Corporate Sales Manager
Genesis Institute
Total years of experience :15 years, 7 Months
• Marketing and promoting a portfolio of financial training products.
• Responding to tender documents, writing proposals, reports and supporting literature.
• Identifying and developing new business through networking and courtesy and follow-up calls.
• Cold-calling in order to create interest in products and services and generate new business leads and arrange meetings.
• Identifying opportunities for further sales and new areas for development through detailed market research.
• Preparing and delivering customer presentations and demonstrations of financial training and solutions.
• Developing effective sales plans utilizing sales methodology.
• Meeting sales targets set by management and contributing to team targets.
• Understanding clients' specific training needs and advice training solutions to meet those needs.
• Ensuring quality of service by developing a thorough and detailed understanding of financial training solutions.
• Demonstrates a true passion for customer service by proactively seeking ways to delight clients and going above and beyond.
• Networking with existing customers in order to maintain links and promote additional training's.
• Providing support to customers, offering clear advice and solutions wherever possible.
• Managing diary in order to organize and prioritize daily and weekly goals.
• Contributing to team or progress meetings to update and inform colleagues.
• Managing the school outreach recruitment team.
• Develop affiliations and maintain excellent relations with regional schools and institutions in UAE and abroad.
• Providing initial counseling to students and parents, and responds to queries from walk-ins, emails and/or phone calls and during outreach and recruitment activities.
• Representing the University during school visits, open days, building tours, recruitment workshops, fairs, events and prospective students counseling in different on and off campus settings.
• Undertaking the initial screening of applications and maintaining an accurate database and records of communication.
• Conducting market research and analyzing school statistics to advise policy and marketing strategies for schools. Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
• Create and develop content for SU newsletter for schools and other marketing material to promote SU at schools as well as delivering presentations at Schools, organize workshops and other related forums to raise brand awareness of SU.
• Developing personalized new products for schools, keeping in mind the competitors’ products and services.
• Compiling reports regarding student recruitment programs as requested and reports on school visits and open days.
• Helping in organizing outreach and recruitment activities and related logistics, such as students’ handbooks, presentations, room bookings and other related tasks.
• Providing support as required in developing the marketing plan for both on and off-campus recruitment events
• Maintaining office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions.
• Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Completing operational requirements by scheduling and assigning employees; following up on work results.
• Maintaining office staff by recruiting, selecting, orienting, and training employees.
• Maintaining office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Locating & proposing potential business deals by contacting potential partners; discovering and exploring opportunities.
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protecting organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
Working with key internal/external clients to ensure an efficient service to all applicants generated.
Project manager for dealing with day to day administrative and customer service functions of Cambridge Ruskin International College (partner Institute of ARU)
Representing ARU at recruitment events/open days in the UK & attend internal and external training events, to maintain and update knowledge on admissions policies and procedures and international qualifications.
Supervise and train temporary administrative staff or students on placement if required.
Monitor course applications, offers, acceptances and other responses in order to identify progress towards the achievement of student recruitment targets and prepare reports on applicant numbers and responses.
Monitoring the conversion rate and providing an analysis of application and acceptance trends.
Managing and processing applications, enquiries and other forms of correspondence from UK and non UK prospective students generated from ARU on-line application system, UCAS, Hobsons Service Centre, partner institutions and colleagues.
Evaluating a wide variety of international academic qualifications and make decisions on complex applications and merit scholarships within specified deadlines.
Make course offers and liaise with applicants & providing course alternatives when needed.
Providing guidance on courses and facilities, country-specific admissions requirements, course-specific entry criteria, tuition fees, scholarships and other issues relating to international students, as well as detailed information on the application process.
Ensuring international admissions processes are operated at all times within the legislative framework, the PIBS and within ARU regulatory requirements.
Administering the stages in the application to admission process.
Maintain accurate and up-to-date records using our standard IT systems (SITS).
• Provide leadership and development of Student Services to deliver an outstanding service
• To rota staff to ensure that an effective service is provided, including departmental presence to provide student information and to promote Student Services at College events
• Manage external agencies that work within Student Services that work within Student Services to fully integrate their service to provide a highly effective support service to students
• Ensure that a comprehensive and quality-monitored range of student services is provided for students
• Contribute to the strategic planning process of the Student Support service
• Continually develop excellent working relationships with internal agencies, external agencies and all stakeholders
• Work closely and effectively with other College departments to promote and deliver an excellent, high quality Student Support provision
• Provide leadership on policies and practices that direct and improve the Student Services service
• Contribute to the department’s performance review and business planning process
• To agree, plan and deliver student induction in collaboration with curriculum staff
• Provide support to College staff, in the understanding and implementation of Student Services policies and procedures
• Ensure that Student Services feature prominently in all promotional material and that the service is prominent in the awareness of parents, partner schools and other agencies
• Ensure an outstanding health & wellbeing service for students.
• Ensure that the college has a vibrant and robust learner voice strategy.
• Continually promote the profile of Student Services; this will include facilitation of marketing and delivery of an excellent customer service
• Contribute to the development of Student Services information on the College website
• Ensure that tracking, recording and reviewing systems are developed, maintained and monitored to enable consistent, accurate, readily available data of the Student Services provision
• Provide high quality management information and statistical data for both internal and external purposes, as required
Providing excellent customer service and ensuring operational excellence.
Bookings/reservations for customers, administrative tasks at the help desk.
Diary management for the driving specialists & recommending potential customers to the Sales Executives.
Assisting with the different corporate and social events scheduled.
Insuring teamwork and creating a professional working atmosphere.
Time management and insuring customer satisfaction.
Liaison with the corporate account manager based in USA to ensure sales target is met.
Online bidding for Government and Commercial quote requests for Government/Private clients of Los Angeles County & County and City of San Francisco.
Preparing quotations online and on SAP with DELL, HP, SONY etc. for IT equipment customized as per clients requests.
Evaluating price margins by means of market research to ensure maximum profitability.
Working with vendors such as Tech data & Ingram Micro through the E.D.I (Electronic Data Interchange) to check availability for stock.
Processing orders (worth millions of dollars) on S.A.P (ERP Module) for clients of Los Angeles County & County and City of San Francisco and ensure timely delivery.
Building a rapport with the existing clients as well as potential clients.
Running different reports on SAP for internal and external purposes.
Ensuring customer satisfaction by quality services & maintaining fantastic customer relations.
Preparing documents for internal and external use & Allocation of resources.
Dealing with direct/corporate customer queries over the phone as well as emails.
Sourcing new vendors in the USA as well Canada to generate product leads and negotiating on prices to get the best possible prices.
