Project Manager
Softex Software House
Total years of experience :15 years, 11 Months
• Discussing potential projects and their parameters with clients, executives, and software developers.
• Assembling and leading the project team.
• Participating in and supervising each stage of the project.
• Ensuring each project stays on schedule and adheres to deadlines.
• Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
• Tracking milestones, deliverables, and change requests.
• Delivering completed software products to clients and performing regular checks on the products' performance.
• Determine and define project scope and objectives.
• Prepare budget based on scope of work and resource requirements.
• Develop and manage a detailed project schedule and work plan
• Measure project performance to identify areas for improvement.
Acting as a focal point of communication for all the business reporting that includes (Production performance,
dashboards, well status, etc.)
• Following-up with the JVs on the technical and operational level to capture any gaps and ensure that the resolution is
in place.
• Works closely with the financial global teams to comprehend business requirements and report figures of production,
Asset integrity KPIs and further upon request.
• Supporting the Asset development manager(s) with partners communication and in preparations for business meetings.
• IT single point of support for the new projects and day to day queries.
• Maintain the department plan to date and reports discrepancies if triggered.
• Support on the TCMs, AMLT and other related engagement with LTs.
Improve the operational systems, processes and policies in support of organizations mission; specifically, support
better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through
improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Regular meetings with Sales Director around the sales activities.
• Supervise and coach operations coordinators daily.
Organizational Effectiveness - additional duties
• Manage functions through regular meeting with the Chairman.
• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT,
Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Providing consulting services on matters related to business analysis and processes that enhances the business
professionally.
Project Management: Acting as a
Tickets Escalation: Act as a focal point of escalation between our helpdesk and Global IT teams.
• Attend workshops and learning sessions about new applications or processes and migrate the knowledge to the rest
of team if requested.
• Audit practices: Reporting and tracking of outstanding audit issues. Engagement with associated parties that should
provide evidences or further required data.
• Governance: Regular reports should be generated on quarterly basis to ensure the consistency of the running policy.
• Inventory Management: Monthly update about the current IT H/W inventory and validate the provided inventory
reports.
• IT Projects Coordination.
Coordinating all the administrative work for the IT Infrastructure Team and reporting to "Infrastructure Senior
Manager"; tasks could be summarized as follows:
• Manage& maintain the dpt. budgets and related financial activity for the purpose of ensuring that budget amounts and
expenses are within approved limits and that full fiscal practices are followed.
• Collaborate with (Helpdesk Team & Technical Support Supervisors) for granting services and providing the best quality
as agreed.
• Participate in several meetings in order to transfer or gather information required to perform utilities in case of certain
projects.
• Prepare a variety of dpt. related reports in both manual and electronic formats (e.g. budget, progress reports, purchase
orders, price offers, achievements, etc.) for the purpose of documenting activities, conveying information and ensuring
that the dept. requirements has been met in an effective and timely manner.
Technical Duties:
• Handling the program’s website and updating (products, automated e-mails via CiviCRM application, products’
catalogue prices & managing the website content).
• Customizing & localizing some of the program’ conditions as per the Egyptian laws in co-operation with Techsoup
Global & Microsoft Egypt.
• Collaborate with customers for choosing the product related to their activity and organization size by giving some
technical advices. Also, submitting pending orders via our system after revising them with related NGO.
Operational Duties:
• Corresponding to the global partner’s communications for updates, bi-monthly calls, shipping reports& any related
updates about other partners.
• Reviewing the official docs provided by NGO and matches them with the eligibility criteria enforced by the donors.
• Following up with finance regarding the administrative fees otherwise ensure the shipments delivery to customers then
assist them to complete their software activation process successfully.
Manage the day-to-day operations, handle office tasks such as correspondence, file management and database
administration.
• Responsible for public relation substances related to both internal and external entities.
• Maintain sales orders from customers then log the finals to computerized records in terms of price quotations and
purchase orders.
• Setup and coordinate meetings, conferences among the office's calendar.
• Track shipped packages and follow up their custom clearance procedures when necessary.
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