Responsible for digital media and marketing
KSrelief
Total years of experience :10 years, 1 Months
Understanding and analysis client's needs
Work with sales team to identify new opportunities and growth
Handling development of products and services Create new ideas of cross selling of company products to online clients
Handling online cases: problems and services Support the online clients and handling their cases
Monitoring and following online sales productions
Helping to create new solutions of online sales portal
• Gather insights to client needs
• Discuss product ideas and evaluate risks associated with them
• Coordinate the resolution of open issues with other departments
• Report on KPIs, exceptions and future expectations
• Identify cross-selling opportunities and develop plans
• Report on progress or performance and escalate issues or approval requests
• Plan promotions, products, pricing, and presentations for direct clients
• Obtains client information by answering telephone calls; verifying information.
• and respond to emails
• handle customer inquiries both telephonically and by email
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
For those wishing to start, or further develop, careers in marketing. It explores the principles, theoretical concepts and practice of marketing within the context of business and management and focus on developing academic and applied skills in Marketing including advertising, brand management and loyalty, customer service, public relations and market research. also develop knowledge and skills across a broader range of business and management subjects, including organisations, their management and the changing external environment An important objective is to provide relevant analytical training in the latest strategic, managerial and industrial developments in Marketing both the public and private sectors. and looking at marketing at local, national and global levels developing skills in strategic analysis, problem-solving and decision making.
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