Consultant/Manager - Operations
Plivo Communications Pvt Ltd
Total years of experience :25 years, 2 Months
Responsible for the business operations which includes business stakeholder management, negotiation with service partners & vendors for service delivery, and supporting the services within budget and improving efficiency, cost and overall turnaround time.
Responsible for delivery of all administrative transactions, policy initiatives, staffing, resource planning, procurement, coordination and liaison
Project Administration
- Coordinated with Project Steering Committee and Funding agency for approvals and establishing project financing agreements
- Contributed in development and delivery of full-scale project plans, proposals, work plans and associated communication documents, progress reports and presentations
- Developed a comprehensive administrative manual, bye-law, and HR policy framework on recruitment and staff service conditions
- Prepared bid proposals and award administration documents for supply of resources
Delivery support to global solution development program to drive the identification and development of high value solutions for improved financial results.
Project Management Office
- Managed global solution development program delivery support to drive the identification and development of high value solutions for improved portfolio performance (investments, assets, resources and financials)
- Provided overall guidance and support to the assigned Service Line / Industry Solution Boards for driving the solution development program
- Prepared project milestones, timelines, budget, resource utilization plans for the delivery of legacy system transition
- Presented dashboard and metrics for analysis of Business Solution performance goals (Sales, Growth and Profit)
- Presales and product presentations for the promotion of software assets and technical solutions
Posted to IBM India on contract (outsource staff)
Responsible for planning and overseeing IT operations for implementing integrated system applications in ERP environment. Lead and managed compliance to software licensing requirements, and Quality Audit.
Responsible for ensuring and improving the performance, productivity and efficiency of IT operations through the provision of cost effective methods, tools, processes and strategies. Coordination with internal business enabling teams for continuous availability of IT services for improved information flow across the organization. Managed technical training division for capacity building and orientation programs
MIS and Telecom
- Competent to design, develop and implement applications in Mainframe COBOL environment (both migration and new development)
- Expertise at implementation of cost effective tools for improved business performance
- Proven skills in implementing integrated business applications in multi-platform environment
- Expertise at providing critical system reviews (peer level and release notes)
- Skilled at preparing and publishing system configuration documents and user manuals
- Maintained telecom switch configurations and billing applications
- Broader experience in change control, configuration, and development of test and validation plans
Learning and Development
- Managed technical training division for capacity building and orientation programs
- Implemented cost effective e-learning and content development for technical training
- Coordinated with academic institutions for intern placement activities