Omer Abdalgalil

work as part of the technical support team at Woqod through Diyar United Company. It
has been an enriching experience working in Sidra and Pumps fuel
diagnose and resolve issues with POS terminals, printers, scanners, Reader and related
peripherals.
Setting up and configuring POS software, including database connections, menu items, and
user permissions.
Setting up and configuring POS software and bank Terminal
Troubleshoot connectivity issues between POS devices and backend systems.
Assist end-users (cashiers, managers) with POS issues effectively.
Creating system images using imaging software (e.g., Norton Ghost, Clonezilla, Acronis
Microsoft Deployment Toolkit).

•Diagnosing and providing a path to resolving various technical issues for local and remote user’s primary through provided remote support tools.
• I am the only one VMware Administrator in the company I was responsible for Design, implement, and maintain VMware vSphere virtualization infrastructure, including ESXi hosts, Center Server, ESXi version 7.0 \] environment.
• Configure and manage (ZYCOO U50 V2 - VOIP PBX, WITH UP TO 100 USERS) such as Automated Attendant and Voicemail, Remote Extensions, Remote Office Connections, Conference Bridge, Call Recording, etc.
• Maintaining & updating the computer hardware and storage to be compliant with the company policy.
• Resolving the technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Installing, configuring, and troubleshooting the hardware, including but not limited to desktops (various operating systems), laptops, tablets & iPad, peripherals, network equipment, fax machine and phones (VOIP).
•Creating and deploying the Windows image through WDS server
• Managing the active directory organization units (users and computers, distribution
lists).
• Managing the Symantec VPN, Microsoft Lync, DHCP, Exchange and 2X (parallels remote
application server).
• Troubleshooting the printers and copier issues (Ricoh, Xerox, Brother and HP).
• Setup and Installing ESET Endpoint Security Antivirus for PC and Server
• Attending setup and configuration Stormshield firewall

•Assisting with the setup, installation, maintenance, and repair of computer hardware, including desktops, laptops, printers.
•Assisting with the installation, configuration, and troubleshooting of software applications and operating systems, including WIN / LUNIX.
• Helping with network connectivity issues, including LAN (Local Area Network) and WAN (Wide Area Network) troubleshooting. This may also involve configuring routers, switches, and firewalls.
• Implementing and enforcing security policies, such as antivirus and firewall configurations, to protect systems from threats and vulnerabilities.
• Managing user accounts, permissions, and access control for various systems and applications, ensuring data security and compliance.
•Installing and configure windows server 2012, 2016, 2022 DNS, DHCP, AD, Printer management, WDS, Load balance
•·Managing CCTV operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage.

•Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
•Installed and performed minor repairs to hardware, software, or peripheral equipment, following user manual.
• Researched new updates, products and changes to best practices.
•Prepared software or hardware evaluations, recommending improvements or upgrades.
• Set up equipment based on staff needs and IT capabilities.
•Assisting with the installation, configuration, and troubleshooting of software
applications and operating systems.
•Assisting with the installation, configuration, and troubleshooting of software
applications and operating systems.
• Implementing and enforcing security policies, such as antivirus and firewall
configurations, to protect systems from threats and vulnerabilities.