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تم إلغاء حظر المستخدم بنجاح
Mari Grace Corruz, Technical Operations Engineer - L2

Mari Grace Corruz

Technical Operations Engineer - L2·Kroll Global Solutions, Inc.

قطر

بكالوريوس, Electronics Engineering

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 4 أشهر

Technical Operations Engineer - L2

يونيو 2023 - أبريل 2026

Kroll Global Solutions, Inc.

Makati City، الفلبين هجين

يونيو 2023 - أبريل 2026

Monitoring in Google Cloud Platform (GCP), New Relic, and Amazon Web Services (AWS).
Maintaining high system availability to ensure optimal performance and uptime.
Triaging and troubleshooting issues.
Analyzing logs, fault finding, and querying data using New Relic.
Fixing faults and resolving issues within SLA.
Remotely connecting to servers via SSH and remote desktops for troubleshooting and
break/fix.
Involved in ongoing critical incidents, conducting RCA, and documenting post-mortems.
Collaborating with different teams i.e. Dev Engineering, Problem Management.
Working side by side with Site Reliability Engineers.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Technical Operations Engineer – L2

يونيو 2023 - أبريل 2026

Kroll Inc.

Makati City، الفلبين هجين

يونيو 2023 - أبريل 2026

• Monitored cloud infrastructure and applications across Google Cloud Platform (GCP),
Amazon Web Services (AWS), and New Relic to ensure system availability and performance.
• Maintained high system uptime by proactively identifying and resolving performance and
service issues.
• Triaged, investigated, and resolved technical incidents within defined SLA timelines.
• Performed log analysis, fault isolation, and data queries using New Relic for root cause
identification.
• Resolved system faults and production issues through effective troubleshooting and break/fix
support.
• Connected remotely to servers via SSH and remote desktop tools to perform system
diagnostics and remediation.
• Participated in major incident management, including RCA (Root Cause Analysis) and post
incident documentation.
• Collaborated with DevOps, Development, Problem Management, and Site Reliability
Engineering (SRE) teams to resolve complex issues.

مجال الشركة:
خدمات الاستشارات التجارية

UNIX System Administrator - L1

أكتوبر 2021 - نوفمبر 2022

DXC Technology

Makati City، الفلبين عن بُعد

أكتوبر 2021 - نوفمبر 2022

Troubleshooted and maintained 3000+ mixed server environment, including Linux, Solaris,
AIX, and HPUX.
Collaborated with other teams to ensure high system availability, analyze root cause of
issues, and provide needed assistance as an OS admin.
Communicated with clients to perform service requests, third-party vendors to raise
software and hardware problems
Handled multiple server reboot as part of regular maintenance; Applied break/fix to
inaccessible servers and conducted remediation.
Performed regular filesystem cleanups, health checks, and monitored system resources.

مجال الشركة:
خدمات تكنولوجيا المعلومات

UNIX System Administrator

أكتوبر 2021 - نوفمبر 2022

DXC Technology

Taguig، الفلبين عن بُعد

أكتوبر 2021 - نوفمبر 2022

• Troubleshot and maintained a mixed server environment of 3, 000+ systems including Linux,
Solaris, AIX, and HP-UX.
• Supported system availability by performing proactive monitoring, maintenance, and issue
resolution across enterprise servers.
• Performed root cause analysis (RCA) and collaborated with cross-functional teams to resolve
operating system and infrastructure issues.
• Managed service requests and coordinated with third-party vendors for software and
hardware issue resolution.
• Executed scheduled server reboots and maintenance activities as part of operational support
procedures.
• Performed break/fix support for inaccessible or degraded servers, ensuring system recovery
and stability.
• Conducted regular filesystem cleanup, system health checks, and resource monitoring to
ensure optimal performance.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Intern

أبريل 2019 - مايو 2019

Chiyoda Philippines Corporation

Pasig City، الفلبين

أبريل 2019 - مايو 2019

Based at Instrument Engineering Center.
Involved in active projects. Examined and encoded piping and instrumentation diagrams
using AutoCAD and Microsoft Office.
Basic introduction to IT tools used, like Navisworks, Bluebeam, and Plant Design System.

مجال الشركة:
الاستشارات الهندسية العامة

Student Assistant

يناير 2018 - يناير 2019

Polytechnic University of the Philippines

Manila، الفلبين

يناير 2018 - يناير 2019

Assisted Electronics Engineering (ECE) students, ECE professors, and Laboratory Head.
Maintained the laboratory and equipment.
Troubleshooted, tested, and fixed ECE instruments.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي

Laboratory Student Assistant

يناير 2018 - يناير 2019

Polytechnic University of the Philippines

Manila، الفلبين

يناير 2018 - يناير 2019

• Assisted Electronics Engineering (ECE) students, faculty, and laboratory head in laboratory
activities and technical support.
• Maintained laboratory equipment and ensured proper functioning of electronic instruments.
• Performed troubleshooting, testing, and repair of ECE instruments to ensure operational
readiness.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي

التعليم

Polytechnic University of the Philippines

سبتمبر 2021

سبتمبر 2021

بكالوريوس، Electronics Engineering

الفلبين

Polytechnic University of the Philippines

سبتمبر 2021

سبتمبر 2021

بكالوريوس، Electronics Engineering (ECE)

الفلبين

MFI Polytechnic Institute

مايو 2018

مايو 2018

دبلوم، Practical Electronics

الفلبين

Skills

AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
AWS CERTIFIED SOLUTIONS ARCHITECT
Intermediate
AWS CERTIFIED SOLUTIONS ARCHITECT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
GOOD CLINICAL PRACTICES GCP
Intermediate
GOOD CLINICAL PRACTICES GCP
Intermediate
LINUX ADMINISTRATION
Intermediate
LINUX ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NEW RELIC SAAS
Intermediate
NEW RELIC SAAS
Intermediate
SECURE SHELL PROTOCOL SSH
Intermediate
SECURE SHELL PROTOCOL SSH
Intermediate
INCIDENT MANAGEMENT
Intermediate
INCIDENT MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
LINUX
Intermediate
LINUX
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
SYSTEM MONITORING
Intermediate
SYSTEM MONITORING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TIER 2 TECHNICAL SUPPORT
Intermediate
TIER 2 TECHNICAL SUPPORT
Intermediate

اللغات

الانجليزية

متمرّس

الفيلبينية

اللغة الأم

التدريب و الشهادات

الشهادات
Microsoft Certified: Azure Fundamentals
Google Cloud Associate Cloud Engineer
AWS Certified Solutions Architect – Associate
Google Cloud Professional Cloud Architect
AWS Solutions Architect
Short course in Practical Electronics.
Azure Fundamentals
Electronics Technician
Associate Cloud Engineer
AWS Certified Solutions Architect
Professional Cloud Architect