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بشار حمد, Customer Experience Leader & Logistics Executive

بشار حمد

Customer Experience Leader & Logistics Executive·Sporter Platforms General Trading L.L.C

الأردن

بكالوريوس, Computer Software Engineering

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 11 أشهر

Customer Experience Leader & Logistics Executive

مارس 2024 - حتى الآن

Sporter Platforms General Trading L.L.C

عمان، الأردن

مارس 2024 - حتى الآن

A versatile and customer-focused professional responsible for leading customer experience initiatives while overseeing day-to-day courier control and logistics operations. Skilled in managing the full customer journey-from initial contact to final delivery-by ensuring smooth communication, timely resolutions, and high service standards.

Experienced in coordinating courier activities, assigning routes, tracking shipments, and resolving delivery exceptions to maintain operational accuracy and efficiency. Proficient in using logistics systems to monitor performance, analyze data, and implement improvements that enhance both service quality and delivery reliability.

Proactive in identifying customer needs, addressing escalations, and driving continuous improvement across teams. Adept at building strong relationships with customers, couriers, and internal departments to create a seamless, end-to-end service experience. Known for problem-solving, multitasking, and fostering a customer-centric culture while supporting the organization’s operational goals.

مجال الشركة:
السلع الرياضية
الدور الوظيفي:
النقل والخدمات اللوجستية

Reservation and Ticketing Agent - Customer Service Representative

أغسطس 2022 - مارس 2024

SAUDI AIRLINES - Extensya Company

عمان، الأردن

أغسطس 2022 - مارس 2024

A dedicated Reservation & Ticketing Agent responsible for assisting customers with travel bookings, ticket issuance, itinerary changes, and general service inquiries. Skilled in providing accurate information on flight schedules, fares, availability, promotions, and travel policies. Handles reservation requests through phone, email, and online systems while ensuring a smooth and efficient booking experience.

Experienced in using reservation and ticketing systems (Amadeus) to create, modify, and cancel bookings; issue tickets; process refunds; and resolve ticketing discrepancies. Provides proactive support by addressing customer needs, managing special service requests, and ensuring compliance with company and industry standards.

Delivers high-quality customer service by responding to inquiries promptly, resolving concerns professionally, and maintaining a positive, customer-focused approach. Works closely with operations, sales, and airport teams to ensure accurate travel documentation and a seamless end-to-end customer journey.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Philadelphia University

فبراير 2022

فبراير 2022

بكالوريوس، Computer Software Engineering

الأردن

المعدل التراكمي (نسبة مئوية): 71%

المعدل التراكمي (نسبة مئوية): 71%

A motivated Software Engineer with a solid academic foundation in computer science and software development, supported by a bachelor’s degree focused on programming, system design, and problem-solving. Skilled in analyzing requirements, developing scalable applications, and writing clean, efficient, and maintainable code. Knowledgeable in software engineering principles, algorithms, data structures, databases, and modern development frameworks.

Skills

Analysis
Expert
Analysis
Expert
Problem Solving
Expert
Problem Solving
Expert
Fast Learning
Expert
Fast Learning
Expert
Self Confidence
Expert
Self Confidence
Expert
Microsoft word
Expert
Microsoft word
Expert
Customer satisfaction
Expert
Customer satisfaction
Expert
Work under pressure
Expert
Work under pressure
Expert
Computer skills
Expert
Computer skills
Expert
Multi tasking
Expert
Multi tasking
Expert
Communication skills
Expert
Communication skills
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY RECONCILIATION
Intermediate
INVENTORY RECONCILIATION
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS LIFECYCLE
Intermediate
PROCESS LIFECYCLE
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
Logistics
Beginner
Logistics
Beginner
Logistics Management
Beginner
Logistics Management
Beginner
Administration
Beginner
Administration
Beginner
Customer Care
Expert
Customer Care
Expert
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE IMPROVEMENT
Intermediate
PERFORMANCE IMPROVEMENT
Intermediate

اللغات

الانجليزية

متمرّس

العربية

متمرّس

التدريب و الشهادات

الشهادات
Software Quality Assurance
Princess Sumaya University
Nov 2024
عرض الشهادات

التدريب
التدريب والتطوير
شركة عرموش للاستثمارات السياحية
Jul 2017

الهوايات والاهتمامات

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