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Baroudi Belfatmi, Executive Director

Baroudi Belfatmi

Executive Director·SARL BSB GROUPE

Qatar

Bachelor's degree, Civil Engineering

Work experience

Total years of experience: 10 years, 9 months

Executive Director

April 2026 - Present

SARL BSB GROUPE

Hassi Messaoud, Algeria •Hybrid

April 2026 - Present

• Digital Strategy Development: Leveraged financial management experience to create data-driven digital marketing strategies that enhance brand visibility and customer engagement.
• Cross-Functional Collaboration: Partnered with auditors and legal teams to ensure compliance and optimize marketing campaigns, fostering a culture of transparency and accountability.
• Operational Efficiency: Managed procurement processes, applying analytical skills to streamline operations and reduce costs, ultimately improving ROI on marketing initiatives.
• Contract Management: Ensured effective B2B contract enforcement, enhancing partnerships that drive digital marketing efforts and customer retention.
• Compliance Expertise: Applied knowledge of customs and compliance to navigate digital marketing regulations, ensuring adherence to industry standards.
Company industry:
Other Business Support Services
Job role:
Logistics and Transportation

Executive Director

September 2023 - Present

SARL COMCOD

Cheraga, Algeria •Hybrid

September 2023 - Present

• Spearheaded the development and execution of a comprehensive digital marketing strategy aligned with the company's vision.
• Collaborated with cross-functional teams to set actionable goals for online growth, brand awareness, and customer engagement.
• Implemented data-driven marketing initiatives that enhanced profitability and expanded market share.
• Oversaw daily digital operations, ensuring seamless integration of production, distribution, and sales channels.
• Fostered a culture of innovation and agility, adapting strategies based on market trends and consumer behavior.
• Utilized analytics to measure performance, optimize campaigns, and drive continuous improvement in digital outreach.
Company industry:
Retail & Wholesale
Job role:
Sales

Executive Director

June 2023 - Present

SARL MYEN EXPRESS

Tunis, Tunisia •Remote

June 2023 - Present

• Spearheaded daily operations and optimized transport logistics to enhance efficiency and reduce costs.
• Drove business development initiatives, leveraging market analysis to identify growth opportunities and increase market share.
• Managed financial operations, ensuring budget adherence and resource allocation for maximum ROI.
• Ensured regulatory compliance, implementing best practices to mitigate risks and maintain operational integrity.
• Supervised fleet management, enhancing service delivery through strategic planning and technology integration.
• Utilized data-driven insights to inform strategic decision-making, aligning company goals with digital marketing trends.
• Fostered cross-functional collaboration to elevate brand visibility and engagement in the digital landscape.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Business Development Officer

December 2019 - Present

Elynum

Paris, France •Remote

December 2019 - Present

• Developed comprehensive digital marketing strategies that align with business goals.
• Managed and optimized budgets to ensure cost-effective campaign execution.
• Created and implemented detailed schedules for diverse advertising channels, enhancing reach and engagement.
• Analyzed campaign duration to secure the best ROI, achieving significant cost savings.
• Negotiated competitive rates for advertising placements, maximizing visibility and impact.
• Ensured high campaign profitability by leveraging data analytics to refine targeting and messaging, resulting in increased conversion rates.
Company industry:
Internet & E-commerce
Job role:
Community Services

Production Manager

December 2019 - Present

Edeggo

Rabat, Morocco •Remote

December 2019 - Present

• Cultivated the company's online reputation through strategic digital marketing initiatives and engaging content across social media platforms.
• Fostered community engagement by organizing interactive campaigns, enhancing brand loyalty and customer relationships.
• Collaborated with cross-functional teams to optimize the platform's user experience, driving increased traffic and user retention.
• Implemented data-driven reporting and analytics to measure campaign effectiveness, leading to improved marketing strategies and ROI.
Company industry:
Internet & E-commerce
Job role:
Sales

Operations Manager

June 2023 - February 2024

EURL SAVITEM

Tiaret, Algeria •Hybrid

June 2023 - February 2024

• Spearheaded the development of a strategic plan focused on enhancing digital marketing processes to drive growth and engagement.
• Crafted budget strategies that align with digital initiatives, optimizing spend to increase online turnover and profit margins.
• Fostered cross-departmental communication to ensure cohesive execution of digital marketing campaigns and initiatives.
• Collaborated with marketing teams to successfully launch new digital products, enhancing brand visibility and market reach.
• Streamlined staff allocation to maximize efficiency in digital marketing efforts, ensuring optimal use of human and financial resources.
• Analyzed digital campaign performance metrics to inform future strategies and improve overall marketing effectiveness.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Supervisor

July 2022 - May 2023

free2move

Tunis, Tunisia •Hybrid

July 2022 - May 2023

• Managed and optimized CRM systems to enhance customer engagement and retention.
• Developed and implemented a scalable global reporting system to track performance metrics effectively.
• Streamlined processes by automating workflows, resulting in increased operational efficiency and reduced turnaround times.
• Identified and integrated innovative tools and content strategies to enhance media management and customer interactions.
• Created impactful presentations and reports to communicate insights and recommendations effectively to stakeholders.
• Collaborated with cross-functional teams to ensure alignment in customer care strategies and initiatives.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Logistics and Transportation

Marketing Manager

January 2021 - May 2022

RIGEL NETWORK

Casablanca, Morocco •Hybrid

January 2021 - May 2022

• Spearheaded the company's digital marketing strategy across social networks, enhancing brand visibility.
• Monitored and analyzed performance metrics of brand social media accounts, driving data-informed decisions.
• Delivered detailed monthly analytical reports on digital media performance (Instagram/Facebook), contributing to strategy refinement.
• Conceptualized and implemented innovative digital campaigns on social media, increasing audience engagement.
• Managed brand reputation on social networks, ensuring positive public perception and customer loyalty.
• Drafted and negotiated partnership contracts with influencers, fostering valuable collaborations.
• Planned and executed influencer visits and collaborations, amplifying brand reach and impact.
Company industry:
Internet & E-commerce
Job role:
Sales

Executive Director

May 2019 - December 2019

SARL GDCI

Algiers, Algeria

May 2019 - December 2019

• Spearheaded the implementation of strategic business guidelines aligned with key performance indicators to drive growth.
• Ensured exceptional customer service quality, leading to increased customer satisfaction and loyalty.
• Effectively coordinated resources, optimizing human capital and equipment for enhanced operational efficiency.
• Managed operational risks, proactively addressing issues related to errors, fraud, and employee well-being to maintain a healthy work environment.
• Led and developed Call Center teams, setting and tracking individual and collective performance goals to foster accountability and success.
• Transitioned focus towards digital marketing strategies, leveraging data-driven insights to enhance brand visibility and engagement.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Executive Director

December 2017 - March 2019

SARL ASSIL CALL

Baraki, Algeria

December 2017 - March 2019

• Spearheaded the development of strategic objectives for daily operations, aligning team efforts with overarching business goals.
• Implemented resource planning initiatives that enhanced productivity across human and technological assets, driving efficiency.
• Analyzed key performance metrics, including sales rates and customer service indicators, to inform decision-making and optimize performance.
• Managed budgeting processes, ensuring accurate tracking of expenses and adherence to financial targets.
• Recruited, coached, and trained a high-performing team, fostering a culture of excellence in customer service.
• Streamlined ordering and call handling procedures, resulting in improved operational workflows and customer satisfaction.
• Conducted performance evaluations, utilizing data-driven insights to enhance team effectiveness and achieve key performance indicators.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales Supervisor

August 2016 - November 2017

CALL ACTION

Oran, Algeria

August 2016 - November 2017

• Led a team of 20 agents, driving efficiency and productivity in a fast-paced environment.
• Conducted in-depth analysis of customer data to identify trends and optimize marketing strategies.
• Managed scheduling and task organization to ensure alignment with marketing objectives and deadlines.
• Fostered a motivational environment for team members, enhancing performance and adherence to best practices.
• Utilized statistical tools to assess service quality, informing digital marketing initiatives and improving customer engagement.
• Developed actionable insights from data analysis, contributing to strategic decision-making in marketing campaigns.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Agent

September 2015 - July 2016

AFRICALL

Oran, Algeria

September 2015 - July 2016

• Engaged in proactive telephone canvassing to identify and connect with potential clients, enhancing outreach strategies.
• Successfully scheduled appointments, optimizing time management and improving client engagement through effective communication.
• Spearheaded donation collection initiatives, leveraging persuasive techniques to increase contributions and support for organizational goals.
• Developed strong interpersonal skills, fostering relationships that translate well into digital marketing strategies focused on customer engagement.
• Utilized data-driven insights to refine outreach methods, aligning with best practices in digital marketing for improved campaign performance.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Belhadj Bouchaib University Centre Of Ain Témouchent

June 2015

June 2015

Bachelor's degree, Civil Engineering

Algeria

GPA (rating): Good

GPA (rating): Good

Skills

Management

Expert

Digital Media

Intermediate

Marketing

Expert

Telemarketing

Expert

Supervising

Expert

Languages

Arabic

Native Speaker

French

Expert

English

Intermediate

Training and Certifications

Certifications
hygiene security environment
eco mode
Jul 2010
Training
business management
high skill school
Jul 2022

Hobbies and interests

Chess, Swimming, Travelling