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بشير Kalamthodiyil, Senior system Administrator

بشير Kalamthodiyil

Senior system Administrator·ZEBU ANIMATION STUDIO PVT LTD

قطر

بكالوريوس, Designing

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 3 أشهر

Senior system Administrator

مايو 2022 - حتى الآن

ZEBU ANIMATION STUDIO PVT LTD

بنغالورو، الهند

مايو 2022 - حتى الآن

• Responded to customer inquiries and provided technical assistance over the phone and in person.
• Offered assistance in implementing and developing training programs.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Tested new software and hardware before deployment.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Configured and tested new software and hardware.
• Installed, configured, and maintained computer systems and network connections.
• Configured hardware and granted system permissions to new employees.
• Installed and configured operating systems and applications.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.
• Translated complex technical issues into digestible language for non-technical users.
• Configured hardware, devices, and software to set up workstations for employees.
• Resolved issues and escalated problems with knowledgeable support and quality service.

مجال الشركة:
الإنتاج الإعلامي
الدور الوظيفي:
تكنولوجيا المعلومات

SENIOR TECHNICAL ANALYST

أكتوبر 2021 - مارس 2022

PRIME INFO SOLUTION PVT LTD

بنغالورو، الهند

أكتوبر 2021 - مارس 2022

• Provided desktop support to over 500 users in a large corporate environment.
• Developed and maintained documentation for software and hardware systems.
• Troubleshoot hardware and software issues on a variety of operating systems.
• Installed, configured, and maintained computer systems and networks.
• Assisted in the roll-out of new technologies, ensuring user understanding and adoption.
• Resolved user account, printing, and network connectivity issues.
• Supported users in utilizing Microsoft Office Suite applications.
• Monitored network performance, making adjustments as needed

مجال الشركة:
الصيانة التقنية
الدور الوظيفي:
تكنولوجيا المعلومات

Senior System Administrator

ديسمبر 2020 - أغسطس 2021

LAHA CONGLOMERATE PVT LTD

بنغالورو، الهند

ديسمبر 2020 - أغسطس 2021

• Experienced in implementing, configuring, and troubleshooting a variety of hardware and software systems.
• Installed, maintained, and monitored network security systems to ensure business continuity.
• Provided 24/7 technical support for all computer systems and networks.
• Performed system patches and upgrades promptly.
• Monitored system performance and proactively identified and resolved issues.
• Created and maintained system documentation and user manuals.
• Administered user accounts, file systems, and system access.
• Led system administration for a large enterprise organization.

مجال الشركة:
البنوك
الدور الوظيفي:
إدارية

SENIOR TECHNICAL ASSOCIATE

يناير 2019 - نوفمبر 2020

PATHFINDER GLOBAL ORGANISATION PVT LTD | NOV

بنغالورو، الهند

يناير 2019 - نوفمبر 2020

• Basic configuration of access lists and firewalls.
• Configuration of routing and switching equipment.
• Establishing networking environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards.
• Providing remote desktop support.
• Checking computer systems in all areas of their operations and decision-making processes.
• Ensure the correct running and maintenance of the IT systems.
• Installed operating systems and set up network printers and plotters.
• Monitor and maintain the computer systems and networks of an organization.
• Trained IT Staff.

مجال الشركة:
الاستشارات الإدارية
الدور الوظيفي:
تكنولوجيا المعلومات

DESKTOP SUPPORT ENGINEER

يناير 2018 - سبتمبر 2019

SMART BOX PVT LTD

بنغالورو، الهند

يناير 2018 - سبتمبر 2019

• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Configured and installed computer systems for other sub-organizations.
• Patched software and installed new versions to eliminate security problems and protect data.
• Performed encryption, firewalls and patch management to implement and maintain system security.
• Monitored systems in operation and quickly troubleshot errors.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.

مجال الشركة:
الإنتاج الإعلامي
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

ICAT media and design colleague

أبريل 2021

أبريل 2021

بكالوريوس، Designing

الهند

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

-Deep study of interior and exterior in 3D era. -Creating and developing of applications and Games.(In All Platform)
عرض المرفق

ICAT MEDIA AND DESIGN COLLEGE

أبريل 2021

أبريل 2021

بكالوريوس، Game design and development

الهند

ICS institute india

مارس 2021

مارس 2021

دبلوم، Networking

الهند

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

Deep study of Cisco devices in Routing and Switching.
عرض المرفق

Taxila education india

ديسمبر 2014

ديسمبر 2014

دبلوم، Arts And Design

الهند

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

study of animation and design software in deep(softwares like photoshop, Indesign, illustrator , premier pro, etc..)
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Skills

IT
Expert
IT
Expert
Active Directory
Expert
Active Directory
Expert
Windows Server
Expert
Windows Server
Expert
System Administration
Expert
System Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
EMAIL
Expert
EMAIL
Expert
NETWORKING
Expert
NETWORKING
Expert
SYSTEM ADMINISTRATION
Expert
SYSTEM ADMINISTRATION
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
EDITING
Expert
EDITING
Expert
FIREWALLS
Expert
FIREWALLS
Expert
GAME DESIGN
Expert
GAME DESIGN
Expert
GRAPHIC DESIGN
Expert
GRAPHIC DESIGN
Expert
IMAGE EDITING
Expert
IMAGE EDITING
Expert
VMware Deploy
Intermediate
VMware Deploy
Intermediate
ASSET MANAGEMENT
Intermediate
ASSET MANAGEMENT
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
ELECTRICAL SYSTEMS
Intermediate
ELECTRICAL SYSTEMS
Intermediate
IT ASSET MANAGEMENT
Intermediate
IT ASSET MANAGEMENT
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

اللغات

الانجليزية

متمرّس

الملايام

اللغة الأم

الهندية

متوسط

التدريب و الشهادات

الشهادات
ITIL Process Knowledge
CCNA 201-301 (Cisco Certified Network Associate)
CCNA 201-301 Certification

التدريب
CCNA 200-301
ICS institute India
Jan 2021
عرض الشهادات