Operation manager
Exceed industries
Total years of experience :23 years, 0 Months
Working as operation manager next to CEO & report to the group CEO.
Implementing budget, business plan, strategy os sales and production.
Reviews market analyses to determine customer needs, price schedules.
Manage and oversee the sales & marketing activities of structural/ mechanical fabrication products lines to heavy industries and commercial sectors in UAE and other international markets.
Develop sales plans and budgets.
Responsible for developing sales & marketing strategies, assign works to sales engineers and monitor the implementation of the plans ensuring the achievement of company objectives and sales target.
Securing new clients and managing existing clients to maximize sales capacity
Understanding the client requirements and proposing suitable solutions/ products
Provide guidance and training to the sales team to improve their job performance in terms of prospecting and customer follow-up, sales presentation and closing, time management and product knowledge.
Set individual and team expectations and ensure maximum engagement, commitment and motivation.
Submit periodical reports to the management
Account Manager (Service & VIP): Dec 2010 - July 2011
The Blue Zone-Internet Service Provider
Highlights:
Present and sell company products and services to current and potential clients
Prepare action plans and schedules to identify specific targets and project the number of contacts to be made
Follow up on new leads and referrals resulting from field activity
Obtain new resellers managing their needs controlling their selling procedure and collection
Manage account services through quality checks and other flow-up
Identify and resolve clients concerns.
Prepare a variety of status reports, including activity, closing, follow-up, and adherence to goals.
Senior Account Manager (Service & VIP Team): Jan 2006 - Dec 2010
Xpress Telecommunications (Iden Technology)
Highlights:
Achieve trusted telecom advisor status with strategic/VIP customers
Promote, monitor and ensure effective use of Xpress’s products and services
Prevent all contract terminations and propose new contracts to preserve existing customers and up-sell existing accounts
Conduct end-user customer visits and presentations in order to cement relationships with existing customers
Hunt for new accounts to expand Xpress’s customer network.
Maintain & grow the existing accounts by providing customers with all of the required services Xpress offers.
Contact and visit our customers, and present to them our services & products.
Following up with the customers regarding the pending cases such as Bills explanations, reversals, changing tariffs, adding extra services, etc.
Team up with the Customer Operation department to ensure first class service for our customers
Coordinate with the Handset repair team to ensure customer satisfaction.
Fill out the required paper-work
Collecting, asses, follows up loans after granting
Make field visits to concerned projects
Doing comprehensive study for the projects
Evaluate the economical visibility study
Evaluate the financial study and recommend the approval or disapproval of the projects
Highlighted
Handling the sales operation in the north region related to big and important accounts.
Follow up collecting.
Insuring my accounts satisfaction by scheduled visits and follow up connected to time frame plans.
Reporting in weekly and monthly basis to the Regional Sales Manager
