Bashar Hamad

A versatile and customer-focused professional responsible for leading customer experience initiatives while overseeing day-to-day courier control and logistics operations. Skilled in managing the full customer journey-from initial contact to final delivery-by ensuring smooth communication, timely resolutions, and high service standards.

Experienced in coordinating courier activities, assigning routes, tracking shipments, and resolving delivery exceptions to maintain operational accuracy and efficiency. Proficient in using logistics systems to monitor performance, analyze data, and implement improvements that enhance both service quality and delivery reliability.

Proactive in identifying customer needs, addressing escalations, and driving continuous improvement across teams. Adept at building strong relationships with customers, couriers, and internal departments to create a seamless, end-to-end service experience. Known for problem-solving, multitasking, and fostering a customer-centric culture while supporting the organization’s operational goals.

A dedicated Reservation & Ticketing Agent responsible for assisting customers with travel bookings, ticket issuance, itinerary changes, and general service inquiries. Skilled in providing accurate information on flight schedules, fares, availability, promotions, and travel policies. Handles reservation requests through phone, email, and online systems while ensuring a smooth and efficient booking experience.

Experienced in using reservation and ticketing systems (Amadeus) to create, modify, and cancel bookings; issue tickets; process refunds; and resolve ticketing discrepancies. Provides proactive support by addressing customer needs, managing special service requests, and ensuring compliance with company and industry standards.

Delivers high-quality customer service by responding to inquiries promptly, resolving concerns professionally, and maintaining a positive, customer-focused approach. Works closely with operations, sales, and airport teams to ensure accurate travel documentation and a seamless end-to-end customer journey.