Registration Services Officer
British Council
Total years of experience :16 years, 1 Months
Registration:
Organise and arrange an annual schedule of registration periods ensuring they fit in with centre objectives and meet customer demand
Oversee the registration process, ensuring efficiency, accuracy and high levels of customer satisfaction
Register and oversee registration of students into general
Ensure an efficient and effective communication system between registration team and centre management regarding registration issues (information to students, prices, discounts, registration procedures, registration periods, etc) so that all staff are able to communicate effectively with customers.
Manage issuing of special discounts, credits and refunds in line with agreed policies
Liaise with ADOS to manage opening, closing and moving of classes and the transfer of student and ensuring that customers and staff are informed of such changes.
Manage waiting lists and informing customers when appropriate new classes become available.
Constantly seek ways of improving systems and procedures in order to become more efficient and more effective and to improve the quality of the service to customers
In liaison with the ST, ensuring that adequate trained staff are available at all times during the registration period, including Inducting and training new staff on the system and provide remedial and developmental training for staff according to operational requirements.
In liaison with the ST, ensuring that all necessary equipment and signage is in place so that the process is managed efficiently.
Manage the supply of resources and materials (student & teachers books, stationery etc.) required for each registration period.
Produce and oversee the production of reports from CAMPUS used to support the running of courses e.g. registers, Certificates etc and to update management team as per agreed timeframe
Ensure that registers, end-of-term (certificates, result sheets etc.) and other documents are produced and distributed as per timeframe agreed in customer journey.
Manage the running of the MMC
Ensure that all registered students are members of multimedia centre
Administration corporate Contracts
Administering jumpers and repeaters on campus
producing and sending the end of term result for corporate clients
producing class registers and Updating class registers RPC for Adults and Young learners
producing and printing certificates
Registering corporate students on campus
Financial processes:
Oversee the preparation of daily closure procedures in Campus
Ensure cash desks are closed and money withdrawn in a timely manner in accordance with agreed Campus procedures for Jordan.
Produce termly reports on class hours timetabled, check that students in class and in CAMPUS reconcile.
Ensure a full reconciliation of fees is carried out, checked and signed off each term
Ensure that there are consistent cancellation, dropout, refund, credit and discount policies
In liaison with the ST ensure that class registers are kept up to date through regular checking
Ensure invoices are issued and followed up regularly and that debtors are chased
Ensure timely and accurate POs are opened in FABS, that invoices are processed in a timely manner and that value for money is being sought
Monitor use of receipts in manual registration, petty cash etc. for cashiers.
Liaise with Accountant and Hub where appropriate
Assuming OS01 on SAP -Procurement
Sending, collecting and clearing Payments for the Teaching centre on campus -cash desk
General administration:
Checking feedback and owning complaint until it is resolved.
Receive incoming calls and answer inquires from customers.
Regular communication about TC product to Corporate clients
Providing support to Teaching staff and Management as requested
Finance Assistant :
1. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.
2. Perform routine calculations to produce analyses and reports as requested by the finance director
Help oversee and manage individual accounts
3. Create, send, and follow up on invoices
4. Review and adhere to department budgets
5. Collect and enter data for various financial spreadsheets
6. Review and audit financial statements and reports, ensure all calculations and data entries are correct
7. Reconcile any discrepancies or errors identified by conversing with employees and/or clients
8. Report any troubling discoveries or suspicion of wrongdoing to the proper authorities
9. Assist the financial director in creating financial reports on a regular basis
10. Adhere to the company's or organisation's financial policies and procedures
11. Answers question and provide assistance to stakeholders, customers, and clients as needed
12. Attend finance department and company-wide meetings, sometimes assisting with financial reporting to managers and senior executives
13.Suggest changes or improvements to increase accuracy, efficiency, and cost reductions.