HEAD OF BR.'s Operations & Control
I. ADIB
Total years of experience :22 years, 8 Months
I. Head of Branches Operation & Control / Acting as Backup for Regional Operation Manger for Dubai Area
• - Head Operations Support and Control: The main objective of this position is to lead and support a robust risk management & control environment, through implementation of the operational risk and internal control framework and governance
- Provide independent operational support to all of the Bank Branches, as well as to the Community Banking Departments and other service departments.
- Check & validates Inter-Branch accounts reconciliation process as per P&P and ensure resolving and clearing pending issues with the concerned parties.
- Ensure effective P & P compliance monitoring and reporting process in place
- Risk event management Ensuring effective risk event management and reporting process in place, promote & support timely and complete reporting of risk event (including Frauds) by the Branches
- Study clients complains related to the operations and recommend appropriate policies and procedures to resolve and avoid future reoccurrence
- Daily manage the security requirements submitted by the branches and central operations units and define the authorities in according to the job description.
- Monitor the cash movement between branches and central Bank.
- Monitor the cash machines network operation and detect/determine problems that hinder customer service.
- Study the rules and regulations that are issued from the regional official buddies that have an impact on the on the business level and requires changes in policies and procedures.
- Coordinate with the IT department on possibilities of automating manual procedures and provide them with required system Process.
- Maintain and develop strong relationship with key stakeholders and potential customers.
- Manage a team of 5 officers that contribute to the above main areas
II. "EIBFS" (Sharjah, UAE) January, 2011
Attended a 2 days training seminar on Trade Finance.
III. "EIBFS" (Sharjah, UAE) November, 2005
Attended a 2 days training course on Anti Money Laundering.
II. "Arab Bank Plc." Dubai Branch. July 2005 to April 2008
• Senior Customer Service and Customer Relationship Officer: - Provide product and service information, advice and relevant services to customer to support their use of appropriate products and services.
- Create and utilise opportunities to market and sell the full range of products and services to "walk-in" customers as a basis for maximizing revenues.
- Address customer problems and complaints to achieve satisfactory resolution, referring issues beyond the role limit to appropriate points of reference.
- Apply and comply with relevant processes, procedures and controls to meet the unit's needs while providing efficient service to customers.
- Maintain strict controls of secured negotiable items to prevent loss or misuse.
III. "National Bank of Abu Dhabi" June 2004 to July 2005
• Head Teller: - Full responsibility for the Inward Payment Order (IPO)
- Dealing with Foreign Currency
- Issuing Manager Chqs and Drafts.
- Managing a team of 3 junior tellers
- Accountable for customer service level and satisfaction
IV. "National Bank of Sharjah" March 2002 to August 2003
• Universal Teller
- First job during undergraduate education
- Routine teller responsibilities
Training, Courses and Seminars
I. "EIBFS" (Sharjah, UAE) March, 2011
Attended a 2 days training course on Economics for Bunkers.
Sept, 2003 BC Degree in Business Applied Science University, Dubai
July, 1997 Canadian Higher Diploma Emirates Institute for Banking & in Banking and Finance Financial Studies, Sharjah
June, 1995 High School Diploma Sharjah, science stream
