Taxi Driver & Customer Service Representative
CARS TAXI SERVICES CO (L.L.C)
Total years of experience :12 years, 0 Months
• Excellent customer service and adaptability.
• Collecting Clients: pick up passengers at the start of their journey.
• Assisting with Baggage: Help clients load and unload their baggage and personal belongings.
• Managing the Taximeter: Start and stop the taximeter at the correct times.
• Route Selection: Choose the fastest route to the clients destination, unless otherwise requested.
• Driving Clients Safely: Transport passengers to their destinations while adhering to road regulations.
• Providing Information: Inform clients about services and attractions that may interest them.
• Cash Handling: Process cash payments and carry sufficient change at all times.
• Vehicle Maintenance: Ensure the taxi remains clean and in excellent working condition.
• Collaborate with the Senior Management Team to ensure efficient operation of all equipment and facility maintenance matters.
• Approve, initiate, interpret, and enforce policies and directives for streamlined administration.
• Provide input regarding maintenance, repairs, purchases, and policies to benefit the facility financially and enhance resident satisfaction.
• Assist department directors in policy development and establish rapport among departments for effective teamwork.
• Interpret facility policies and procedures to employees, residents, family members, visitors, and government agencies.
• Track and file contracts and insurance certificates.
• Direct, schedule, coordinate, and monitor all move and rearrangement projects involving facility infrastructure and arrange timely building services as needed.
• Lead the ramp team effectively, and manage accurate loading and unloading of aircraft as per guidelines.
• Assist the Ramp Allocator with daily operational requirements and liaise closely with airline representatives to meet ramp-related needs.
• Communicate efficiently with dispatch, load control, and other relevant parties and address issues arising during loading/unloading to ensure on-time performance and safety standards.
• Swiftly assist passengers with baggage, cargo, and special needs.
• Supervise cabin loading according to airline procedures and ensure hazardous goods are loaded following regulations.
• Conduct effective briefings and debriefings with the team and adhere to safety (PPE), security, and health policies compliance.
• Keep stands clean and free from Foreign Object Debris (FOD) and to comply with prevailing airport and company instructions.
• Respond to customer inquiries via phone, email, or chat.
• Update customer information in the system.
• Process customer transactions and refunds.
• Monitor customer complaints and resolve issues.
• Escalate complex customer issues to management.
• Collaborate with other departments to address customer requests.
• Provides administrative support to logistics, shipping, or transportation departments of company.
• Coordinate with daily operations of warehouse facilities.
• Handling incoming shipments, documenting inventory, and resolving customer service issues.
• Remained present on walkie-talkies to verify task completions.
• Kept off set locations clean and organized to help promote smooth workflows.
• Completed and filed paperwork for reporting and administrative purposes.
• Coordinated timely transportation of materials to meet production needs.
• Ran errands to support senior staff with heavy workloads.
• Managed personal workload to maximize productivity and adapt to changing needs of teams.
• Charged and redistributed batteries to aid communications.
• Cleaned up litter off set for smooth wrap-up at end of day