Hypermarket General Manager / Store Director
Heb Grocery Inc
Total years of experience :15 years, 1 Months
Hypermarket General Manager / Store Director \nJun 2008 - Present \nHeb Grocery Inc. Houston, Texas \n \n*Operated annual sales revenues of US$120 million. \n*Led the design and construction phase of a $40 million 24-hour hypermarket from being a shell unit through to the first customer. \n*Coordinated the marketing campaign for the grand opening of a 24-hour hypermarket. \n*Supervised the grand opening of a 24 hour hypermarket. \n*Managed a store sales team of 550+ employees. \n*Led the closure of a hypermarket by simultaneously managing two hypermarket store operations. \n*Monitored departmental functions and services including cash office operations, customer service department, loss prevention, facility operations, show-time department, cooking connection department and shelf edge operations. \n* Utilised independent decision making to hire, promote, transfer, discipline, suspend, discharge, reward and actively engaged in resolving partner issues. Facilitated partner development training programs to promote high potential partners. \n* Fostered relationships with total store department managers for effective planning and execution of company merchandising/marketing initiatives. \n* Improved efficiencies and productivity through effective process execution, coaching and performance management. \n* Trained future store leaders in School of Retail Management (SORM) and School of Retail Leadership (SORL) \n* Facilitated Houston region customer service training programs for perishable departments to improve customer service levels.
Hypermarket Deputy General Manager \nMay 2007 - May 2008 \nTarget Corporation San Antonio, Texas \n \n* Enhanced efficiencies in food center, dry grocery, apparel, General Merchandise departments of the store through effective process execution. \n* Transitioned perishable departments through a major workforce restructuring and retention program. \n* Led grocery operations of the store and provided guidance for other executive team leaders while facilitating achievement of "target brand store" through relationship maximization as well as real time feedback oriented coaching and mentoring sessions.
Perishables Head \nMar 2002 - May 2007 \nHEB Grocery Inc. San Antonio, Texas \n \n* Led a retail sales team to provide exceptional customer service and boosted partner morale by defining a future vision for the department based on partner empowerment, training, and two way feedback sessions. \n* Led the merger of two culturally diverse departments into a single unit, while maintaining profitability and 100% partner retention. \n* Trained partners in the school of retail management program. \n* Ensured availability of seasonal and promotional items. \n* Maximized profitability through effective inventory management and fact based decision making, utilizing company financial tools. \n \n \nENTREPRENEURIAL VENTURE
Owner/Operator May 1998 - March 2002
India Cafe
Key Highlights
* Transformed an underperforming restaurant and discounted eatery into profitable fine dining cuisine destination.
* Increased daily sales revenue by 77% over a period of 8 months and managed annual sales revenue of $468k.
* Monitored expense control, payroll expenditure and profitability of product offering while directing facility operations, inventory and food waste management.
* Designed new product offerings in line with customer needs.
* Coordinated targeted marketing campaigns through print and electronic media, while focusing on return on investment for our marketing funds.
* Motivated and inspired the staff through challenging time periods such as road blockages due to construction etc.
* Participated in business negotiations with key stakeholders including real estate owners, vendors and competitors.
Bachelor of Science, Business Management Aug 2003 - May 2007 University of Texas, San Antonio