Ophelia dela Cruz, Parts Administrator/Secretary

Ophelia dela Cruz

Parts Administrator/Secretary

Euro Motors

Location
United Arab Emirates - Dubai
Education
Diploma, Introduction to Information Technology
Experience
14 years, 6 Months

Share My Profile

Block User


Work Experience

Total years of experience :14 years, 6 Months

Parts Administrator/Secretary at Euro Motors
  • Bahrain
  • March 2012 to September 2015

Handles comprehensive clerical tasks (e.g., data entry, filing and records management) as Parts Administrator. Reviewed and assisted in implementing operations improvement especially in system and procedures of workflow. Quickly became a trusted subordinate known for “can-do” attitude, flexibility and high-quality work. Ability to learn and master new concepts; positive work ethic, and commitment to providing unsurpassed service.

Parts Administrator / Parts Booking Clerk at Alfardan Premier Motors
  • Qatar - Doha
  • March 2006 to June 2011

Handles comprehensive clerical tasks (e.g., data entry, filing and records management) as Parts Administrator. Reviewed and assisted in implementing operations improvement especially in system and procedures of workflow. Quickly became a trusted subordinate known for “can-do” attitude, flexibility and high-quality work. Ability to learn and master new concepts; positive work ethic, and commitment to providing unsurpassed service.

Sales Coordinator at Ford Makati
  • Philippines
  • January 2004 to March 2006

Prepares & complete documents of vehicle release for signature of officers.

Ensures accurateness of details given before invoicing vehicle for release (e.g unit details, payment details, registered name).

Schedule unit for release in coordination with Sales Admin. Supervisor & PDI.

Receive phone calls/inquiries to be endorsed to Sales Consultants.

Prepare quotations on vehicles specs & fax to clients in the absence of the assigned Sales Consultants.

Ensures timely submission of Sales Consultants reports for summary to be encoded in the report of the Sales Manager;

Assist Group Sales Managers in the administrative tasks (report generation, data collection).

Receives & log phone calls in the absence of Sales Consultants or Sales Personnel inquired to.

Keep systematic & effective filing of the documents of the group. Assists walk-in clients, in the absence of the Sales Consultant and or its Group Sales Manager.

Assists Sales Consultants in checking and encoding new clients in the Dealer Management System.

Collate, segregate and distribute released folders in respective departments.

Assist other Sales Consultants in the absence of their group sales coordinator and/or as may be needed.

Log details of released vehicles in the “after sales” folder.

Log daily walk-in clients - for weekly report to Ford Group Philippines, AVP - Sales as may be needed.

Finance Coordinator at Ford Makati
  • Philippines
  • October 2002 to January 2004

Give financing applications to different banks. Prepare financing documents for car loans due for release and check financing documents as well. Update daily, weekly and monthly report. Follow up payments of proceeds from different banks. Communicate clearly and concisely with customers and bank personnel both verbally and in written.

Insurance Coordinator at Ford Makati
  • Philippines
  • August 2000 to October 2002

Conduct telemarketing on insurance renewals. Prepares insurance policies due for release. Facilitate mailing of insurance renewal letters. Prepares insurance renewals and daily reports. Assist in preparation of daily, weekly and monthly reports. Work cooperatively with other team members in order to effectively attain the company objectives. Assume other functions as required. Communicate clearly and concisely with customers and colleagues both verbally and in writing.

Education

Diploma, Introduction to Information Technology
  • at Lou Veloso Computer Learning Center
  • September 1998
Bachelor's degree, Second Year (Undergraduate)
  • at Saint Michael's College
  • August 1991
High school or equivalent,
  • at Arellano University
  • April 1990

Specialties & Skills

Booking
Overseas
Insurance
Data Processing
MS Office
Systems, Applications and Products in Data Processing (SAP)
Dealer Management System(DMS) - Kerridge
Electronic Parts Catalogue (Microcat)

Languages

Filipino
Expert
English
Expert

Training and Certifications

The All New Range Rover (Petrol Only) (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
December 2012
Welcome to Aftersales (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
October 2013
Introduction to Land Rover 2013 (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
October 2013
Get to Know The New 2010 Range Rover Sport (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
October 2013
Selling Skills (JLR) & Communication Skills – Aftersales (JLR) (Training)
Training Institute:
INSTRUCTOR-LED TRAINING PROGRAM
Date Attended:
October 2013
Communication Skills (JLR) (Training)
Training Institute:
INSTRUCTOR-LED TRAINING PROGRAM
Date Attended:
October 2013
Jaguar Product Knowledge (Training)
Training Institute:
INSTRUCTOR-LED TRAINING PROGRAM
Date Attended:
September 2013
Delivering the Brand Promise – Aftersales (JLR) (Training)
Training Institute:
INSTRUCTOR-LED TRAINING PROGRAM
Date Attended:
September 2013
Implementing A.S.A.P (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
September 2012
Introduction to Jaguar (Training)
Training Institute:
INSTRUCTOR-LED TRAINING PROGRAM
Date Attended:
September 2013
The All New Range Rover Product Knowledge (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
November 2012
An Introduction to Land Rover TOPIx (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
October 2013
Introducing the Jaguar F-Type (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
November 2013
Battery Care Requirements (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
September 2013
Delivering the Brand Promise (JLR) (Training)
Training Institute:
INSTRUCTOR-LED TRAINING PROGRAM
Date Attended:
September 2013
Defender Product Knowledge (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
October 2013
Jaguar Fundamentals (Training)
Training Institute:
INSTRUCTOR-LED TRAINING PROGRAM
Date Attended:
September 2013
Brand Technologies (Training)
Training Institute:
INSTRUCTOR-LED TRAINING PROGRAM
Date Attended:
September 2013
Land Rover Parts Ordering System 2009 (Training)
Training Institute:
LAND ROVER EXCELLENCE TRAINING PROGRAM
Date Attended:
September 2012