Mari Grace Corruz

Monitoring in Google Cloud Platform (GCP), New Relic, and Amazon Web Services (AWS).
Maintaining high system availability to ensure optimal performance and uptime.
Triaging and troubleshooting issues.
Analyzing logs, fault finding, and querying data using New Relic.
Fixing faults and resolving issues within SLA.
Remotely connecting to servers via SSH and remote desktops for troubleshooting and
break/fix.
Involved in ongoing critical incidents, conducting RCA, and documenting post-mortems.
Collaborating with different teams i.e. Dev Engineering, Problem Management.
Working side by side with Site Reliability Engineers.

• Monitored cloud infrastructure and applications across Google Cloud Platform (GCP),
Amazon Web Services (AWS), and New Relic to ensure system availability and performance.
• Maintained high system uptime by proactively identifying and resolving performance and
service issues.
• Triaged, investigated, and resolved technical incidents within defined SLA timelines.
• Performed log analysis, fault isolation, and data queries using New Relic for root cause
identification.
• Resolved system faults and production issues through effective troubleshooting and break/fix
support.
• Connected remotely to servers via SSH and remote desktop tools to perform system
diagnostics and remediation.
• Participated in major incident management, including RCA (Root Cause Analysis) and post
incident documentation.
• Collaborated with DevOps, Development, Problem Management, and Site Reliability
Engineering (SRE) teams to resolve complex issues.

Troubleshooted and maintained 3000+ mixed server environment, including Linux, Solaris,
AIX, and HPUX.
Collaborated with other teams to ensure high system availability, analyze root cause of
issues, and provide needed assistance as an OS admin.
Communicated with clients to perform service requests, third-party vendors to raise
software and hardware problems
Handled multiple server reboot as part of regular maintenance; Applied break/fix to
inaccessible servers and conducted remediation.
Performed regular filesystem cleanups, health checks, and monitored system resources.

• Troubleshot and maintained a mixed server environment of 3, 000+ systems including Linux,
Solaris, AIX, and HP-UX.
• Supported system availability by performing proactive monitoring, maintenance, and issue
resolution across enterprise servers.
• Performed root cause analysis (RCA) and collaborated with cross-functional teams to resolve
operating system and infrastructure issues.
• Managed service requests and coordinated with third-party vendors for software and
hardware issue resolution.
• Executed scheduled server reboots and maintenance activities as part of operational support
procedures.
• Performed break/fix support for inaccessible or degraded servers, ensuring system recovery
and stability.
• Conducted regular filesystem cleanup, system health checks, and resource monitoring to
ensure optimal performance.

Based at Instrument Engineering Center.
Involved in active projects. Examined and encoded piping and instrumentation diagrams
using AutoCAD and Microsoft Office.
Basic introduction to IT tools used, like Navisworks, Bluebeam, and Plant Design System.

Assisted Electronics Engineering (ECE) students, ECE professors, and Laboratory Head.
Maintained the laboratory and equipment.
Troubleshooted, tested, and fixed ECE instruments.

• Assisted Electronics Engineering (ECE) students, faculty, and laboratory head in laboratory
activities and technical support.
• Maintained laboratory equipment and ensured proper functioning of electronic instruments.
• Performed troubleshooting, testing, and repair of ECE instruments to ensure operational
readiness.