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Abdul Basheer, Director Sales and Operations

Abdul Basheer

Director Sales and Operations·Freight Factor Cargo LLC

United Arab Emirates

Master's degree, Business Administration, Management and Operations

Work experience

Total years of experience: 24 years, 5 months

Director Sales and Operations

March 2021 - Present

Freight Factor Cargo LLC

Dubai, United Arab Emirates

March 2021 - Present

• Strategized and executed plan to expand customer base which resulted in 5-6% growth of monthly sales.
• Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
• Spearheaded communication with client to understand pain points. Improved customer retention 35%.
• Collaborated with IT team to create a proprietary intra-departmental communication platform. The platform eliminated over 80 meeting hours per week.
• Supervised staff from different departments and provided constructive feedback which led to higher productivity.
• Defined, effectuated and revised short- and long-term goals, objectives, policies, and operating procedures.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

CEO – Founder

September 2020 - Present

eBaqala FZE

Dubai, United Arab Emirates

September 2020 - Present

• Negotiated terms of business acquisitions to build business base, solidify market presence and diversify offerings.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Created organization's mission and vision statements for use by employees.
Company industry:
Internet & E-commerce
Job role:
Management

Web Application and Web development

March 2020 - September 2020

Freelance

Dubai, United Arab Emirates

March 2020 - September 2020

• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
• Built web apps using pre-made user interface frameworks such as Wordpress, Opencart and Dolibarr.
• Some of the projects are below:
o ac.ff-cargo.com
o ac.ebaqala.ae
o www.idesignads.ae
o www.saqralkhayaltec.com
o www.ebaqala.com
o www.aamkunhi.com
o www.idesigntec.com
o www.ameeralrayan.com
o www.ff-cargo.com
Company industry:
Software Development
Job role:
Information Technology

Director Operations and Administration

March 2019 - March 2020

Access Advertising LLC

United Arab Emirates

March 2019 - March 2020

• Directed overall operations and P&L management for 5, 500 sq. ft. manufacturing facility comprised of 35 employees.
• Established performance indicators, operating goals, realignment initiatives, productivity improvements, and cost reduction programs that consistently bettered product output, product quality and customer satisfaction.
• Applied the principles of Lean Manufacturing to turn AED 0.8 million annual loss in to a AED 1.2 million profit in just one year by harvesting hundreds of employee ideas.
• Construct and put into practice departmental policies, goals, objectives, and procedures, conferring with owner, organization officials, and staff members as necessary.
• Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and enhance efficiency.
Company industry:
Manufacturing
Job role:
Management

Director Operations and Administration

August 2013 - December 2018

Bravo Marketing (KING KOIL) WLL

Qatar

August 2013 - December 2018

• Formulated shop inn shop marketing plans to increase turnover by 15% that optimised business profit and growth.
• Initiate appropriate recommendations to streamline process of restructuring organisation and assigning specific goals to individuals, resulting in decreasing operational cost by 5 to 10%.
• Delivered strategic guidance and augmented process & procedure for production to eliminate dead stock to 0.
• Established and implemented software to ensure smooth workflow and calculation of weekly wages aimed at eventually minimising calculation time by 75%.
• Identified reasons of increasing dead stock with QRS 0.6 million, including lack of planning in production unit.
Company industry:
Corporate Management Office
Job role:
Management

General Manager

September 2001 - May 2013

Gulf Business Centre Management WLL

United Arab Emirates

September 2001 - May 2013

General Manager, April 2006 - May 2013
Manager Sales, Operations & Finance, November 2003 - April 2006
Accountant cum System Administrator, September 2001 - November 2003
• Produced highly accurate assessments to cover up company’s loss of Qrs. 2.8M in one year and 10 months’ time.
• Successfully received an award of “best performing centre” year on year for four years from 2009 to 2012.
• Exceeded level of customer service to increase and sustain relationships with 100% occupancy for seven years.
• Participated in the company progression through developing and customising software for company as per requirements that saved 80% of the allocated time.
• Organised and managed weekly feedback system to ensure maximum customer satisfaction and retention.
Company industry:
Other Business Support Services
Job role:
Management

Education

Meritus University

July 2010

July 2010

Master's degree, Business Administration, Management and Operations

Qatar

,

National Institute of Information Technology (NIIT)

October 2000

October 2000

Higher diploma, Software Development and Networking

India

GPA (percentage): 99%

GPA (percentage): 99%

C++, Java, Oracle, Visual C++, Sybase, C, Unix, UML, Microsoft Office, etc...

University Of Calicut

April 1998

April 1998

Bachelor's degree, Accounting and Commerce

India

,

Skills

Team Management
Expert
Team Management
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Team Building
Expert
Team Building
Expert
Manufacturing
Expert
Manufacturing
Expert
New Business Development
Expert
New Business Development
Expert
Foresight
Expert
Foresight
Expert
Operational leadership
Expert
Operational leadership
Expert
Sales & Marketing Initiatives
Expert
Sales & Marketing Initiatives
Expert
Policy Analysis
Expert
Policy Analysis
Expert
HTML
Beginner
HTML
Beginner
Organizational turnaround
Expert
Organizational turnaround
Expert
P&L Management / Improvement
Expert
P&L Management / Improvement
Expert
Budgeting / Cost Controls
Expert
Budgeting / Cost Controls
Expert
Reliability
Expert
Reliability
Expert
Strategic Planning & Growth
Expert
Strategic Planning & Growth
Expert
Workflow Optimization
Expert
Workflow Optimization
Expert
Supplier / Vendor Relationship
Expert
Supplier / Vendor Relationship
Expert
Inventory Management
Expert
Inventory Management
Expert
Performance Improvement
Expert
Performance Improvement
Expert
Coaching and mentoring
Expert
Coaching and mentoring
Expert
Policy development and optimization
Expert
Policy development and optimization
Expert
Teamwork
Expert
Teamwork
Expert
Customer Satisfaction & Retention
Expert
Customer Satisfaction & Retention
Expert
Acquisitions
Beginner
Acquisitions
Beginner
MySQL
Expert
MySQL
Expert
PHP
Expert
PHP
Expert
Team Management
Expert
Team Management
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Team Building
Expert
Team Building
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Arabic
Beginner
Hindi
Expert
Malayalam
Expert
Tamil
Intermediate
Telugu
Intermediate
Kannada
Intermediate

Training and Certifications

Certifications
Lean Six Sigma Green Belt
Jun 2014
Internal Auditor ISO 9001-2000
May 2006