Senior IT Manager
Neopharma LLC
Total years of experience :24 years, 9 Months
i) Demonstrated strong leadership capabilities to work effectively with executive management.
ii) Provide strategic and technical leadership, including escalation support for all designated hardware, software or applications to ensure service levels are maintained.
iii) Worked in partnership with business units, manage vendors including third party’s desktop support.
Managing all aspects of the IT infrastructure, including service desk, operational processes, IT security and policies, as well as the delivery of an ambitious IT transformation program.
i) Provide input for strategic IT planning, including technical guidance and application support for all locations, to ensure alignment with business needs.
ii) Managing yearly budget of US$1million.
iii) Provide guidance to Business Unit management to determine future IT needs, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with the company's goals and objectives
iv) Manage and develop the IT Operations team (Service desk, Network/system engineers) to ensure efficient and effective operations and excellent IT service to end users.
v) Develop, communicate, and enforce company IT policies, standards, and procedures, to the IT operations team, to ensure alignment and consistency.
vi) Implemented IT Asset Management & Help Desk software.
vii) Implemented IT Disaster Recovery solution and DR Site.
viii) Core team member for Digital Transformation projects.
Directed IT Infrastructure operations according to executive strategies developed by partnering with corporate executive team and department heads.
• Lead a diverse team of IT infrastructure engineering and support personal to manage and administer IT infrastructure operations (SAP Servers, HPLC/File/AD/DHCP servers Firewall, telephony, CCTV, access control, Network).
• Analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness.
• Streamline the IT function by separating support tasks, creating new leadership positions and implementing best practices.
• Conduct in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery and business continuity; delivered gap analysis and recommendations, attaining 99% up time.
Facilitated end to end project management; right from technology mapping, budgeting, resource & task scheduling to final execution of Infrastructure projects worth US$1 Million includes
• Design and Implementation of IBM Blade center with HS23 blades and backup solution for SAP ERP Servers.
• Design and Implementation AVAYA switches to fulfil the current and future infrastructure requirements for data, voice and video in coordination with vendor.
• Responsible for design and restructuring of Datacenter with Raised floor, CCU units, FM200, UPS and environmental monitoring systems.
a) Lead network and helpdesk team to manage and troubleshoot 700-plus-user enterprise network and information systems for 24/7 availability
b) Responsible for the implementation of FG800c Firewall and Fortianalyzer with Array Load balancer to monitor and control browsing activities.
c) Design and implemented network for sister concerns in Abu Dhabi and Dubai includes Cabling, IP Telephony (NEC), Firewall and established site-site VPN connectivity with Head office.
d) Involved in creation and proper execution of validation deliverables like Protocols, SOPs, IQ, OQ, PQ, VMP, Trace matrix and Summary reports and reviewing Technical and Functional Design Specifications
e) Involved in full life cycle of SAP ECC 6.0 (CRM, HCM, FICO, BI, BO, MII, MM and PP modules) on windows 2008 R2 platform with MS SQL 2008, from hardware sizing, design, installation and finalizing roll out of Development, Quality and Production servers.
f) Single point of contact for all SAP Basis execution activities, including administration, vendor management, liaison with SAP.
• Administration of multi-vendor network Windows NT 4.0/2000, Novell 5.0, SQL with 250 clients.
• Validated computer systems and laboratory equipment according to FDA regulations.
• Backup of NT, Novell and SQL servers.
• Administration of HP Net Server LC3 with RAID5, Net Server E50, IBM X220 with RAID1 servers
• Oversaw the design and configuration of Citrix Presentation Server 4.0 and Citrix Access Gateway with Leased Line in sister companies across the Middle East for accessing the ERP application.
• Solely established a company-wide Anti-Virus solution.
• Responsible for planning and implementation of NT 4.0, DNS, DHCP, WINS Servers, TCP/IP printing and backup system with 30 clients in coordination with different departments and vendor.
• Ensure the smooth rollover of Y2k on all hardware, software and machine controlled systems.
• Provide support for client pcs, printers and other peripherals.
• Support and installation of in-house ERP system in all clients.
• Provided 24/7 support level with 4 hours response time to resolve any basis issue
a) Managed the network team.
b) Performed installation, configuration, troubleshooting, and routine maintenance for Netware 3.11 Server. This involved User and Group administration, backups, software upgrades and network monitoring.
c) Developed procedures for machine utilization.
d) Coordinate with the teaching staff to evaluate the performance of student, analyse their weak areas, conducted special sessions to work out their weakness and achieved 100% pass out.