Barbara Biro

• a high customer enquiries through phone, email, WhatsApp,
walk‑in consultations.

first impression.
• Handled incoming calls, emails, WhatsApp messages, and walk-in enquiries.
• Qualified customer enquiries and directed potential buyers to the appropriate sales
consultants.
• Coordinated appointments between customers and the sales team.
• Maintained accurate records of customer enquiries and follow-ups.
• Supported the sales department by managing leads and ensuring prompt customer
responses.
• Processed administrative documentation and maintained dealership databases.
• Assisted with vehicle sales paperwork and customer information management.
• Liaised between customers, sales consultants, and service advisors to ensure
smooth communication.
• Delivered excellent customer service and resolved customer enquiries efficiently.

• Managed daily café operations and supervised barista staff. Prepared and served
high-quality coffee beverages to company standards. Trained new team members in
coffee preparation, customer service, and operational procedures. Maintained stock
levels and coordinated inventory management. Ensured excellent customer service
and resolved customer queries professionally.
• Led barista team training and quality control to consistently deliver high-standard
specialty coffee, increasing customer satisfaction and repeat business.

• Led a team of baristas in a high-volume specialty coffee environment. Prepared
specialty coffee beverages and maintained consistent quality standards. Assisted with
staff scheduling, training, and performance management. Managed inventory,
ordering, and stock control. Delivered exceptional customer service and built strong
customer relationships. Supported daily opening and closing procedures and cash
handling responsibilities.