students have problem related with LMS, Turnitin and portal.
- Responsible for Lab Setup and installing required software’s
- Responsible for backing up user’s data and Data Base
- To ensure proper functioning of Cisco Meraki Wi-Fi in the campus
- Installing and Maintaining Local and Network printers.
- Responsible for maintaining Classroom smartboards, Projector and AV systems
- Provide technical support to hardware and software issue of desktop, laptop and student systems.
- Co-ordinate with programming team and outside vendors to solve the software and hardware related issues.
- Responsible for Antivirus Remote Deployment (Trend Micro).
- Assisted office staff with computer application questions.
- Conducted computer technology training with all new staff.
- Recommended computer products and applications to improve productivity.
- Installation and configuration knowledge of proficiency in Outlook 365.
- Installing and Maintaining Local and Network printers.
- Installing, Repairing, servicing and maintaining CCTV cameras, Biometric devices and RFID car stickers.
- Installing, Configuring and maintaining the SonicWALL CDP and Net extender.
• Configuration of Routers and Switches.
• Installing, Configuring and initial troubleshooting of WAN, LAN connectivity.
• Installation and configuration of Windows 2003 & Windows 2008 Server.
• Installation and configuration knowledge of proficiency in Outlook Express, MS Outlook 2003 and 2007.
• Installing and Maintaining Local and Network printers.
• Creating, Restoring, taking Backup a Database.
• Managed and maintained Windows Active Directory infrastructure in the site.
• Installation and configuration of name resolution technologies like DHCP, DNS.
• Installation and Maintained Fortigate Antivirus.
• Checking and Troubleshooting of Hardware errors in all Servers.
• Taking Daily, Weekly, Monthly backup using NT backup.
• Installing new software
• Installing new hardware (servers, printers, computer work stations etc)
• Installing, Repairing, servicing and maintaining CCTV cameras.
• Installing and Maintaining Local and Network printers.
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet
• Installing antivirus protection
• Fixing network faults
• Technical support for people using the network
• Training staff on new systems
• Creating & managing users, group accounts, assigning rights, creating user profiles.
• Extensive hands on experience in troubleshooting of OS.
• Installing and troubleshooting of Printer issues.
• Installing and troubleshooting of Desktop Hardware and OS issues.
• Configuring and initial troubleshooting of LAN connectivity.
• Installing antivirus protection
• Installing new software
• Installing new hardware (servers, printers, computer work stations etc)
Year Institution Qualification Percentage 2008 - 2012 K.L.N College of Information Technology, Madurai. B.Tech (IT) 7.80*
2006 - 2008 M.L.M Mamallan Matric Higher Secondary School, Kanchipuram. HSC 86.75
2003 - 2004 Infant Jesus Matric Higher Secondary School, Kanchipuram. SSLC 78