Senior Engineer – Service Delivery
DELL Technologies
Total years of experience :21 years, 9 Months
Project Name - PNC Bank
• Managing PNC Bank's Hyper Converged, Physical and Virtual environment
• Support includes day to day operations (BAU tasks) of Windows Servers, VMware ESXi servers, Backup job scheduling using Avamar, Server administration and troubleshooting.
• Conducted upgrades for VxRail, VCF, SDDC Manager, NSX, vSAN, vCenter, and ESXi independently or using SDDC Manager or VxRail Code upgrade.
• Managed administration and troubleshooting for Windows Servers, VCF, SDDC Manager, vSAN, vCenter and ESXi Hosts and resolving issues eficiently.
• Updating regular security patches for Windows servers using SCCM and Bare metal upgrade using OME
• Ensuring systems are kept up to date with the latest vulnerabilities addressed by software vendors like Microsoft, Dell and VMWare.
• Troubleshooting ESXi Host failure & VM Servers issues.
• Engaging and working with vendor to resolve any issue that are found in VxRail and Physical Servers
• Taking pro-active measures based on monitoring alerts to reduce Incident volume
Project Name: AIG StaaS Migration Project
The project is to migrate the Windows servers running on Boot from SAN environment on the old EMC / NetApp / Infinidat Storage to the new EMC Storage Devices. Execute migration and changes created by and assigned to Wintel team. Co-ordinate with Storage team to work on migration. Assisting project managers by providing the server information for efective scheduling in migration. Engaging vendors through Global Command Center to perform advanced troubleshooting for the issues occurred during migration. Creating Knowledge Base article or SOP.
• Responsible for providing daily operational and administrative support for IT Infrastructure for Head office located in Erbil, Iraq and Factory located in Bele Barzan, Iraq which consists of HP servers, Windows Server OS, Active Directory, Hyper-V, Network administration.
• Support includes maintenance and troubleshooting of Windows Server 2012 (Physical and Virtual) Active Directory, DNS/DHCP issues and troubleshooting hardware issues for Servers, Desktops and Network Infrastructure
• Managing Active Directory, DNS, DHCP, Server Remote Management, Remote Access Control, Group Policy and Symantec administration
• Responsible for providing daily operational and administrative support for internal IT Infrastructure
• Support includes maintenance and troubleshooting of Windows Server 2003, 2008 (Physical and Virtual), Active Directory, DNS/ DHCP issues, troubleshooting hardware issues for HP/DELL servers (Rack and Blade) (Memory, CPU, Hard disk, Raid Controller etc.).
• Handling the Infrastructure operations with a team of Engineers to monitor, manage and support the daily routines of the company Data Center.
Projects Name:
Standard Insurance (Oct 2012 - Oct 2013) - Windows/VMware Support
Handled end-end Windows server support for around 900+ servers located in USA.
InfoPrint Solutions (Apr 2009 - Sep 2012) - Windows/VMware Support
Handled end-end Windows and VMware support for around 500+ servers located in USA
• Engaged in the transition responsibility of transferring the Account from the Extended team (US to India).
• Managing and resolving Sev 1 and Sev 2 tickets effectively.
• Ensuring adherence to ITIL practices for maintaining quality processes.
• Following Control and Change management, SLA management, and Incident/Problem management, including RCA, as defined by the organization.
• Overseeing Disaster Recovery efforts and server rebuilding activities.
• Conducting successful Disaster Recovery tests for the past 4 years.
• Constructing Physical and Virtual servers in accordance with Information Security policies.
• Addressing customer requests concerning Wintel Servers and VMWare.
• Handling Hardware-related tasks such as firmware/driver/parts replacement for servers.
• Supporting Active Directory Infrastructure.
• Managing day-to-day tasks prioritization assigned by managers and ticketing system.
• Providing support for IBM tools like SRM, Fusion, TEM, SEA, Parity, Remotely Anywhere, and IBM Director.
• Ensuring systems are kept up to date with the latest vulnerabilities addressed by software vendors like Microsoft.
• Demonstrating expert proficiency with Remote Admin tools such as Remotely AnyWhere, Avacent, Remote Desktop, and Terminal Services.
• Administering and securing systems to maintain appropriate access rights and privileges while preserving system integrity.
• Conducting DPP analysis for Incident tickets on a weekly and monthly basis to reduce ticket volume.
Project Name : Spicer India Limited, Hosur
• Managing 4 Domain Controllers and overseeing the administration of 32 Member Servers.
• Handling administration tasks for ADS, DNS, and DHCP services.
• Installing, configuring, and managing Symantec Corporate Edition.
• Configuring and managing VERITAS BEWS 10.0 backup tool.
• Implementing Windows Group Policies.
• Creating and managing folders on File Servers, ensuring appropriate permissions are assigned to users.
• Coordinating with Reliance and BSNL to maximize uptime for leased lines connected to various locations of Spicer India Limited.
• Built new Intel-based desktops from components.
• Installed and troubleshooted operating systems including Windows XP and 9x.
• Configured new PCs, performed operating system upgrades, installed and troubleshooted desktop software, and maintained both systems and LAN networks comprising desktop PCs.
• Installed and configured Proxy Servers and Antivirus software.
• Managed customers in both corporate and home sectors.
Diploma in Computer Technology