souheib barnou

Provides guidance, instruction, direction and leadership to my team for the purpose of achieving a group of aligned results.
•Develop strategies and ensure individual Advisors are performing against targets, while reviewing their performance and coaching them to do so.
•Prepare reports daily, monthly and annually, and implement new technique to help the creation and update of the reports.
•Handle Feedbacks/Complaints and conduct training to the team.
•Maintaining a system of regular competency assessments with periodic benchmarking and ensure that the performance reviews are completed for all staff.

Interacting internally and externally from within the VAC (Visa Application Center) to ensure the smooth enrollment of the process of the enterprise is followed and maintained well.
•Providing high quality service to the clients and leading multitask work.
•Boiling a strong relationship with different consulates and the company to achieve the best class customer service.

Welcoming and assisting VIP’s and arranging meetings for guests, VIP’s and corporate clients.
•Ensuring all administrative processes and logistical aspects involved in the visa processing are fine.
•Assisting applicants during the process of their visa and provide excellent support.

Responsible for Saudi Arabia Visa online process for the Hadj/Omra service including ticketing, hotel reservations, and other value added services during the season.
•Managing the end-to-end process for clients by giving VIP services and handling the customers’ enquiries with the aim to satisfy customers’ needs during the season.

• Responsible for Saudi Arabia Visa online process for the Hadj/Omra service including ticketing, hotel reservations, and other value added services during the season.
• Managing the end-to-end process for clients by giving VIP services and handling the customers’ enquiries with the aim to satisfy customers’ needs during the season.

• Collecting client documents for visas and entry of details into the company’s system.
• Processing the documents through our department for visas/airline ticket/hotel booking.
• Maintaining a healthy relationship with customers, and preparing proposals of our services.