banan malkawi, Customer Support Engineer

banan malkawi

Customer Support Engineer

Estarta Solutions

Location
Jordan - Amman
Education
Bachelor's degree, Telecommunication Engineering
Experience
2 years, 3 Months

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Work Experience

Total years of experience :2 years, 3 Months

Customer Support Engineer at Estarta Solutions
  • Jordan - Amman
  • January 2014 to April 2014

Customer Support Engineer - Cisco TAC - Estarta Solutions

Telecom Engineer at UTILNET
  • Jordan - Amman
  • September 2013 to November 2013

ISP Telecom Engineer at UTILNET, Amman, Jordan.
- Designing Telecom Networks Inside-Plants (ISP) and applying Data Migration methods over GIS
based Telecom Applications.
- Telecom Inside-Plants (ISP) Data Migration, including telecom equipment modeling, data specifications extraction and ISP connections deployment.

Trainee Engineer at Computer & Information Center at Jordan University of Science and Technology
  • Jordan - Irbid
  • April 2012 to April 2013

Network Management.
Switch testing.

Trainee in engineering department at Umniah mobile company
  • Jordan - Amman
  • February 2010 to August 2010

Training in NSS, Wimax, and BSS departments.
During my training i exposed to the following areas:
1. Network planning procedures and surveys.
2. Network optimization steps and procedures.
3. Introduction to GSM networks and technologies.
4. Introduction to the Core Network element.

Education

Bachelor's degree, Telecommunication Engineering
  • at Yarmouk University, Hijjawi faculty for engineering technology
  • August 2010

Graduation’s Project: Smart parking system. Description: The goal of this project is to create a user-friendly and adaptable system that can be implemented in large parking garages in order to alleviate parking hassles and to eliminate the unnecessary frustration drivers experience as they waste priceless minutes circling parking garages looking for the optimal parking spot. In addition, traffic flow within the garage will be better regulated, creating a safer atmosphere for both drivers and pedestrians. This system is capable of detecting a car at the entrance, checking the status of each parking spot and directing the car to the nearest empty one.

High school or equivalent, Science Stream
  • at Tabaria secondary school for girls
  • August 2005

Specialties & Skills

Network Engineering
Telecommunication Services
Cisco Packet Tracer
Microsoft Windows, Internet applications, Microsoft office applications

Languages

English
Expert
Arabic
Expert

Training and Certifications

CCNA Wireless (Certificate)
Date Attended:
February 2013
Valid Until:
March 2013
Advanced PHP (Higher Structures) (Certificate)
Valid Until:
October 2012
PHP Foundations (Certificate)
Date Attended:
September 2012
Valid Until:
September 2012
CCNA (Certificate)
Date Attended:
May 2012
Valid Until:
July 2012
Matlab (Certificate)
Date Attended:
June 2007
Valid Until:
July 2007
JavaScript (Certificate)
Date Attended:
February 2011
Valid Until:
March 2011