Showroom Manager
Al Tayer motors -Jaguar
Total years of experience :21 years, 5 Months
Plan and execute such strategies as to ensure that the budgeted target for showroom is achieved or exceeded in volume and profit term.
Communicate sales plan and targets to the sales team and provide them with sufficient training inputs, guidance and motivation to achieve targets successfully.
Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process.
Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.
Guide, train develop and motivate sales team to perform to the best of their ability to render exceptional customer service and achieve sales targets.
Prepare stock requirement list for the month specifying make, model and number of vehicle for the approval of the Sales Manger and further processing.
Interact regularly with the existing as well as prospective customer to establish healthy and profitable relationships and also to find out their present and future demand to be able to meet them in time.
Manage all aspects of the showroom to ensure high standards in the layout, display, housekeeping and product information to convey the desired image of the brand and the Company.
Monitor PDI process and Demos.
Ensure correct staffing levels at all times in the showroom
Over looking Retail Targets for Dubai & Northern Emirates
Product Planning i.e. Pricing/ derivatives/potential profitability etc.
Product distribution
Developing marketing events/experiences
Showroom Manager
Al tayer Motors -Jaguar/Land rover
Ajman, United Arab Emirates
Job Role:
To plan, manage and lead the showroom sales to achieve/ exceed sales target and to ensure smooth, efficient and effective functioning of showroom.
Plan and execute such strategies as to ensure that the budgeted target for showroom is achieved or exceeded in volume and profit term.
Handle customer queries /comments to ensure customer satisfaction and delight. Ensure that company standards of housekeeping, grooming, presentation and professional conduct are maintained.
Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.
Guide and motivate subordinates to work to their best potential and display high levels of performance on the job.
Auto line/Kerrdige Software.
New software was implemented for Al Tayer motors across all brands i.e. Ferrari, Maserati, landrover, Jaguar, Ford, trained 60 personnel from Sales manager’s to Sales advisors over a period of 2 months.
Senior Sales advisor
Strive to resolve all customer interactions, welcoming them in a professional manner, building rapport to ensure an excellent customer experience.
Provide the highest levels of customer satisfaction by aiming to meet and exceed our customers' expectations, in line with pre-defined targets.
Increase volume of Retail Customers.
Handle escalated complains
Manage the operation of the demonstration cars & submit daily reports to the management
Maintain the showroom display and make sure everything is in the right order at all times.
Accountable for excellent customer service and putting things right when that service fails
Generate leads for future sales opportunities
Maintain The image of the Brand & Prove that it stands out
Achievement
• First year-2005/2006 Financial year- Second Best over all sales performance-U.A.E.
• Second year-2006/2007 Financial year-Best over all sales performance-U.A.E.
• Provided with supervision tasks
Maximise all sales oppurtunities from allocated companies.
Plan calls/visits to ensure efficient use of time and resources.
Monitor competition and supplies feed-back to managment.
Comply with all statuary/administration/ compliance requirments.
Maintain close co-operations with Branch and UAE team.
bachleors from American world university, affiliated by skyline college( campus- sharjah)
High school diploma "o" levels comes from cambridge university U.K.