Consumer Tech Support
Digital Works
مجموع سنوات الخبرة :5 years, 8 أشهر
*Consumer Full Support with Inquiries & Issues with Cable / High Speed Internet "HSI" / Phone Services
* Assist in Basic Billing / Payment Inquiries
* Assist with Scheduling for the Technician Workforce in regards to Setup, Repairs or Disconnections
* Redirection of Business Accounts, Retention & Seniority related Inquiries to the appropriate department
*Tier 2 Customer Support handling Account/Product/Subscription related inquiries
*Tier 1 Technical Support handling Device/Network related inquiries
Text-based Full-tiered Driver Support for Middle East Region, handling issues for \{Tech Support, GPS/Trip, Payments, Accounts\}
*Approaching IT Managers in Middle East Region introducing SAS® Business Solutions
* Explain Per Business Requirement the appropriate viable solution (e.g DMS, BI or Marketing Automation)
* Gathering requirement details from customer & Setting-up communications with localized technical sales team
* Updating profiling information as required to enable direct communication with customer
Supporting/Finalizing enrollment process for eligible Medicare customers for Medical Supplies.
Data Mining feedback regarding shipped equipment / Follow Up & Resolution of
prospect patient's supply order
Customer Care Professional responding to Customer inquiries, Tech Support, Billing, Up-selling Requests.
IT Mangers information assembly for Gulf & North African Countries
Project-Based Telemarketer contributed on Google (SEO for PPC), Credit Consulting, e-Surveys & Feedback-
Optimization Projects.
Condensed courses for General IT, Webdesign & Software Engineering(i.e.OS/CC++/Network/Database/Java/HTML,XML,JS) Soft-skills Course Package Main courses for e-Learning Track Diploma + Adobe CS5 Package (Photoshop/Illustrator/Flash/Soundbooth/Bridge)
Faculty Studies of Agricultural Biotechnology which included ; Molecular & Advanced Genetics, Biochemistry & General Applied / Analytic Chemistry Applied Food Microbiology & General / Industrial Microbiology