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عمر عبدالجليل, IT Technical Support

عمر عبدالجليل

IT Technical Support·Diyar Middel East Company

قطر

بكالوريوس, Computer System and Networks

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 6 أشهر

IT Technical Support

مايو 2024 - يونيو 2024

Diyar Middel East Company

الدوحة، قطر

مايو 2024 - يونيو 2024

work as part of the technical support team at Woqod through Diyar United Company. It
has been an enriching experience working in Sidra and Pumps fuel
diagnose and resolve issues with POS terminals, printers, scanners, Reader and related
peripherals.
Setting up and configuring POS software, including database connections, menu items, and
user permissions.
Setting up and configuring POS software and bank Terminal
Troubleshoot connectivity issues between POS devices and backend systems.
Assist end-users (cashiers, managers) with POS issues effectively.
Creating system images using imaging software (e.g., Norton Ghost, Clonezilla, Acronis
Microsoft Deployment Toolkit).

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Networks Technical Support Admin

أبريل 2022 - أغسطس 2023

The National Insurance Regulatory Authority Sudan

الخرطوم، السودان

أبريل 2022 - أغسطس 2023

•Diagnosing and providing a path to resolving various technical issues for local and remote user’s primary through provided remote support tools.
• I am the only one VMware Administrator in the company I was responsible for Design, implement, and maintain VMware vSphere virtualization infrastructure, including ESXi hosts, Center Server, ESXi version 7.0 \] environment.
• Configure and manage (ZYCOO U50 V2 - VOIP PBX, WITH UP TO 100 USERS) such as Automated Attendant and Voicemail, Remote Extensions, Remote Office Connections, Conference Bridge, Call Recording, etc.
• Maintaining & updating the computer hardware and storage to be compliant with the company policy.
• Resolving the technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Installing, configuring, and troubleshooting the hardware, including but not limited to desktops (various operating systems), laptops, tablets & iPad, peripherals, network equipment, fax machine and phones (VOIP).
•Creating and deploying the Windows image through WDS server
• Managing the active directory organization units (users and computers, distribution
lists).
• Managing the Symantec VPN, Microsoft Lync, DHCP, Exchange and 2X (parallels remote
application server).
• Troubleshooting the printers and copier issues (Ricoh, Xerox, Brother and HP).
• Setup and Installing ESET Endpoint Security Antivirus for PC and Server
• Attending setup and configuration Stormshield firewall

مجال الشركة:
التأمين
الدور الوظيفي:
تكنولوجيا المعلومات

network engineering specialist

يونيو 2018 - أبريل 2023

Sudanese railway corporation

الخرطوم، السودان

يونيو 2018 - أبريل 2023

•Assisting with the setup, installation, maintenance, and repair of computer hardware, including desktops, laptops, printers.
•Assisting with the installation, configuration, and troubleshooting of software applications and operating systems, including WIN / LUNIX.
• Helping with network connectivity issues, including LAN (Local Area Network) and WAN (Wide Area Network) troubleshooting. This may also involve configuring routers, switches, and firewalls.
• Implementing and enforcing security policies, such as antivirus and firewall configurations, to protect systems from threats and vulnerabilities.
• Managing user accounts, permissions, and access control for various systems and applications, ensuring data security and compliance.
•Installing and configure windows server 2012, 2016, 2022 DNS, DHCP, AD, Printer management, WDS, Load balance
•·Managing CCTV operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

IT Technical Support

مارس 2015 - مارس 2015

Sudan University of Science and Technology

الخرطوم، السودان

مارس 2015 - مارس 2015

•Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
•Installed and performed minor repairs to hardware, software, or peripheral equipment, following user manual.
• Researched new updates, products and changes to best practices.
•Prepared software or hardware evaluations, recommending improvements or upgrades.
• Set up equipment based on staff needs and IT capabilities.
•Assisting with the installation, configuration, and troubleshooting of software
applications and operating systems.
•Assisting with the installation, configuration, and troubleshooting of software
applications and operating systems.
• Implementing and enforcing security policies, such as antivirus and firewall
configurations, to protect systems from threats and vulnerabilities.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

التعليم

Sudan University of Science and Technology

يناير 2018

يناير 2018

بكالوريوس، Computer System and Networks

السودان

المعدل التراكمي (نقاط): 2.70 من 4

المعدل التراكمي (نقاط): 2.70 من 4

very good

Skills

Outlook
Expert
Outlook
Expert
Installing, Configuring and Troubleshooting of Net
Expert
Installing, Configuring and Troubleshooting of Net
Expert
Windows server 2012 r2,2016,2022
Expert
Windows server 2012 r2,2016,2022
Expert
VMware vSpher 7.x
Expert
VMware vSpher 7.x
Expert
Active Directory
Expert
Active Directory
Expert
DHCP , DNS , WDS ,Printer Management
Expert
DHCP , DNS , WDS ,Printer Management
Expert
ZYCOO U50 V2 - VOIP PBX,
Expert
ZYCOO U50 V2 - VOIP PBX,
Expert
installation, maintenance, and repair of computer hardware, including desktops, laptops, printers.
Expert
installation, maintenance, and repair of computer hardware, including desktops, laptops, printers.
Expert
TCP/IP
Expert
TCP/IP
Expert
VOIP CUCM
Intermediate
VOIP CUCM
Intermediate
troubleshooting the hardware and software issues
Expert
troubleshooting the hardware and software issues
Expert
operating systems support including WIN / LUNIX.
Expert
operating systems support including WIN / LUNIX.
Expert
LAN /WAN Networking
Expert
LAN /WAN Networking
Expert
ESET Endpoint Security Antivirus
Intermediate
ESET Endpoint Security Antivirus
Intermediate
Troubleshooting printers
Intermediate
Troubleshooting printers
Intermediate
VMware Administrator
Expert
VMware Administrator
Expert
Configure Cisco Router and Switch
Expert
Configure Cisco Router and Switch
Expert
Network Troubleshooting
Expert
Network Troubleshooting
Expert
MS Office
Expert
MS Office
Expert
Managing CCTV operating and maintaining surveillance equipment
Expert
Managing CCTV operating and maintaining surveillance equipment
Expert
Desktop Support
Expert
Desktop Support
Expert
ESXi 6.x , 7.x
Expert
ESXi 6.x , 7.x
Expert
System Administration
Expert
System Administration
Expert
Windows Server
Expert
Windows Server
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Remote Support
Expert
Remote Support
Expert
Network Engineering
Expert
Network Engineering
Expert
Linux Server
Expert
Linux Server
Expert
Windows Server 2008
Expert
Windows Server 2008
Expert
Mail
Expert
Mail
Expert
PC Networking
Expert
PC Networking
Expert
Operating Systems
Expert
Operating Systems
Expert
Microsoft Servers
Intermediate
Microsoft Servers
Intermediate
VMware
Intermediate
VMware
Intermediate
Windows Network Administration
Intermediate
Windows Network Administration
Intermediate
IT Technical Support
Expert
IT Technical Support
Expert
ITIL
Intermediate
ITIL
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متوسط

التدريب و الشهادات

الشهادات
Communication Skills In English
Feb 2022
ESET Endpoint Security
Feb 2023
CCTV
Sep 2019
EXCHANGE SERVER 2013
Dec 2018
CCNA
Feb 2022

التدريب
Cisco Networking Foundations:Switching and Routing
Linked in Learning
Nov 2023
عرض الشهادات
CompTIA A+ Core 2 (220-1102)
Linkedin Learning
Nov 2023
عرض الشهادات
IT Technical Support And network
National Telecom
Aug 2014