Head of Shared Services Department
JAFTO
مجموع سنوات الخبرة :22 years, 8 أشهر
Responsible for :
1. Human Resources
2. Administration
3. Information Technology
4. Procurement
5. Store Management
Reports to CEO, responsible about :
1. Talent Acquisition / Recruitment
2. Talent Management / Training & Development
3. Reward / Compensation & Benefits
4. HR Operation / Government Relations / Medical Insurance
5. Factory HR Business Partner
6. Media & Public Relations
- Improved Nitaqat from Med-Green to High-Green (corporate target).
- Optimized staff from 660 to 520 head count (Approx. -20%).
- Increased Saudization from 40% to 52%, avoid extra charges on (Expatriate Residency Renewal).
- Participated in "Local Content" project with the Council of Saudi Chambers.
- Utilized Experience in Process Map and ISO, to update all HR policies & procedures.
- Aligned with "Saudi Vision 2020" and the "Ministry of Energy, Mineral, and Investment", prepared a Saudization plan to achieve 75% of local manpower throughout 5-years.
- Introduced simple Performance Management tool, linked with departmental KPIs, and reflected on Yearly Bonus for Executives.
- HR becomes a profit center, through registration with HRDF/HADAF program.
- Fast track development program for future expected leaders.
- Unified Job Contact.
- Worked with Towers Watson HR consultant, to benchmark Compensation & Benefits of the organization versus other Cement Companies and versus industrial sector.
- Implementation of Oracle-HR modules in (payroll, and performance management, ....).
Under Human Resources DIVISION (support all Business Units belong to DAO “Domestic Automotive Operations”, that includes: Vehicles “Lexus, Toyota, Daihatsu”, Spare Parts, ALJACS, Forklift, Lubricant Oil, Used Car, Real Estate, and Summit/Komatsu), reporting to Director of HR-Operations & Rewards. Major achievements & duties are:
- Assigned to manage HR Khumrah Region, the most critical & important area for ALJ-DAO.
- Provide HR services for business units located in Khumrah (i.e. Vehicles, Spare Parts, ALJACS, Used Cars, and Forklift).
- Restructured HR department in Khumrah (i.e. Government PR, Government Operations, HRIS & Administration, Personnel Relations, and Recruitment) to serve approximately (1, 000 multinational employees).
- In Government PR: to serve the company through proper understanding of procedure and excellent relationship with government different bodies & ministries (i.e. MOI, MOL, MFA, MOJ, Airport, and Seaport).
- In Government Operations: to serve staff needs through the right process & procedure required via government different bodies & ministries (i.e. IQAMA renewal, Muqeem system for exit/re-entry, Sponsorship transfer, Emergency reporting, Family Visit Visa, Verification of Education Certificates, Work permit, Nitaqat, Registration with Saudi Council of Engineers).
- In HRIS & Administration: to maintain staff database & transactions within HR-Oracle system, and Self-Service ownership to assist employees in performing HR matters automatically. As well perform relevant administrative activities to serve Company’s Commercial Visitors.
- In Personnel Relations and Recruitment: to serve associate through efficient implementation of company HR policy & procedure (i.e. Hiring / Recruitment, Compensation, Working Hours, Loans, Insurance, Air Tickets Entitlement, GOSI, TAMM System, Vehicle Purchasing & Ownership, Electronics & Home machines purchasing).
- Worked closely with Director of HR in special assignments related to Nitaqat, and HR-Process Mapping for SAP project.
Working under ALJACS DIVISION :
This Accessory & Conversion Division includes: (Sales & Marketing, Supply Chain, Manufacturing, Engineering, Quality, Finance, HR, and Strategic Planning) reporting to General Manager of HR & ALJACS Business Partner.
Major duties are:
-Established the “OD Function”, to coordinate between Corporate HR Division and ALJACS Division.
-Responsible for providing Training and Development: appropriate Leadership & Functional training programs. Aligned with Talent Management team. And utilize services of outsourced providers.
-Responsible for Recruitment: focus on “Mid, Senior, and Top” management career streams, based on business requirement. Aligned with corporate Recruitment team. Implement Process Mapping technique to understand Recruitment processes for “i.e. Local/Overseas Resourcing and Hiring”. Suggest Kaizen whenever possible. Keep alignment with Compensation & Benefits team about “i.e. offers, package, Job-descriptions”. Recommend appropriate candidates within network or through search engines. Suggest appropriate systems that ease & automates the process of Recruitment. Align with “Legal Department” for contractual obligations. And a member of Saudization Committee “TAMKEEN Project”.
-Responsible for Engagement Q12: coordinate meetings between Engagement team with MD-ALJACS. Follow-up impact plans with Heads of departments. Coordinate meetings related to all ALJACS team leaders. Coordinate “Strength Finder 34” related issues for ALJACS associates. And organize in-house/outside events based on management plans.
-Responsible for PRIDA Management System: to become PRIDA facilitator. Coordinate requirements and communicate updates. Aligned with Compensation & Benefits team.
-Responsible for Incentive Scheme: understand current different polices & procedures of incentive in each department. Come-up with integrated policy for ALJACS that balances between business needs and meet associates expectations, aligned with Management.
Under VEHICLE SUPPLY CHAIN DIVISION (that includes: Clearance Management, Stock Yard Management, Traffic Management, and Delivery Management) reporting to Director of Supply Chain Division.
Major duties are:
•Established the “Operations Planning Function”: work CROSS FUNCTIONALLY and liaise the daily/weekly operations of internal departments within Supply Chain
•Established “Decision Support Function”: understand process sequence & responsibility zone for each department, Established monthly KPIs for performance measurements & incentives payment.
•Established “Account Management Function”: in order to look after the Cost optimization opportunities & support budgeting within the SC-Division.
•Supports Kaizen projects, and the Division Strategies (Hoshim Kanri) alignments & progress.
•Assure Business process implementation as per the SOPs “Standard Operating Procedure” and SLAs “Service Level Agreement”.
•Proper data base for better Decision Making.
•Member at the “Logistics Foot Print”, a strategic project between TOYOTA & ALJ.
•Member at the “Q.12 Activities” representing SC-Division, a strategic partnership between “Gallup University & ALJ”.
•Member at the “Voice of Associates” representing SC-Division, to elevate & share crucial issues with Higher Management.
under COMMERCIAL DIVISION (that includes: Finance, Marketing, Sales, Demand & Operations, and Logistics) reporting to Commercial Executive Director. Major duties are:
•The interface between Commercial side of “KSA & Levant” and the Regional Supply Planning Team.
•Secure Demand for the different sectors/channels of the Business Unit (KSA & Levant).
•Develop and manage the Sales forecast process (weekly, monthly, quarterly and annually) where Sales/Marketing inputs are collected and Sales forecast sheets are developed timely & efficiently in coordination with internal stakeholders.
•Develop key performance indicators on Sales Forecast Accuracy and best practice guidelines.
•Represent (KSA & Levant) Sales and Marketing departments in the Operational Planning Committee (OPC).
•Coordinates with Sales/Marketing teams for regular demand, launching new products/SKUs, promotions…etc. Covering both (KSA & Levant) and ensure securing demand timely by working closely with Supply Planning.
•Work with Commercial and Supply Chain to develop the BU’s value chain that will create differentiation & competitive advantage.
•Develop more efficient customer ordering processes (COPs) for different sectors and locations that are in line of the company’s strategy and focus.
•Coordinate & manage the demand of imported white sugar from (AKS) to KSA market and internal COP.
•Work with Sales & Supply Planning in developing regional hubs that improves market replenishment time and enhances customer service levels.
•Secure demand and ensure that Sales have the right SKU at the right time.
•Establishing good network with external transportation company, and secure shipments to Levant customers on time.
under SUPPLY CHAIN DIVISION (that includes: Raw Sugar, Production, Supply Planning “Finished Goods, Warehousing & Logistics”, Procurement, Engineering & Utilities, and Technical Services) reporting to Director of Supply Planning. Major duties are:
•Established the "Planning Unit" in order to work CROSS FUNCTIONALLY and liaise the operations of internal departments (Raw Material Purchasing, Production, Finished Goods, Marketing, Sales, and Logistics).
•Integrate & Synchronize all weekly activities and operations.
•Evaluate performance (KPI) of the weekly activities and operations “Forecast VS. Actual”.
•Monitor the performance of (daily forecast VS. actual) to Optimize “Packing, Shipment, and Inventory”.
•Highlight & generate monthly/quarterly reports about Forecast VS. Actual performance of major company departments "i.e. Raw Material, Production, Finished Goods, Sales, and Shipment". Also compare with previous year for similar period of time.
•Estimated "Safety Stock Level”. Manage inventory & Major contributor for Sugar Supply Planning during "Yearly Refinery Shutdown for Maintenance & Crisis period".
•Major member at the Executive Planning Committee (EPC): Coordinates monthly/quarterly meetings of concerned department's directors (i.e. Commerce, Risk Management, Supply Chain, and Finance) with the company VP/COO. Document and communicate new stratigic decisions.
•Major member at the Operational Planning Committee (OPC): Coordinates the weekly meetings of concerned department's members (i.e. Raw Material, Production, Finished Goods, Marketing, Sales, and Logistics), INITIATE weekly plans, document all agreed action plans, review the weekly performance (KPI), enhance communication between departments, and communicate new directions of the EPC to the OPC members.
under SUPPLY CHAIN DIVISION as a Management Trainee; then I successfully passed ATTAMAYOUS program & upgraded into "Management position” reporting to Director of Production. Major assignments / projects are:
•No.1: Cause & Effect analysis on damaged "50kg packed sugar".
•No.2: Sugar losses due to overweight analysis “Built a monitoring system for Over/Under weight measurement”; which was an important evaluation & input to the company SOLID LOSSES reports.
•No.3: Applied process mapping for Finished Products Department.
•No.4: Updated quality procedures and forms for Finished Products Department in cooperation with Quality Assurance Department.
•No.5: Participated in improving trucks loading services & route at company layout.
•No.6: Studied & Increased number of Forklifts to improve warehouse operation and efficiency.
- To understand the PR concepts.
- To understand business nature and publishing of Magazines & News Papers (e.g. Al-Sharq Al-Awsat, Al-Eqtisadiah, Arab News, Sayedati, Alrajol… etc.)
- To hold Clients Accounts.
- Fileing and Sorting.
- Writing memos and special letters.
Network Support & Lab Assistant.
Under Supply Chain Division: ( Graduation projects, presentation and written report were presented to University ).
Auto detailing, Equipment sales, and provide training to employees/staff.
* Advanced Leadership and Management * Certified CEO * https://youtu.be/xTXaKu6Q510
High Diploma Certificate in "Mini MBA - Master of Business Administration".
B.S degree in Systems Engineering “concentrated in Industrial Engineering & Operations Research Option”.
