Customer Service Representative
Mobily
Total years of experience :5 years, 10 Months
Roles and Responsibilities:
• Interacting with customers through various channels to address inquiries, complaints, and provide assistance promptly.
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Resolving product or service problems by clarifying customer complaints, determining causes, and providing appropriate solutions.
• Having in-depth knowledge of telecom products and services to effectively answer customer questions and provide accurate information.
• Communicating product features, functionalities, and promotions to customers clearly and effectively.
• Providing accurate, valid, and complete information to customers using the right methods and tools.
• Keeping detailed records of customer interactions, transactions, comments, and complaints.
• Gathering customer feedback and sharing insights with relevant teams to improve products and services.
Roles and Responsibilities:
• Responsible for counting and recording sales on the computer, ensuring accurate sales tracking and reporting.
• Responsible for monitoring inventory levels, ordering supplies, and managing stock to ensure smooth operations and minimize waste.
• Interact with customers, addressing inquiries and complaints, and ensuring a positive customer experience.
Roles and Responsibilities:
• Greeting visitors, answering phone calls, and directing inquiries to the appropriate personnel.
• Managing the reception area, ensuring it is clean, organized, and welcoming to guests.
• Handling incoming and outgoing mail, packages, and deliveries.
• Providing administrative support such as data entry, filing, and maintaining office records.
• Assisting with basic office tasks like photocopying, scanning, and faxing documents.
Roles and Responsibilities:
• Installing, configuring, and maintaining computer systems, including servers, workstations, and networks.
• Ensuring system stability, security, and performance by implementing best practices and monitoring system health.
• Providing technical support to end-users, troubleshooting hardware and software issues, and resolving them in a timely manner.
• Participating in IT projects, including system upgrades, migrations, and implementations.
Roles and Responsibilities:
• Promoting Zain SIM cards and services to potential customers through various channels such as face-to-face interactions, phone calls, and online platforms.
• Meeting or exceeding sales targets by actively engaging with customers and identifying their needs.
• Providing product demonstrations and explaining the features and benefits of Zain SIM cards to customers.
Obtained Bachelor Degree in Computer Engineering