Ophelia dela Cruz, Parts Administrator/Secretary

Ophelia dela Cruz

Parts Administrator/Secretary

Euro Motors

البلد
الإمارات العربية المتحدة - دبي
التعليم
دبلوم, Introduction to Information Technology
الخبرات
14 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 6 أشهر

Parts Administrator/Secretary في Euro Motors
  • البحرين
  • مارس 2012 إلى سبتمبر 2015

Handles comprehensive clerical tasks (e.g., data entry, filing and records management) as Parts Administrator. Reviewed and assisted in implementing operations improvement especially in system and procedures of workflow. Quickly became a trusted subordinate known for “can-do” attitude, flexibility and high-quality work. Ability to learn and master new concepts; positive work ethic, and commitment to providing unsurpassed service.

Parts Administrator / Parts Booking Clerk في Alfardan Premier Motors
  • قطر - الدوحة
  • مارس 2006 إلى يونيو 2011

Handles comprehensive clerical tasks (e.g., data entry, filing and records management) as Parts Administrator. Reviewed and assisted in implementing operations improvement especially in system and procedures of workflow. Quickly became a trusted subordinate known for “can-do” attitude, flexibility and high-quality work. Ability to learn and master new concepts; positive work ethic, and commitment to providing unsurpassed service.

Sales Coordinator في Ford Makati
  • الفلبين
  • يناير 2004 إلى مارس 2006

Prepares & complete documents of vehicle release for signature of officers.

Ensures accurateness of details given before invoicing vehicle for release (e.g unit details, payment details, registered name).

Schedule unit for release in coordination with Sales Admin. Supervisor & PDI.

Receive phone calls/inquiries to be endorsed to Sales Consultants.

Prepare quotations on vehicles specs & fax to clients in the absence of the assigned Sales Consultants.

Ensures timely submission of Sales Consultants reports for summary to be encoded in the report of the Sales Manager;

Assist Group Sales Managers in the administrative tasks (report generation, data collection).

Receives & log phone calls in the absence of Sales Consultants or Sales Personnel inquired to.

Keep systematic & effective filing of the documents of the group. Assists walk-in clients, in the absence of the Sales Consultant and or its Group Sales Manager.

Assists Sales Consultants in checking and encoding new clients in the Dealer Management System.

Collate, segregate and distribute released folders in respective departments.

Assist other Sales Consultants in the absence of their group sales coordinator and/or as may be needed.

Log details of released vehicles in the “after sales” folder.

Log daily walk-in clients - for weekly report to Ford Group Philippines, AVP - Sales as may be needed.

Finance Coordinator في Ford Makati
  • الفلبين
  • أكتوبر 2002 إلى يناير 2004

Give financing applications to different banks. Prepare financing documents for car loans due for release and check financing documents as well. Update daily, weekly and monthly report. Follow up payments of proceeds from different banks. Communicate clearly and concisely with customers and bank personnel both verbally and in written.

Insurance Coordinator في Ford Makati
  • الفلبين
  • أغسطس 2000 إلى أكتوبر 2002

Conduct telemarketing on insurance renewals. Prepares insurance policies due for release. Facilitate mailing of insurance renewal letters. Prepares insurance renewals and daily reports. Assist in preparation of daily, weekly and monthly reports. Work cooperatively with other team members in order to effectively attain the company objectives. Assume other functions as required. Communicate clearly and concisely with customers and colleagues both verbally and in writing.

الخلفية التعليمية

دبلوم, Introduction to Information Technology
  • في Lou Veloso Computer Learning Center
  • سبتمبر 1998
بكالوريوس, Second Year (Undergraduate)
  • في Saint Michael's College
  • أغسطس 1991
الثانوية العامة أو ما يعادلها,
  • في Arellano University
  • أبريل 1990

Specialties & Skills

Booking
Overseas
Insurance
Data Processing
MS Office
Systems, Applications and Products in Data Processing (SAP)
Dealer Management System(DMS) - Kerridge
Electronic Parts Catalogue (Microcat)

اللغات

الفيلبينية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

The All New Range Rover (Petrol Only) (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
December 2012
Welcome to Aftersales (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
October 2013
Introduction to Land Rover 2013 (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
October 2013
Get to Know The New 2010 Range Rover Sport (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
October 2013
Selling Skills (JLR) & Communication Skills – Aftersales (JLR) (تدريب)
معهد التدريب:
INSTRUCTOR-LED TRAINING PROGRAM
تاريخ الدورة:
October 2013
Communication Skills (JLR) (تدريب)
معهد التدريب:
INSTRUCTOR-LED TRAINING PROGRAM
تاريخ الدورة:
October 2013
Jaguar Product Knowledge (تدريب)
معهد التدريب:
INSTRUCTOR-LED TRAINING PROGRAM
تاريخ الدورة:
September 2013
Delivering the Brand Promise – Aftersales (JLR) (تدريب)
معهد التدريب:
INSTRUCTOR-LED TRAINING PROGRAM
تاريخ الدورة:
September 2013
Implementing A.S.A.P (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
September 2012
Introduction to Jaguar (تدريب)
معهد التدريب:
INSTRUCTOR-LED TRAINING PROGRAM
تاريخ الدورة:
September 2013
The All New Range Rover Product Knowledge (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
November 2012
An Introduction to Land Rover TOPIx (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
October 2013
Introducing the Jaguar F-Type (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
November 2013
Battery Care Requirements (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
September 2013
Delivering the Brand Promise (JLR) (تدريب)
معهد التدريب:
INSTRUCTOR-LED TRAINING PROGRAM
تاريخ الدورة:
September 2013
Defender Product Knowledge (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
October 2013
Jaguar Fundamentals (تدريب)
معهد التدريب:
INSTRUCTOR-LED TRAINING PROGRAM
تاريخ الدورة:
September 2013
Brand Technologies (تدريب)
معهد التدريب:
INSTRUCTOR-LED TRAINING PROGRAM
تاريخ الدورة:
September 2013
Land Rover Parts Ordering System 2009 (تدريب)
معهد التدريب:
LAND ROVER EXCELLENCE TRAINING PROGRAM
تاريخ الدورة:
September 2012