Senior Communication Associate
UNOPS
Total des années d'expérience :12 years, 0 Mois
● Serve as the primary communication channel for project stakeholders, addressing queries, verifying issues, ensuring follow-up actions, ensuring clear and consistent information flow.
● Document and record all received queries and complaints, regularly updating the information.
● Delegate, monitor resolution and escalate complaints to relevant entities as necessary.
● Address all received / complaints in a timely manner
● Provide weekly reports and updates on documented records, highlighting urgent actions
and unresolved complaints.
● Contribute to monthly donor reports with GRM updates.
● Participate in the preparation of workers' initial selection lists.
● Drafted a GRM guidance manual.
● Created the initial lists of workers in compliance with the project set criteria.
● Verified the accuracy of worker information.
● Finalised and submitted the verified worker list to initiate attendance for the
commencement of work.
● Serve as the primary channel of workers for bank issues and account creation.
● Efficiently handled complaints and queries, providing timely and effective solutions.
● Collected and analysed feedback to identify areas for improvement and implement
necessary changes.
● Grant Management:
● Monitored daily project cash expenditure, maintaining updated expenditure logs.
● Provided funding codes for project activities and maintained staff budget lines.
● Resolved funding errors and managed budget allocation processes.
● Mapped projects according to donor agreements, revised budgets, and prepared
financial reports.
● Developed a financial monitoring process for EU project expenditures and
prepared modifications as needed.
● Forecasted project expenditures and provided regular staff cost reports.
● Documented all financial transactions and prepared final reports.
● Monitoring and Evaluation:
● Developed a system to monitor social workers and achievements, providing
regular reports and analysis to management.
● Trained staff on the new monitoring system and provided ongoing technical
support.
● Conducted post-distribution monitoring exercises, including data analysis and
final reporting.
● One-Time Cash Assistance:
● Processed family cash requests, cross-checked with the project conditions, and prepared financial requests for processing.
● Documented applications, financial requests, and decisions, maintaining reporting logs.
● Coordinated with the finance department and social workers for cash assistance delivery.
● Provided regular financial and narrative reports.
● Prepared SOPs for one time cash assistance process
● Regular Cash:
● Prepared regular cash distribution to all families
● Raise letter to finance for the cash distribution
● Coordinating for the release of the distribution with the finance and the bank.
● Reporting against the distribution numbers for the project and the online
quarterly reporting
● Gender Mainstreaming:
● Represented the Emergency Unit in the gender mainstreaming team, drafting and implementing plans and reporting on activities.
● Contributed to 16 days of activism activities and trained college students.
● Computerised work forms for social workers, improving efficiency and data
collection.
● Developed a system for social workers to be used in data collection, and monitoring of projects process and forms to be used offline, and to be extracted and used directly.
● Conducted all the data analysis for all the project regular, monitoring and financial reports.
● Led the planning of assigned tasks and divided them among social workers, making sure everyone knew their responsibilities and tracking progress until completion of the process.
● Coordinated for the selection of families for donor visits
● Prepared Annual Operational plan, and projects plans for the proposals using the MS
project tool.
● Contributed in preparing the mid-year progress report, and the quarterly review of the
Project indicators
● Supported beneficiary selection and community outreach, verifying selections in line with predefined criteria.
● Assisted with operational and administrative issues, including work permits and compliance with SOPs.
● Monitored contractor management of beneficiaries, ensuring training and labor standards compliance.
● Conducted field visits, resolving issues and acting as a communication channel between workers and management.
● Provided a daily summary sheet to update for the field progress and activities
● Grant Management:
● Monitored daily project cash expenditure, maintaining updated expenditure logs.
● Provided funding codes for project activities and maintained staff budget lines.
● Resolved funding errors and managed budget allocation processes.
● Mapped projects according to donor agreements, revised budgets, and prepared
financial reports.
● Developed a financial monitoring process for EU project expenditures and
prepared modifications as needed.
● Forecasted project expenditures and provided regular staff cost reports.
● Documented all financial transactions and prepared final reports.
● Monitoring and Evaluation:
● Developed a system to monitor social workers and achievements, providing
regular reports and analysis to management.
● Trained staff on the new monitoring system and provided ongoing technical
support.
● Conducted post-distribution monitoring exercises, including data analysis and
final reporting.
● One-Time Cash Assistance:
● Processed family cash requests, cross-checked with the project conditions, and prepared financial requests for processing.
● Documented applications, financial requests, and decisions, maintaining reporting logs.
● Coordinated with the finance department and social workers for cash assistance delivery.
● Provided regular financial and narrative reports.
● Prepared SOPs for one time cash assistance process
● Regular Cash:
● Prepared regular cash distribution to all families
● Raise letter to finance for the cash distribution
● Coordinating for the release of the distribution with the finance and the bank.
● Reporting against the distribution numbers for the project and the online
quarterly reporting
● Gender Mainstreaming:
● Represented the Emergency Unit in the gender mainstreaming team, drafting and implementing plans and reporting on activities.
● Contributed to 16 days of activism activities and trained college students.
● Computerised work forms for social workers, improving efficiency and data
collection.
● Developed a system for social workers to be used in data collection, and monitoring of projects process and forms to be used offline, and to be extracted and used directly.
● Conducted all the data analysis for all the project regular, monitoring and financial reports.
● Led the planning of assigned tasks and divided them among social workers, making sure everyone knew their responsibilities and tracking progress until completion of the process.
● Coordinated for the selection of families for donor visits
● Prepared Annual Operational plan, and projects plans for the proposals using the MS
project tool.
● Contributed in preparing the mid-year progress report, and the quarterly review of the
Project indicators
● Supported Program Manager by gathering data from various sources (such as partner reports and work plans) to create regular plans and reports for donors and internal use.
● Provided weekly updates to donors regarding activity progress and security status.
● Maintained both manual and electronic files, including beneficiary lists and program
guidelines, to ensure accurate and accessible information.
● Conducted regular checks on beneficiary lists, cross-referencing them with updates from
partners.
● Translated MoUs for implementing partners.
● Represented ACTED in meetings, workshops, and training, taking minutes and
exchanging information as needed.
● Conducted coordination meetings with implementing partners to ensure activities met
standards and addressed challenges in line with beneficiary needs.
● Developed English and Arabic leaflets on organic farming for an agriculture project.
● Supervise and follow up on the implementing partners activities, to ensure relevant
project staff are given training and complete all the necessary documentation in line with
programme requirements.
● Ensure with implementing partners that project activities are conducted in a transparent
and timely manner, and provide any needed support.
● Provide regular reports to the Project Manager on the progress of the implementation of
activities.
● Led the process of coordinating a monitoring activity for the food security sector,
provided training for the monitoring staff in Syria on the used tools, prepared and provided them with the distributed schedule, followed up on progress, and translated the outcome
● Led the process of conducting a proposal needs assessment, trained the monitors on the form used, prepared and provided them with the distributed schedule, followed up on progress, and translated the outcome.
● Translation of project documents and Guidelines.
● Grant Management:
● Monitored daily project cash expenditure, maintaining updated expenditure logs.
● Provided funding codes for project activities and maintained staff budget lines.
● Resolved funding errors and managed budget allocation processes.
● Mapped projects according to donor agreements, revised budgets, and prepared
financial reports.
● Developed a financial monitoring process for EU project expenditures and
prepared modifications as needed.
● Forecasted project expenditures and provided regular staff cost reports.
● Documented all financial transactions and prepared final reports.
● Monitoring and Evaluation:
● Developed a system to monitor social workers and achievements, providing
regular reports and analysis to management.
● Trained staff on the new monitoring system and provided ongoing technical
support.
● Conducted post-distribution monitoring exercises, including data analysis and
final reporting.
● One-Time Cash Assistance:
● Processed family cash requests, cross-checked with the project conditions, and prepared financial requests for processing.
● Documented applications, financial requests, and decisions, maintaining reporting logs.
● Coordinated with the finance department and social workers for cash assistance delivery.
● Provided regular financial and narrative reports.
● Prepared SOPs for one time cash assistance process
● Regular Cash:
● Prepared regular cash distribution to all families
● Raise letter to finance for the cash distribution
● Coordinating for the release of the distribution with the finance and the bank.
● Reporting against the distribution numbers for the project and the online
quarterly reporting
● Gender Mainstreaming:
● Represented the Emergency Unit in the gender mainstreaming team, drafting and implementing plans and reporting on activities.
● Contributed to 16 days of activism activities and trained college students.
● Computerised work forms for social workers, improving efficiency and data
collection.
● Developed a system for social workers to be used in data collection, and monitoring of projects process and forms to be used offline, and to be extracted and used directly.
● Conducted all the data analysis for all the project regular, monitoring and financial reports.
● Led the planning of assigned tasks and divided them among social workers, making sure everyone knew their responsibilities and tracking progress until completion of the process.
● Coordinated for the selection of families for donor visits
● Prepared Annual Operational plan, and projects plans for the proposals using the MS
project tool.
● Contributed in preparing the mid-year progress report, and the quarterly review of the
Project indicators
● Tracked community service hours of volunteers participating in the Community Empowerment Program in exchange for scholarships.
● Contributed to the planning and execution of ongoing activities.
● Conducted research studies and field surveys to support underprivileged families.
● Participated in planning, implementing, and coordinating discussion sessions on
learning components as part of the Safe Houses campaign with the youth team.
● Organised interactive activities for adolescents as part of the Summer Club, providing
psychosocial support through various art forms and sports.
● Assisted families seeking financial or medical help at the community help desk.
● Served as a direct translator for visitors and international interns
● Planned and executed psychosocial support sessions, providing a safe environment for adolescents to express themselves through artistic mediums and through sports, encouraging self-discovery and empowerment.
● Participated in weekly discussion sessions with youth in Dardashat, facilitating exchanges of experiences and knowledge acquisition from specialists across various fields.
● Attended the entrepreneurial excellence in the knowledge economy worship: June 10th, 2013.
● Served as a direct translator for visitors and international interns.
* University of Mutah - Al-Karak, Jordan September 2011- June 2015 Bachelor in Management Information System (MIS) GBA: 3.2
* Al-Shefa' bent khoailed secondary School June 2006 Scientific section GBA: 85\100 Practical experiences: The Arab Foundation for Sustainable Development "Ruwwad" - Amman, Jordan