ATM Channel- Senior Manager (Head of ATM & ITM operations
Gulf Bank
Total years of experience :24 years, 10 Months
- Expand ATM network to 300+ to cover all Kuwait
- Improve Up-Time to 97%
- Expedite service calls to minimize Down-Time
- Set-up financial system and reporting parameters
- Cost and break-even analysis
- Achieved target sales and market presence
- Prepared documentation requirements for MasterCard Certification
- Prepared documentation requirements for Internal Audit
- Windows 10 Upgrade
- Managed new Note/Currency project
- Monthly reconciliations from Knet
- Daily monitoring of Prognosis
- Conducted BIOS on all Offsite ATMs
- Swap ATMs to reduce errors and claims
- CCTV viewing weekly to resolve claims
- Site preparation and survey for ATM deployment
- Feasibility studies for new locations and expansion
- Cash utilization optimizations and timely replenishment
- Documented disaster recovery processes
- Documented Business Continuity Plan (BCP)
- Management Interactive Teller Machines (ITM) deployment project
- Manage all Change Requests for CBG
- Develop new efficient processes
- Ensure effective testing performance
- Liaise with Business Owner to reflect needs on CRs
- Analysis of CR projects to avoid redundancy
- Prioritization of CRs and queing according to criticality
- Manage branch process innovation
- Data Quality project to ensure KYC compliance
- Merge all CIFs
- User Acceptance Testing
- Re-engineer key processes to improve service delivery
- Redesign standing orders
- Introduce efficient Card Delivery system
- Reduce Card Delivery cycle from 4 days to 1 day
- Manage Data Quality Dashboard
- Automate Bank Certificate issuance for customers
- Reassess user access to allow Global View of transactions
- Monitor daily operations
- Ensure free flow processes and executions of daily tasks
- Enforce access rights, authorizations and verification levels
- End of day reconciliation for all staff
- Verify all ATM Journal Entries to eliminate any differences
- Resolve any ATM related customer claims
- Account opening verifications and KYC
- Delegate tasks to tellers
- Verify and approve all telexes
- Manage branch cash limits and handling
- Optimize customer service levels
- Approve dormant and unclaimed account processes
- Manage all aspects of the brand supply chain both tangible and intangible
- Analyze the brand current strategy and identify weaknesses
- Ensure proper levels of stocks on hand
- Manage inventory to avoid shortages
- Daily sales recording
- End of day reporting
- Reconciliation of shrinkage reports
- Product merchandising and rotation
- Staff training and induction
- Quarterly inventory and audit
- Increase sales through up-selling and cross-selling
- Manage all aspects of the brand supply chain both tangible and intanbible
- Analyze the brand current strategy and identify weaknesses
- Ensure proper levels of stocks on hand
- Manage inventory to avoid shortages
- Daily sales recording
- End of day reporting
- Reconciliation of shrinkage reports
- Product merchandising and rotation
- Staff training and induction
- Quarterly inventory and audit
- Increase sales through upselling and cross-selling
A Bachelor in Business Administration