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Baraa Abdelkader, customer service executive

Baraa Abdelkader

customer service executive·Al Asmakh real estate developement company

Qatar

Master's degree, Innovation, Business, and Society Specialization in Digital Economy & Decision-Making

Work experience

Total years of experience: 5 years, 0 months

customer service executive

September 2025 - Present

Al Asmakh real estate developement company

Doha, Qatar

September 2025 - Present

Company industry:
Real Estate
Job role:
Administration

Data Analyst

September 2024 - Present

Freelancing

Nice, France

September 2024 - Present

Conducted data analysis and provided actionable insights to clients across various industries.
Proficient in R for data manipulation and statistical analysis.
Developed interactive dashboards and reports to visualize key business metrics.
Cleaned, transformed, and prepared large datasets for analysis, ensuring accuracy and consistency.
Collaborated with stakeholders to define project requirements and deliver data-driven recommendations.
Demonstrated strong problem-solving skills and ability to work independently on remote, project-based assignments.
Company industry:
Business Support Services
Job role:
Accounting and Auditing

Retail Merchandiser

August 2024 - Present

Normal

Nice, France

August 2024 - Present

Collaborated with a team to manage product displays, inventory, and sales strategies to
optimize customer experience and drive sales
Company industry:
Retail & Wholesale
Job role:
Sales

Business Analyst

February 2024 - August 2024

Hostel Analytics

Nice, France

February 2024 - August 2024

Collected data from customer feedback
Analyzed data & created statistical visualization to provide trend Identification
Created dashboards and presented them on PowerPoint to provide business
insights
Managed data and processed it to provide Decision Support for the company
Created and managed sales invoices and quotations
Generation of monthly financial & data reports using Excel
Managed a CRM account
Company industry:
Hospitality & Accomodation
Job role:
Research and Development

Merchandiser

October 2022 - August 2024

ACTION

Nice, France

October 2022 - August 2024

Collaborated with a team to manage product displays, inventory, and sales strategies to
optimize customer experience and drive sales
Company industry:
Retail & Wholesale
Job role:
Sales

Commercial Assistant

December 2021 - August 2022

GeraJeune

Sfax, Tunisia

December 2021 - August 2022

Analyzed customer needs and provided timely communication
Received and prepared sales orders
Organized and managed sales of stands at luxury product fairs
Generated Excel reports to allow accurate business KPI tracking and processed
report data to guide business intelligence
Performed market research through questionnaires to collect data
Company industry:
Perfume & Cosmetics
Job role:
Accounting and Auditing

Financial And Administrative Assistant

September 2021 - November 2021

Admission German Language Center

Sfax, Tunisia

September 2021 - November 2021

Consulted and presented services to clients and processed files
Managed client and supplier invoices and quotations
Generated daily, weekly, and monthly financial performance reports with Excel
Processed data to allow accurate KPI tracking for students' performance
Managed student's data to support decisions and promote business growth
Collaborated with colleagues on market research and created presentations using data visualization tools
Company industry:
Training & Education Center
Job role:
Accounting and Auditing

Customer Service Representative

July 2020 - September 2020

Tunisian Banks Corporation

Sfax, Tunisia

July 2020 - September 2020

Collaborated with bank staff to open current and savings accounts
Assisted customers through calls and face-to-face with their enquiries
Shadowing staff to learn banking operations
Generated customer data reports using excel
Company industry:
Banking
Job role:
Banking

Education

Cote d'azur university

September 2024

September 2024

Master's degree, Innovation, Business, and Society Specialization in Digital Economy & Decision-Making

France

GPA (rating): Good

GPA (rating): Good

M1 Thesis: AI in Medicine | Data Analysis, R & Excel M2 Thesis: Customer Reviews in Hospitality | Data Analysis, Stata & Excel Software Behavioral & Experimental Economics & Finance | Decision Theory | Applied Statistics | Privacy & Data Protection/Security | Data Visualization

Business School of Sfax | Cote D'Azur University

June 2021

June 2021

Bachelor's degree, Double Degree in Economics and Management | Exchange student

France

GPA (rating): Good

GPA (rating): Good

Fundamental economics | Management | Finance | Statistics and mathematics
View attachment

Skills

Data Cleansing
Expert
Data Cleansing
Expert
Data Visualization
Expert
Data Visualization
Expert
Customer Service
Expert
Customer Service
Expert
Business Intelligence
Expert
Business Intelligence
Expert
Data Analysis
Expert
Data Analysis
Expert
Statistics
Expert
Statistics
Expert
Experimental Economics
Expert
Experimental Economics
Expert
Behavioral Economics
Expert
Behavioral Economics
Expert
Data interpretation & Classication
Expert
Data interpretation & Classication
Expert
Visualization
Expert
Visualization
Expert
Root Cause Analysis
Expert
Root Cause Analysis
Expert
Insights Extraction
Expert
Insights Extraction
Expert
Web scraping
Expert
Web scraping
Expert
Reporting
Expert
Reporting
Expert
Econometrics
Intermediate
Econometrics
Intermediate
Data analysis
Intermediate
Data analysis
Intermediate
Customer service
Expert
Customer service
Expert
Management
Expert
Management
Expert

Languages

English

Expert

French

Native Speaker

Arabic

Native Speaker

Hobbies and interests

Traveling
Gymnastics