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Bashar Alzahrani, Service Desk Analyst

Bashar Alzahrani

Service Desk Analyst·Aramco Digital),

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 1 years, 0 months

Service Desk Analyst

December 2025 - Present

Aramco Digital),

Khobar, Saudi Arabia

December 2025 - Present

• Maintained 95%+ SLA compliance for high-priority incidents in enterprise industrial environments.
• Performed multi-dimensional incident triage across technical and operational domains.
• Collaborated with 5+ cross-functional teams to resolve incidents and maintain service continuity.
• Developed a ServiceNow dashboard tracking incident volume, SLA performance, and resolution time, improving reporting efficiency by 50%.
• Improved decision-making through data visualization, severity tracking, and SLA monitoring.
Company industry:
IT Services

Advanced Electronic Systems

January 2025 - May 2025

COOP,

Dammam, Saudi Arabia

January 2025 - May 2025

• Supported IT operations by maintaining systems, monitoring networks, and resolving hardware/software issues.
• Diagnosed and resolved user-reported technical issues, improving system reliability and overall user satisfaction.
• Automated routine IT tasks using scripting, reducing manual workload by 20-30%.
• Assisted in managing IT infrastructure, including system updates, configurations, and performance monitoring across systems.
Company industry:
Retail & Wholesale

Education

Imam Mohammad Ibn Saud Islamic University

May 2025

May 2025

Bachelor's degree, Computer Science

Saudi Arabia

GPA (point): 3.54 out of 5

GPA (point): 3.54 out of 5

During my Computer Science studies, I worked on several projects focused on software development and cybersecurity. My graduation project was an AI-based fraud detection system designed to identify phishing and fraudulent messages in SMS and email communications. The system analyzes message content and detects suspicious patterns using machine learning techniques. I also developed strong knowledge in networking, programming, and information security concepts. Additionally, I gained experience in problem-solving, teamwork, and communication through academic projects and activities.
View attachment

Skills

COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
MACHINE LEARNING
Intermediate
MACHINE LEARNING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INTEGRATION PLATFORMS
Intermediate
INTEGRATION PLATFORMS
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
NETWORK ENGINEERING
Intermediate
NETWORK ENGINEERING
Intermediate

Social profiles

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Introduction to Cybersecurity
Cisco
Apr 2025
Show credentials
Developing Generative AI Solutions
Ethical Hacker
IBM
Apr 2026
Show credentials
AI ERA Global Artificial Intelligence Program
Micro-Certification - Welcome to ServiceNow
Cyber Ops Associate
Cybersecurity Professional
Fundamentals of Artificial Intelligence
Intro to Splunk
Introduction to Cybersecurity
Artificial Intelligence Concepts & advanced Applications
Governance, Risk, Compliance, and Data Privacy
Unleashing the Power of AI Agents
Build Your First Chatbot
Exploring Artificial Intelligence
Supercharge Your Data Analytics with Generative AI
Use Generative AI for Software Development
IBM
Apr 2026
Show credentials

Hobbies and interests

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