Client Service Manager
Wellbers
Total years of experience :10 years, 4 Months
to Managing Partner Boecker Public Health-
Jordan, Amman
Quality progress updates report•
Secures information by completing database backups.•
Focal person to all communications with group office•
CRM administrator and trainer, end-user applicator•
Minor & moderate IT support to staff with basic knowledge of
common errors and solutions
•
Created order management system for personnel to improve client
experience and boost sales efficiency.
•
Mentored junior team members on methods on industry best
practices for outstanding service and retention.
•
Quality Assurance site visits•
Spot-checks on members•
Setting KPI's for team, with monthly evaluation on performance•
Analysis of clients' complaints and visits details•
Monitoring consumables and overuse•
Warehouse and stock availability for operations workflow•
Trend reports presentation for clients•
Implementation of service following client's audit requirements•
Commitment to SOP's•
Planning and implantation of standards and manuals•
Team training•
Internal meetings and setting goals•
Following up on clients' built scheduled•
Monitoring data entry and reporting system•
Maintaining a clean database and archiving system•
Follow up on internal audits outcomes and prepare corrective
actions
•
Focal person to all communications with group office•
•
Collected, collated and evaluated quantities of information to
produce actionable reports.
•
Lead a team of analysts in the management and production of
reports and assessment for satellite and aerial imagery.
•
Acting as the point of contact between the executives and internal or
external colleagues
•
Organizing meetings and booking meeting rooms•
Handling correspondence directed to managers•
Making travel arrangements and detailed travel itineraries•
Taking dictation and minutes and writing them up subsequently•
Maintaining comprehensive and accurate records•
Producing reports and presentations•
Maintaining the current filing and database system, and looking for
ways to improve current systems
•
Handling high level of complaints before reporting to management•
Reporting misconducts as occurred•
Sharing internal policies with all team members and notification of
non-compliance
•
Penalties clarification and implementation•
Official communications and letters with clients, staff and Head of
Departments
•
•
Supervised executive calendars while supporting administrative
team to facilitate smooth operational flow.
•
Provided effective meeting support by preparing agendas and•
(ERP system)- End user/ Office M Spirawn-
Jordan, Amman
taking minutes.
Market segmentation list preparation•
Prospects filtration•
Meeting requests and calendar preparation to management and
sales team
•
Renewal plan and target reports•
Offers and agreements preparation•
Follow up on agreement signatures and documents availability•
Follow up on payment terms, methods and commitment in
coordination with accounting and collection team
•
Confirming management meetings with clients•
Supporting operations department with archiving, filing and
pending issues
•
Preparing timeline with action plans to support all team•
Assuring on integrity of data on CRM system•
Internal procedures follow up•
•
Promptly responded to quotation requests, completing within
specified company timeframes.
•
Communicated well with internal and external customers to grow
sales portfolios.
•
Carries out administrative duties such as filing, typing, copying,
binding, scanning and any related task.
•
Log sheets reports to management•
Attendance sheets daily report to management•
Welcoming guests, booking management flights, hotel reservations,
rental and accommodation
•
Maintain office supplies inventory by checking stock to determine
inventory level; anticipating needed supplies; evaluating new office
products; placing and expediting orders for supplies; and verifying
receipt of supplies.
•
Receiving calls, generating inquiries, answers or transfer call to
concerned persons
•
Follow up guidelines provided by management•
Support in building internal procedures document•
Draft official letters preparation•
Handled client correspondence and internal communications in
professional manner.
•
Updated client correspondence files and noted additions in file
index.
•
Lead all testing efforts for Finance and Operations.•
Ensure all testing is planned, executed and delivered in accordance
with industries best practices, and quality standards, while meeting
tight deadlines.
•
Be an integral part of the project core team in providing data,
functional, integration, performance, and regression, testing.
•
Proactively identify bugs, seek resolution and maintain testing
schedule.
•
Track quality assurance metrics such as defects, defect counts, test
results, and test statuses.
•
Ensure all identified risks from testing are escalated and mitigated•
Team attendance timeline • Team plans, tasks and deadline setup•
Monitoring meeting deadlines•
•
Planned and executed new strategies to increase sales.•
Met schedule using excellent planning and coordination skills.•
Carries out administrative duties such as filing, typing, copying,
binding, scanning and any related task.
•
Log sheets reports to management•
Welcoming guests, booking management flights, hotel reservations,
rental and accommodation
•
Maintain office supplies inventory by checking stock to determine
inventory level; anticipating needed supplies; evaluating new office
products; placing and expediting orders for supplies; and verifying
receipt of supplies.
•
Receiving calls, generating inquiries, answers or transfer call to
concerned persons
•
Follow up guidelines provided by management•
Draft official letters preparation•
Handled client correspondence and internal communications in
professional manner.
•
Performed administrative tasks, document management and report
development for inter-departmental use.
