Vice President, Head of Human Resources Division
Jeddah Airports Company
Total years of experience :19 years, 2 Months
One of the "Start-Up Team" reported to the CEO, this company is responsible in Operation & Management for the King Abdulaziz International Airport (Jeddah). I managed 35-staff and my scope of responsibilities was:
01. Participated in Transformation & Corporatization program shifting (from GACA ‘Governmental entity’ to MATARAT ‘Semi-Governmental entity’).
02. Established the HR function, and business plan initiatives for 2022.
03. Member in Technical Evaluation Committee for selection of Multinational Airport Operator "Management Contract for 5 years".
One of the "Foundation Team" reported to the CEO, this company is specialized in Operation & Maintenance for Fuel Farm Systems inside King Abdulaziz International Airport (Jeddah), I managed 55-staff and my Scope of Responsibility :
01. Human Resources & Administration
02. Information Technology
03. Supply Chain (Procurement, Contracts, and Store/Warehousing)
04. Security Guards
05. Government Relations
06. Airport Relations & Security
07. Insurance Coordination
08. Legal Advisors Coordination
09. Facility Management (i.e. Housekeeping, Teaboy, Cleaners)
10. Customer Care (Communication with Clients, i.e. ITPs - into plane companies)
1. With SevenSeas HR Consulting: Outplacement project for Bupa Medical Insurance Company; Jeddah - Saudi Arabia.
2. With MACRO Management Consulting: Operational Excellence/HR-Audit project for Saudi Bugshan Group; Jeddah - Saudi Arabia.
Full‐Time Reported to CEO and responsible about
1. Talent Acquisition / Recruitment
2. Talent Management / Training & Development
3. Reward / Compensation & Benefits
4. HR Operation / Government Relations / Medical Insurance
5. Factory HR Business Partner
6. Media & Public Relations
- Improved Nitaqat from Med-Green to High-Green (corporate target).
- Optimized staff from 660 to 520 head count (Approx. -20%).
- Increased Saudization from 40% to 52%, avoid extra charges on (Expatriate Residency Renewal).
- Participated in "Local Content" project with the Council of Saudi Chambers.
- Utilized Experience in Process Map and ISO, to update all HR policies & procedures.
- Aligned with "Saudi Vision 2020" and the "Ministry of Energy, Mineral, and Investment", prepared a Saudization plan to achieve 75% of local manpower throughout 5-years.
- Introduced simple Performance Management tool, linked with departmental KPIs, and reflected on Yearly Bonus for Executives.
- HR becomes a profit center, through registration with HRDF/HADAF program.
- Fast track development program for future expected leaders.
- Unified Job Contact.
- Worked with Towers Watson HR consultant, to benchmark Compensation & Benefits of the organization versus other Cement Companies and versus industrial sector.
- Implementation of Oracle-HR modules in (payroll, and performance management, ....).
Under Human Resources DIVISION (support all Business Units belong to DAO “Domestic Automotive Operations”, that includes: Vehicles “Lexus, Toyota, Daihatsu”, Spare Parts, ALJACS, Forklift, Lubricant Oil, Used Car, Real Estate, and Summit/Komatsu), Major achievements & duties are:
- Assigned to manage HR Khumrah Region, the most critical & important area for ALJ-DAO.
- Provide HR services for business units located in Khumrah (i.e. Vehicles, Spare Parts, ALJACS, Used Cars, and Forklift).
- Restructured HR department in Khumrah (i.e. Government PR, Government Operations, HRIS & Administration, Personnel Relations, and Recruitment) to serve approximately (1, 000 multinational employees).
- In Government PR: to serve the company through proper understanding of procedure and excellent relationship with government different bodies & ministries (i.e. MOI, MOL, MFA, MOJ, Airport, and Seaport).
- In Government Operations: to serve staff needs through the right process & procedure required via government different bodies & ministries (i.e. IQAMA renewal, Muqeem system for exit/re-entry, Sponsorship transfer, Emergency reporting, Family Visit Visa, Verification of Education Certificates, Work permit, Nitaqat, Registration with Saudi Council of Engineers).
- In HRIS & Administration: to maintain staff database & transactions within HR-Oracle system, and Self-Service ownership to assist employees in performing HR matters automatically. As well perform relevant administrative activities to serve Company’s Commercial Visitors.
- In Personnel Relations and Recruitment: to serve associate through efficient implementation of company HR policy & procedure (i.e. Hiring / Recruitment, Compensation, Working Hours, Loans, Insurance, Air Tickets Entitlement, GOSI, TAMM System, Vehicle Purchasing & Ownership, Electronics & Home machines purchasing).
- Worked closely with Director of HR in special assignments related to Nitaqat, and HR-Process Mapping for SAP project.
Under ALJACS DIVISION (car accessories, conversion and customization business, that includes: Sales & Marketing, Supply Chain, International Business, Engineering, Finance, Human Resources, Quality Assurance, Manufacturing & Assembly, and Strategic Planning & Projects), Major achievements & duties are:
- Established the “Organization Development Function”, to coordinate between Corporate HR Division and ALJACS Division.
- Responsible for providing Training and Development: appropriate Leadership development program. Recommend Functional training programs. Keep alignment with Talent Management team. And utilize services & follow-up actions with outsourced providers (i.e. SOUKS Consultancy, Training Organizations…).
- Responsible for Recruitment: support hiring process of “Mid, Senior, and Top” management career streams, based on business requirement. Keep alignment with corporate Recruitment team. Implemented Process Mapping technique to understand Recruitment internal processes for “i.e. Local/Overseas Resourcing and Hiring”. Suggest Kaizen whenever possible. Keep alignment with Compensation & Benefits team about “i.e. offers, package, Job-descriptions”. Recommend appropriate candidates within network or through search engines. Suggest appropriate systems that ease & automates the process of Recruitment. Align with “Legal Department” for contractual obligations. And a member of Saudization Committee “TAMKEEN Project”.
- Responsible for Engagement Q12: Certified Engagement facilitator for ALJACS division. Coordinate meetings between Engagement team with MD-ALJACS. Follow-up impact plans with Heads of departments. Coordinate meetings between Engagement team and all ALJACS team leaders. Coordinate “SF34 - Strength Finder” related issues of ALJACS associates. And organize in-house/outside events based on management plans.
- Responsible for “Performance Review, Improvement & Development for Associates” PRIDA Management System: Certified PRIDA facilitator for ALJACS division. Coordinate requirements and communicate updates. Keep alignment with Performance Management team.
- Responsible for Incentive Scheme: communicate with all ALJACS departments. Understand current different polices and procedures of incentive in each department. Come-up with consolidated / integrated policy for ALJACS that balances between business needs and meet associates expectations, aligned with Management and Corporate Compensation & Benefits team.
Under Supply Chain Division (vehicle logistics & distribution business, that includes: Clearance Management, Stockyard Management, Traffic Management, Delivery & Logistic Management, KAIZEN department, and Decision Support & Operation Planning department), Major achievements & duties are:
- Established “Operations Planning”: worked Cross-Functional and liaised the daily/weekly operations of internal departments within Supply Chain.
- Established “Decision Support”: understand process sequence & responsibility zone for each department, Set-up monthly KPIs for performance measurement & incentive payment. Organized summary guidance for all possible for all possible KPIs within SC-Department.
- Established “Management Account Function”: in order to look after the Cost optimization opportunities & support budgeting within the Supply Department Also to support incentive calculations and correlation relationship with KPIs.
- Supports Kaizen projects, and the Division Strategies (Hoshim Kanri) alignments & progress.
- Assure Business process implementation as per the SOPs “Standard Operating Procedure” and SLAs “Service Level Agreement”.
- Proper data base for better Decision Making.
- Recommend Training & Development programs that suits Supply Chain associates.
- Member at the “Logistics Foot Print”, a strategic project between “TOYOTA & ALJ”.
- Member at the “Q.12 Activities” representing SC‐Division, a strategic partnership between “Gallup University & ALJ”.
- Member at the “Voice of Associates” representing SC‐Division, to elevate & share crucial issues with Higher Management.
Under Commercial Division (that includes: Finance, Marketing, Sales, and Demand & Operations). Major achievements & duties are:
- The interface between Commercial side of “KSA & Levant” and the Regional Supply Planning Team.
- Secure Demand for the different sectors/channels of the Business Unit (KSA & Levant).
- Develop and manage the Sales forecast process (weekly, monthly, quarterly and annually) where Sales/Marketing inputs are collected and Sales forecast sheets are developed timely & efficiently in coordination with internal stakeholders.
- Develop key performance indicators on Sales Forecast Accuracy and best practice guidelines.
- Represent (KSA & Levant) Sales and Marketing departments in the Operational Planning Committee (OPC).
- Coordinates with Sales/Marketing teams for regular demand, launching new products/SKUs, promotions…etc. Covering both (KSA & Levant) and ensure securing demand timely by working closely with Supply Planning.
- Work with Commercial and Supply Chain to develop the BU’s value chain that will create differentiation & competitive advantage.
- Develop more efficient customer ordering processes (COPs) for different sectors and locations that are in line of the company’s strategy and focus.
- Coordinate & manage the demand of imported white sugar from (AKS - Alkhaleej Sugar, UAE) to KSA market and internal COP.
- Fully responsible about (AKS - Alkhaleej Sugar, UAE) in terms of: Sugar quantity orders based on weekly prices, shipment delivery to KSA, release payment through Finance, organize quantities to be delivered to customers or to factory.
- Work with Sales & Supply Planning in developing regional hubs that improves market replenishment time and enhances customer service levels.
- Secure demand and ensure that Sales have the right SKU at the right time.
- Establishing good network with external transportation company, and secure shipments to Levant customers on time.
Under Supply Chain Division (that includes: Raw Materials, Production, Supply Planning “Finished Goods, Warehousing & Logistics”, Procurement, Engineering & Utilities, Safety & Quality, and Technical Services), Major achievements & duties are:
- Established the "Planning Unit" in order to work CROSS FUNCTIONALLY and liaise the operations of internal departments (Raw Material Purchasing, Production, Finished Goods, Marketing, Sales, and Logistics).
- Integrate & Synchronize all weekly activities and operations.
- Evaluate performance (KPI) of the weekly activities and operations “Forecast VS. Actual”.
- Monitor the performance of (daily forecast VS. actual) to Optimize “Packing, Shipment, and Inventory”.
- Highlight & generate monthly/quarterly reports about Forecast VS. Actual performance of major company departments "i.e. Raw Material, Production, Finished Goods, Sales, and Shipment". Also compare with previous year for similar period of time.
- Estimate "Safety Stock Level”, Manage inventory & Major contributor for Sugar Supply Planning during "Yearly Refinery Shutdown for Maintenance
and Crisis period".
- Major member at the Executive Planning Committee (EPC): Coordinates monthly/quarterly meetings of concerned department heads (i.e. Commercial, Risk Management, Supply Chain, and Finance) with the company VP/COO. Document and communicate new strategic decisions.
- Major member at the Operational Planning Committee (OPC): Coordinates the weekly meetings of concerned department's members (i.e. Raw Material, Production, Finished Products, Marketing, Sales, and Logistics), initiates weekly plans, document action plans, review weekly performance, enhance communication between departments, and communicate new direction of the EPC to the OPC members.
Under Supply Chain Division, Major assignments / projects are:
- No.1: Cause & Effect analysis on damaged "50kg packed sugar".
- No.2: Sugar losses due to overweight analysis “Built a monitoring system for Over/Under weight measurement”; which was an important evaluation & input to the company SOLID LOSSES reports.
- No.3: Applied process mapping for Finished Products Department.
- No.4: Updated quality procedures & forms for Finished Products Department in cooperation with Quality Assurance.
- No.5: Participated in improving trucks loading services & route at company layout.
- No.6: Studied & Increased number of Forklifts to improve warehouse operation and efficiency.
Madinah Institute for Leadership & Entrepreneurship and Missouri State University, Madinah ‐ K.S.A.
Maryland, United States
Dhahran ‐ K.S.A.