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Baraa Abdelkader, customer service executive

Baraa Abdelkader

customer service executive·Al Asmakh real estate developpement company

Qatar

Master's degree, Innovation, Business, and Society Specialization in Digital Economy & Decision-Making

Work experience

Total years of experience: 5 years, 3 months

customer service executive

September 2025 - Present

Al Asmakh real estate developpement company

Doha, Qatar

September 2025 - Present

Coordinated operational tasks across 6 internal teams to support the management of 5, 900+ apartments.
Handled tenant complaints and delivered structured solutions or critical information.
Executed lead generation activities and maintained precise data entry across systems.
Company industry:
Real Estate
Job role:
Administration

Data analyst

August 2024 - September 2025

Normal

Nice, France

August 2024 - September 2025

Analyzed sales performance across 1, 000+ products using SQL and Excel.
Supported launch operations to generate €15, 000+ daily revenue in the first month.
Built automated dashboards to track KPIs and support fast decision-making.
Increased demand for key products by ~30% through trend and customer behavior analysis.
Delivered insights contributing to peak sales exceeding €20, 000 per day during seasonal periods.
Supported inventory planning through forecasting and sales analysis.
Company industry:
Retail & Wholesale
Job role:
Sales

Data Analyst

February 2024 - August 2024

Hostel Analytics

Nice, France

February 2024 - August 2024

Analyzed negative guest reviews from 6 booking platforms for 2 Copenhagen hostels.
Built automation tool to extract data into structured datasets, saving 10h/week.
Produced monthly reports on customer satisfaction and operational issues.
Presented findings and key metrics to management to optimize the global property rating.
Company industry:
Hospitality & Accomodation
Job role:
Research and Development

Customer service representative

October 2022 - August 2024

ACTION

Nice, France

October 2022 - August 2024

Handled customer inquiries and resolved product-related issues efficiently.
Maintained accurate Excel records for orders, returns, and client communications.
Ensured customer satisfaction through continuous follow-ups and comprehensive support.
Company industry:
Retail & Wholesale
Job role:
Sales

Customer Insights Analyst

November 2021 - August 2022

GeraJeune

Sfax, Tunisia

November 2021 - August 2022

Analyzed sales data and identified seasonal customer purchasing trends.
Evaluated marketing channel performance across Facebook, Instagram, and phone calls.
Investigated customer complaints and delivered insights that improved sales performance.
Provided data-driven recommendations supporting retail expansion to a physical store.
Company industry:
Perfume & Cosmetics
Job role:
Accounting and Auditing

Junior Business Analyst

June 2021 - November 2021

Admission German Language Center

Sfax, Tunisia

June 2021 - November 2021

Analyzed student databases to track enrollment trends and progression success rates from A1 to B2 level.
Assisted students with registration documentation and background data collection.
Created visualizations and collaborated with teams to present performance reports.
Company industry:
Training & Education Center
Job role:
Accounting and Auditing

Junior Data Analyst

July 2020 - September 2020

Tunisian Banks Corporation

Sfax, Tunisia

July 2020 - September 2020

Cleaned raw databases by identifying and eliminating duplicate records.
Created foundational Excel dashboards and structured daily financial tracking metrics
Company industry:
Banking
Job role:
Banking

Education

Cote d'azur university

September 2024

September 2024

Master's degree, Innovation, Business, and Society Specialization in Digital Economy & Decision-Making

France

GPA (rating): Good

GPA (rating): Good

M1 Thesis: AI in Medicine | Data Analysis, R & Excel M2 Thesis: Customer Reviews in Hospitality | Data Analysis, Stata & Excel Software Behavioral & Experimental Economics & Finance | Decision Theory | Applied Statistics | Privacy & Data Protection/Security | Data Visualization

Business School of Sfax | Cote D'Azur University

June 2021

June 2021

Bachelor's degree, Fundamental economics

France

GPA (rating): Good

GPA (rating): Good

Fundamental economics | Management | Finance | Statistics and mathematics
View attachment

Côte d'Azur University

June 2021

June 2021

Bachelor's degree, Economics and management

France

Skills

Data Cleansing
Expert
Data Cleansing
Expert
Data Visualization
Expert
Data Visualization
Expert
Customer Service
Expert
Customer Service
Expert
Business Intelligence
Expert
Business Intelligence
Expert
Data Analysis
Expert
Data Analysis
Expert
Statistics
Expert
Statistics
Expert
Experimental Economics
Expert
Experimental Economics
Expert
Behavioral Economics
Expert
Behavioral Economics
Expert
Data interpretation & Classication
Expert
Data interpretation & Classication
Expert
Visualization
Expert
Visualization
Expert
Root Cause Analysis
Expert
Root Cause Analysis
Expert
Insights Extraction
Expert
Insights Extraction
Expert
Web scraping
Expert
Web scraping
Expert
Reporting
Expert
Reporting
Expert
Econometrics
Intermediate
Econometrics
Intermediate
Data analysis
Intermediate
Data analysis
Intermediate
Customer service
Expert
Customer service
Expert
Management
Expert
Management
Expert

Social profiles

Languages

English

Expert

French

Native Speaker

Arabic

Native Speaker

Hobbies and interests

Baking
Workout
Traveling