Store Manager
Alshaya International
Total years of experience :13 years, 7 Months
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and maintaining inventories
Reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
Market merchandise by studying advertising, sales promotion and display plans
Secure merchandise by implementing security systems and measures
Protect employees and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with legal requirements
Determine marketing strategy changes by reviewing operating and departmental sales records
Maintain professional and technical knowledge by attending educational workshops
Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
Utilize cross-training methods to maintain productivity when employees are absent
Responsible for marketing displays for the sales floor and store windows
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze sales figures and forecast future sales
Analyze and interpret trends to facilitate planning
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or development
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Organize special promotions, displays and events
Update colleagues on business performance, new initiatives and other pertinent issues
Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
Maintain awareness of market trends in the retail industry, understanding for the coming customer initiatives and monitoring what local competitors are doing
Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Support Area managers with needed report
Support Auditors to complete auditing process
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and maintaining inventories
Reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
Market merchandise by studying advertising, sales promotion and display plans
Secure merchandise by implementing security systems and measures
Protect employees and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with legal requirements
Determine marketing strategy changes by reviewing operating and departmental sales records
Maintain professional and technical knowledge by attending educational workshops
Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
Utilize cross-training methods to maintain productivity when employees are absent
Responsible for marketing displays for the sales floor and store windows
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze sales figures and forecast future sales
Analyze and interpret trends to facilitate planning
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or development
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Organize special promotions, displays and events
Update colleagues on business performance, new initiatives and other pertinent issues
Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
Maintain awareness of market trends in the retail industry, understanding for the coming customer initiatives and monitoring what local competitors are doing
Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Support Area managers with needed report
Support Auditors to complete auditing process
-خدمة كبار العملاء في الاستثمار في الصناديق العقارية
- إستقبال جميع الإستعلامات من العملاء وسرعة الإستجابة لها
- كتابة تقرير يومى لبيان ما تم إنجازه من أعمال
1 - الاشراف علي 10 ممثلات خدمة العملاء
2-القيام باجراء المقابلات الشخصية للموظفات الجدد والانتقاء والاختيار ورفع التوصيات لادارة الموارد البشرية
3توزيع المهام بين الموظفات بتحديد الاهداف اليومية والاسبوعية
4-تدريب وتوجيه الموظفات لضمان جودة الاداء
5-رفع تقارير الحضور والانصراف للموظفات الى ادارة الموارد البشرية لاجراءات صرف الرواتب
6-رفع الروح المعنوية لفريق التسويق بالاجتماع مع اعضاء الفريق والمناقشة
7-بخصوص الاهداف وكيفية تحقيقها
8 القيام بعمل المقابلات الشخصية
9- القيام بمهام التوظيف
10-فرز السير الذاتية
11- البحث عن السير الذاتية عن طريق موقع بيت.كوم
12-عمل الاعلانات الوظيفية عن طريق موقع بيت.كوم
ادارة 16 مستشارة مبيعات
2-تجهيز التقارير اليومية والشهرية الخاصة بالمبيعات
3-ادارة حملات المبيعات والتحقق من اداء المستشارات واجتياز الهدف الخاص بالمبيعات
4- مسؤولة عن البحث عن السير الذاتية في موقع بيت.كوم
5-مسؤولة عن عمل الاعلانات الخاصة بالتوظيف عن طريق موقع بيت.كوم
6-مسؤولة عن المقابلات الشخصية
7-التواصل الفعال مع المديرة الاقليمية وتقديم النصح والتوصيات بخصوص الترقيات والمستشارات اللواتي بحاجة الى تدريب
8-تقليص حجم الخسائر في الشركة
9-التواصل الفعال مع اعضاء الفريق لتحقيق الهدف بعد المناقشة
10-مساعدة فريق المبيعات في تحقيق الرؤية والرسالة والهدف للشركة
11-تكوين وتشكيل الفريق والتدريب والتوجيه والتوظيف اذا مالزم ذلك
1-Handeling all type of Calls perfectly
2-Execute the share trading deals for VIP customers.
3-Opening shares portfolios for VIP customers.
4-Processing the certificates deposit of the shares in the system.
5- Meet/exceed targets set by the Head of Brokerage
6-Being the best ranked broker at ANB Inv for more than 20 times
7-Turning Customer service into sales
8-Master in operating Tadawul System
9- Replying to email queries.
10-Negotiate with the difficult Customers to make the deal
11-Bring VIP Customers to the bank which increase the benefit of the bank more than any other broker
12-Anticipate with Marketing team to support in the opening of the new stocks in the Saudi Market
-Controlling Inbound/Outbound calls Marketing Credit cards Product to different customers
-Negotiating with Customers
-Handling difficult customers
-Using email in communication
During working in this level, i had developed several skills and i turn customer service into sales as i had achieved my target several times
i had earned strong communication skills which had helped me to be promoted to Local share section where i encountered several challenges and i was able to handle it in a professional manner with adaption and talent
Degree in Pre-education | University Bachelors | KSU (Saudi Arabia) | 2002 - 2006