Airport Sevice Manager
Qatar Airways
Total years of experience :25 years, 5 Months
-Accountable for all passengers handling activities at the Airport, responsible for the on time performance of all Qatar Airways flights.
Ensure Qatar Airways flights are handled as per the stipulated policies documented in the traffic manual and represent Qatar Airways and project the correct image at all times.
Develop & implement an airport communication plan to include a meeting schedule and an agreed report list that covers station monthly report, monthly staff meetings .
accountable to
ensure that all Qatar Airways staff are trained on mandatory and recommended GS
courses.
Responsible for Airport Operations and commercial.
• Responsible for sales, costs and profitability targets.
• Commercial follow up of key accounts.
• Supervision and leadership of Sales and Marketing, Direct Sales and Travel Trades.
• Support, Finance Airline Operations and Airport handling.
• Act as Airport Manager and country manager.
• Obtaining Slot approval.
• Revisit and reassess the market needs on regular bases and update Sales strategy accordingly.
• Set incentive scheme for travel agents.
• Expand the Market Segmentations.
• Use analytical tools (analytical reports) to analyze collected data and to come up with informative and effective decisions.
• Capture all activities and interactions with the customers.
• Provide a consistent service to increase customer satisfaction and loyalty.
• Achieved revenue target.
• Cost reduction.
• Monitor all GSA activity and local sales.
• Managing Airport and sales staff effectively to Create streamlined customer service
processes.
customer service
customer service
customer service