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تم إلغاء حظر المستخدم بنجاح
Raweya القادر, Head of Women segment

Raweya القادر

Head of Women segment·Abu Dhabi Islamic Bank

الإمارات العربية المتحدة

بكالوريوس, Business Science

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 11 أشهر

Head of Women segment

أغسطس 2014 - سبتمبر 2017

Abu Dhabi Islamic Bank

الإمارات العربية المتحدة

أغسطس 2014 - سبتمبر 2017

- To manage the performance and plan, design, price, test, develop and launch/promote the designated range of new and existing products / propositions for retail banking segments.
- Responsible for program management, segment bundling and business growth within banking.
- Support internal stakeholders and external strategic partners/clients to ideate and launch banking programs, payment and financing solutions.
- Meet regularly with corporate communication heads internally and externally i.e. private and government entities, to support and generate communication materials like press releases, media alerts and fact sheets promoting women’s segment brand (Dana women banking).
- Coordinate with external stakeholder, i.e. vendors, partner, sponsors to ensure that ADIB Dana image and brand has been promoted as per the bank communication guidelines.
- Propose and manage Dana brand and products communication. Ensuring these are in line with the Bank’s required standard of communication including social media plan. Ensuring proper product/ brand reach, to target markets.
- Provided event support to senior management, product briefings, event briefing for executive interviews.
- Ensure that corporate communication/marketing have used all channels of communication with media. Ensuring all communication channels were intact and operating at full capacity.
- Increase brand awareness by hosting event and CSR initiative to highlight effort on how to empower women and support their financial needs ie Dana Bazaar.
- Program proposition and product solutions support impacting deposit book size of USD 3.2 billion and, segment asset book USD 2.7billion and targeting over 300, 000 female customers.
- Support other segment such as Youth, Gen-Y and expat and Emirati segment

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Senior Consultant - Company strategy

نوفمبر 2013 - يوليو 2014

Conobio

دبي، الإمارات العربية المتحدة

نوفمبر 2013 - يوليو 2014

Support and help in establishing the business
Streamlining process, procedure, company policies and goals

مجال الشركة:
الصناعات الثقيلة
الدور الوظيفي:
استشارات

HR Consultant

يونيو 2011 - سبتمبر 2013

IMCO

دبي، الإمارات العربية المتحدة

يونيو 2011 - سبتمبر 2013

Supporting and consulting job to designs and establishes corporate goal-setting strategies, creates and coordinates appropriate training sessions, and partners with the human resources (HR) department to improve existing HR policies.

Analyze, recommend, implement and evaluate processes, producers, system and methods to streamline administration enabling HR team members to focus value adding activities.
Discusses strategy with senior management, makes recommendations and provides expert guidance on industry practices.

مجال الشركة:
الصناعات الثقيلة
الدور الوظيفي:
استشارات

Head of Customer relationship management

نوفمبر 2006 - يونيو 2010

Emaar Properties

غير ذلك

نوفمبر 2006 - يونيو 2010

As a Customer relationship management (CRM) department my main duties are: \n \n• Review/discusses progress on objectives and consistently sends reminders, updates, and relevant information in a monthly. \n• Providing guidance to Service/Process Reengineering department in their initiatives from a customer prospective. \n• Manage the CRM department and report on the customer experience and the level of satisfaction. \n \nFollowing are some of the achievements and accomplishments during my tenure as manager, CRM; \n \n1. Initiate the complaint mechanism \n2. Improve Web survey. \n3. Improve the process in handling service request and customer inquires. \n4. Initiate an in-house projects to reduce cost. \n5. Initiate and implemented process that improved the data quality from 50% to 97%. \n6. Run campaigns that contributed in generating profits worth of 50 million. \n7. Run the customer satisfaction survey. \n8. Support other Emaar international and other subsidiaries in creating the CRM department \n9. A key member in creating a customer data hub and manage the unit which integrates with all business units and subsidiaries \n10. Create and Review the customer data for the Burj Khalifa Opening. \n \n During this period I was also the manager of special project for two years and my main responsibility is to manage and monitor corporate and departmental performance at a high level in the organisation - utilising MBOs and KPIs.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
الإدارة

Manager Internal Control

سبتمبر 2000 - أغسطس 2006

HSBC

دبي، الإمارات العربية المتحدة

سبتمبر 2000 - أغسطس 2006

As an ICL manager my responsibility was to establish an effective and efficient operational control environment so that the Groups assets are adequately protected and risks properly evaluated. \n \nFollowing are my duties \n• Liaising and maintaining close communication with line management and senior management to ensure appropriate support is provided in line with customer needs and stated business objectives. \n• Guiding branches/NSC and MEM departments on operational issues and to ensure appropriate interfaces and synergy of activities amongst various departments as well as consistency. \n• Working very closely with legal and audit for drafting policies to mitigate operational and reputation risk. \n• Providing operational guidance to Service/Process Reengineering department in their initiatives. \n• Rollout the Diary Watch and Management control File workflow in UAE and across the region (Qatar, Egypt, Lebanon, Bahrain, Jordan, and Oman). D/W and MCF is a tool to guide the Operations and the Department Managers in managing their day to day processes and maximising operational efficiencies.

مجال الشركة:
البنوك
الدور الوظيفي:
الخدمات المساندة

التعليم

Higher college of technology

يونيو 2003

يونيو 2003

بكالوريوس، Business Science

الإمارات العربية المتحدة

المعدل التراكمي (نقاط): 3 من 4

المعدل التراكمي (نقاط): 3 من 4

Skills

Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Project Management
Expert
Project Management
Expert
Organizational skills
Expert
Organizational skills
Expert
Quality Analysis
Expert
Quality Analysis
Expert
Communication skills
Expert
Communication skills
Expert
Management skills
Expert
Management skills
Expert
Solving problems
Expert
Solving problems
Expert
Financial Analysis
Expert
Financial Analysis
Expert
Negotiating Skills
Expert
Negotiating Skills
Expert
Project Management
Expert
Project Management
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Quality Analysis
Expert
Quality Analysis
Expert

اللغات

الانجليزية

متمرّس

العربية

متمرّس

العضويات

HSBC

Chairmen of the UAE Social Club

January 2006

التدريب و الشهادات

التدريب
Benchmarking for Business Success
Institute for International Research
Jan 2007

الهوايات والاهتمامات

Surfing the internet, swimming