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تم إلغاء حظر المستخدم بنجاح
syed abdul Muneeb, Business Analyst – Enterprise Banking Applications

syed abdul Muneeb

Business Analyst – Enterprise Banking Applications·Wipro

قطر

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 6 سنوات, 6 أشهر

Business Analyst – Enterprise Banking Applications

يناير 2024 - حتى الآن

Wipro

حيدر اباد، الهند هجين

يناير 2024 - حتى الآن

• Gather business and functional requirements for digital banking and compliance-related initiatives, translating them into BRDs, FRDs, workflow
documentation, and user stories.
• Support enterprise banking application projects involving digital onboarding, FASTag services, grievance management, and API-driven banking
integrations.
• Coordinate with business stakeholders, infrastructure teams, QA teams, and vendors to ensure timely project execution and smooth production
deployment.
• Led API onboarding and integration activities for banking applications, improving transaction scalability and operational efficiency by 25%.
• Participate in SIT and UAT testing activities, validating business requirements, documenting defects, and ensuring successful user signoffs.
• Support compliance-focused workflows including Online Dispute Resolution (ODR) validation and regulatory process alignment.
• Work closely with infrastructure and security teams to implement firewall rules, routing changes, VPN configurations, and secure integration
frameworks.
• Ensure adherence to banking compliance standards, API security policies, RBI regulations, and enterprise data privacy controls.
• Support production releases and change management activities with zero critical production downtime.
• Improved issue turnaround time for FASTag dispute workflows by 30% through process optimization and stakeholder coordination.
• Collaborate with technical teams on integration architecture, API troubleshooting, and enterprise application enhancements.
• Act as a liaison between business users and technical teams to improve delivery efficiency and system adoption.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Systems Analyst & Application Support Engineer (L2/L3)

يناير 2021 - يناير 2023

Rootware Technologies

الرياض، المملكة العربية السعودية

يناير 2021 - يناير 2023

• Provided L2/L3 application support for enterprise financial and compliance-related systems in a high-availability production environment.
• Managed incident resolution, service requests, and problem management activities using ServiceNow and BMC Remedy, achieving 95%+ SLA
compliance.
• Performed deep root cause analysis (RCA), log investigations, and performance diagnostics, reducing recurring incidents by 20%.
• Supported enterprise payment integrations including MasterCard APIs, POS systems, and SADAD payment gateway platforms.
• Monitored enterprise applications using AppDynamics, proactively identifying and resolving performance bottlenecks before business impact.
• Coordinated with vendors, infrastructure teams, and business stakeholders for issue resolution, production support, and system enhancements.
• Managed server patching, SSL installations, backup validations, and application upgrades while maintaining 99.9% uptime.
• Supported AWS cloud infrastructure including EC2 monitoring, IAM configuration, and operational maintenance activities.
• Assisted in SIT/UAT support activities, environment preparation, deployment validation, and post-release monitoring.
• Delivered VDI, network, and connectivity troubleshooting support across enterprise users and remote environments.
• Developed operational runbooks, technical documentation, and support procedures that improved issue resolution time by 25%.
• Conducted user training and knowledge transfer sessions, reducing support dependency and improving user adoption.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Account Executive – IT Recruitment & Client Solutions

يناير 2021 - يناير 2022

Rootware Technologies

بونة، الهند

يناير 2021 - يناير 2022

• Managed end-to-end IT recruitment and client coordination activities for enterprise technology clients.
• Successfully placed 50+ IT professionals across infrastructure, application support, and software engineering domains.
• Built strong relationships with hiring managers and stakeholders, improving client retention and engagement by 20%.
• Conducted talent mapping, market analysis, compensation negotiations, and workforce planning support.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Operations & Marketing Manager

يناير 2020 - يناير 2021

Blue Sky Immigration

حيدر اباد، الهند

يناير 2020 - يناير 2021

• Led a team of recruiters and operational staff, improving productivity and workflow efficiency by 30%.
• Implemented marketing and customer engagement strategies that increased lead conversion rates by 25%.

مجال الشركة:
التعليم العالي
الدور الوظيفي:
الإدارة

Business Development Manager

يناير 2019 - يناير 2020

Solutions Sync LLC

كاليفورنيا، الولايات المتحدة عن بُعد

يناير 2019 - يناير 2020

• Managed B2B business development initiatives, client acquisition, and account management activities.
• Handled contract negotiations, pricing discussions, invoicing, and customer relationship management.
• Collaborated with stakeholders to improve service delivery and customer satisfaction outcomes.

مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية

التعليم

JNTU University

أكتوبر 2016

أكتوبر 2016

بكالوريوس، Computer Science

الهند

المعدل التراكمي (نسبة مئوية): 6%

المعدل التراكمي (نسبة مئوية): 6%

Skills

API GATEWAY
Intermediate
API GATEWAY
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
EMOTIONAL STABILITY
Intermediate
EMOTIONAL STABILITY
Intermediate
PAYMENT GATEWAY
Intermediate
PAYMENT GATEWAY
Intermediate
PAYMENT SYSTEMS
Intermediate
PAYMENT SYSTEMS
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SYSTEM MONITORING
Intermediate
SYSTEM MONITORING
Intermediate
BANKING
Intermediate
BANKING
Intermediate
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS REQUIREMENTS DOCUMENTATION
Intermediate
BUSINESS REQUIREMENTS DOCUMENTATION
Intermediate
COMPUTER PERFORMANCE
Intermediate
COMPUTER PERFORMANCE
Intermediate
DESKTOP SUPPORT
Intermediate
DESKTOP SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
PAYMENTS INDUSTRY
Intermediate
PAYMENTS INDUSTRY
Intermediate
SYSTEMS INTEGRATION
Intermediate
SYSTEMS INTEGRATION
Intermediate
USER STORY
Intermediate
USER STORY
Intermediate

اللغات

الانجليزية

متمرّس

الهندية

متمرّس

الأوردو

مبتدئ

التاغالوغية

مبتدئ

التدريب و الشهادات

الشهادات
certified Solutions Architect
Cisco Certified Network Associate
Cisco Certified Network Associate (CCNA)
Microsoft Azure Cloud Administrator
AWS Certified Cloud Administrator
Certified WebMethods Integration Associate
Cisco Certified Network Associate (CCNA)
Microsoft Azure Cloud Administrator
AWS Certified Cloud Administrator
Certified WebMethods Integration Associate

الهوايات والاهتمامات

playing badminton, playing board games and ps 5, exploring new content.