Site Manager - Catering & Facilities
Saudia Airlines catering
مجموع سنوات الخبرة :15 years, 5 أشهر
Providing the support for Eastern Region customers of SACC.
•Direct supervision on the main project ( MAADEN RAS AL KHAIR )
which covering daily 6000 meals for MAADEN EMPLOYESS with 4 main
locations ( MAC - MPC - MIC - MFC )
•Determining customer requirements and proposing catering options.
•Planning menus and overseeing venue, equipment, food, and service
preparations with the corporate head chef and project manager .
•Asssure that we are having logestcal ability to provide the food on
time to each locations, checking daily the status of equipments
•Overseeing seating arrangements specialy with VVIP events and
special functions, Serving of meals and beverages, and the clearing of
tables.
•Monitoring the availability of catering stock and supplies and
ordering replenishments with the store keepers .
•Tracking catering expenses and maintaining accurate records.
•Adhering to food and health industry regulations and standards.
•Researching catering trends and promoting competitive catering
services.
•Supporting the interview assesment and Hiring, training for new staff,
and supervising catering staff, as well as scheduling employee shifts
with the catering supervisores .
•Managed and supervised 200 workers on site ( KITCHEN TEAM -
WAITERS - TEA BOYS - STORE KEEPERS ) .
Continue to develop sales and marketing plans and programs that
ensure that the environmental objectives are achieved, follow up on
the implementation of those plans and programs and evaluate the
results of the application
Participates in the department's strategic planning aspects and
suggesting strategic directions that support achieving growth in
sales.
Prepare and set up advertising campaigns to introduce the company
and its activities, continue to be approved by senior management,
and follow up on their implementation and effectiveness by increasing
sales, developing and updating those plans to ensure that the
company's objectives are met.
Improving the company deals, by making new negotiating with them
and concluding special agreements to increase the value of the
contract and ensure the achievement of the company's objectives
Prepare periodic reports on market conditions, customers, and
consumers and propose any recommendations or adjustments to
maintain a competitive position among similar companies
Follow up on exhibitions and marketing events, arrange for
participation, activate the company's role in those events, and
evaluate the results achieved.
Develop sales and marketing policies and plans in collaboration with
senior management.
Establish and distribute a database of markets, competitors, and
geographies
Conduct marketing research and study the market share of the
company and competitors.
Working as Sales Executive for (Catering & Laundry ) Section .
My main responsibilities:
- Focusing on opening new markets and gain new accounts.
- Maintain the Relationship with our key customers.
- Preparing ( Monthly - Quarterly _ Yearly ) Forecast.
- Preparing Budget Plan for my target each year (Updated Monthly) .
- Prepare Seminars for our Key Customers to provide them knowledge, Training or just to get more deep relations with customers.
- Set up appointments with potential and current customers to discuss new products and
services.
- Achieving marketing and sales operational objectives by promoting major brands .
- Able to identify marketing opportunities by identifying customer requirements; defining market, competitor's share, and competitor's strengths and weaknesses.
- Develops relationship with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
- Reporting directly to Senior sales manager.
- Perform regular check-ups on customer’s satisfaction level.
- Coordinate & Facilitate the customers’ dues collection.
- Assure the quality & consistency for our provided services to our clients.
- Meet with the high-level management to ensure delivering the best service level
meanwhile achieving the highest level of customer satisfaction.
- Strengthen our brand & enhance customer loyalty and advocacy.
- Maintained routine communication with clients to assess overall satisfaction, resolve
complaints and promote new offerings.
Working as Sales & Customer Service Executive Diversey care department (cleaning Chemical solution, Soft care Tissues & paper RANGE, Good Sense AIR CARE, Taski Machine, cleaning equipment's )
My main responsibilities:
-Focusing on opening new markets and gain new accounts.
-Provide Training Courses to my current customers ( Food Safety - Housekeeping - Laundry SOP ).
-Maintain the Relationship with our key customers.
Provide Full services to our customers. (Reports, Audits, Global Check, iMap Reports) .
-preparing a Yearly Forecast for the stock (Updated Monthly) .
-Preparing Budget Plan for my target each year (Updated Monthly) .
-Preparing presentations & Proposals for our prospect customers to show them why they need to choose Diversey.
-Prepare Seminars for our Key Customers to provide them knowledge, Training or just to get more deep relations with customers.
-Planning my marketing strategy when launching or proposing new products to our customers by using the 4 Ps (Product, Promotion, place & Price).
-Arranging Demos or trials for our Products to show the customer practically our products efficiency .
-Main customers : Hilton Hotel, InterContinental, Fairmont, Raffles, Park Hyatt, Swiss, Pullman zamzam, Movenpick hotel .
-Achieving marketing and sales operational objectives by promoting major brands .
-Able to identify marketing opportunities by identifying customer requirements; defining market, competitor's share, and competitor's strengths and weaknesses.
-Meeting marketing and sales financial objectives by forecasting requirements; preparing Material Requirement Planning, Training for the customer .
- Develops relationship with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
- Reporting directly territory sales manager and providing weekly and monthly
Working at sales department as sales Executive
• Interacting with functions and activities of Sales Department, including Sales Managers, Sales Executives, advertising personnel .
• Develops and implements strategic marketing plans and sales plans and forecasts to achieve objectives
• Monitors competitor products, sales and marketing activities
• Develops and manages sales/marketing operating budgets.
• Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.
• Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions.
• Coordinating functions and activities with other departments as it relates to the sales function (i.e. Food and Beverage Manager, Front Office Manager, Financial Controller, Executive Housekeeper, Chief Engineer).
• Developing and implementing formal training plans for sales department personnel, and assisting with sales training of other departments in the hotel.
• Conducting daily reviews, including sales person activity reports of all sales personnel to ensure targets and sales objectives are being met.
• Producing the annual sales plan, sales budgets and forecasts, adhering to the policies and procedures outlined..
• Reviewing regularly the Public Relations activities of the Public Relations Manager to ensure high awareness of the hotel in the local and national media
I Worked as Agent at customer service department
1.Help the customer to get the information that they need
2.Answering the calls
3.Handling the customers and try to solve them issues
4.Transferring the calls to the employee in the council
deal directly with customers either by telephone
5.Electronically or face to face.
6.Respond promptly to customer inquiries
7.Handle and resolve customer complaints
8.Obtain and evaluate all relevant information to handle
9.Inquiries and complaints
10.Perform customer verifications
11.Process orders, forms, applications and requests
12.Direct requests and unresolved issues to the designated resource
Working as Sales Executive at Elbardy Trading for export vegetables and fruits .
1. Manage accounts i.e. customer, company & employee.
2. Prepare Monthly balance sheets.
3. Prepare monthly invoices, payment & receipt vouchers.
4. Maintain accounts receivable and accounts payable.
5. Prepare cash flow statements.
6. Make day to day accounting entries.
7. Prepare daily & monthly Bank Reconciliation.
8. Prepare revenue reports.
Faculty of Commerce at Tanta University is a governmental educational institution. Its aims through its scientific departments and special units to prepare graduate who is efficient enjoying competitive academic ability at the local and international levels regarding knowledge and skills in areas of business administration, economy, statistics, mathematics and insurance. Furthermore, the Faculty is keen on enhancement of scientific research to participate effectively in the movement of advancement and to offer services that help actively in community development and environment service.