Basheer Kalamthodiyil

• Responded to customer inquiries and provided technical assistance over the phone and in person.
• Offered assistance in implementing and developing training programs.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Tested new software and hardware before deployment.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Configured and tested new software and hardware.
• Installed, configured, and maintained computer systems and network connections.
• Configured hardware and granted system permissions to new employees.
• Installed and configured operating systems and applications.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.
• Translated complex technical issues into digestible language for non-technical users.
• Configured hardware, devices, and software to set up workstations for employees.
• Resolved issues and escalated problems with knowledgeable support and quality service.

• Provided desktop support to over 500 users in a large corporate environment.
• Developed and maintained documentation for software and hardware systems.
• Troubleshoot hardware and software issues on a variety of operating systems.
• Installed, configured, and maintained computer systems and networks.
• Assisted in the roll-out of new technologies, ensuring user understanding and adoption.
• Resolved user account, printing, and network connectivity issues.
• Supported users in utilizing Microsoft Office Suite applications.
• Monitored network performance, making adjustments as needed

• Experienced in implementing, configuring, and troubleshooting a variety of hardware and software systems.
• Installed, maintained, and monitored network security systems to ensure business continuity.
• Provided 24/7 technical support for all computer systems and networks.
• Performed system patches and upgrades promptly.
• Monitored system performance and proactively identified and resolved issues.
• Created and maintained system documentation and user manuals.
• Administered user accounts, file systems, and system access.
• Led system administration for a large enterprise organization.

• Basic configuration of access lists and firewalls.
• Configuration of routing and switching equipment.
• Establishing networking environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards.
• Providing remote desktop support.
• Checking computer systems in all areas of their operations and decision-making processes.
• Ensure the correct running and maintenance of the IT systems.
• Installed operating systems and set up network printers and plotters.
• Monitor and maintain the computer systems and networks of an organization.
• Trained IT Staff.

• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Configured and installed computer systems for other sub-organizations.
• Patched software and installed new versions to eliminate security problems and protect data.
• Performed encryption, firewalls and patch management to implement and maintain system security.
• Monitored systems in operation and quickly troubleshot errors.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.