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Basheer Al-Qbelat, After Sales Manager

Basheer Al-Qbelat

After Sales Manager·Volvo Group

Jordan

Bachelor's degree, Mechatronics Engineering

Work experience

Total years of experience: 7 years, 11 months

After Sales Manager

May 2018 - August 2019

Volvo Group

Amman, Jordan

May 2018 - August 2019

-Develop and manage the performance of the Service team in delivering an exceptional customer service experience while implementing plans to optimize the full profit potential of the department.

- Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude.
- Maximize customer satisfaction by treating them as an individual and delivering an exceptional service experience;
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance;
- Ensure Brand standards are maintained at all times including all processes and paperwork for warranty claims;
- Handle customer complaints to ensure a fair and equitable resolution for all parties ensuring root cause is identified and solutions implemented to minimize chance of recurrence;
- Ensure adequate maintenance of tools, equipment’s and other materials in the Aftersales Division;
- Establish safety and security procedures. Ensures that all health and safety legislation and internal procedures are followed
- Maintain an up-to-date computer data entry for all vehicles, as well as ensure good maintain of log book history by the customer;
- Analyze local market statistics to identify opportunities within the territory;
- Establish staff levels required to deliver both Customer Satisfaction Index (CSI) and budget objectives;
- Organize departmental forecasts and reports in a clear and timely manner

Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Field Service &Logistics Manager

July 2017 - April 2018

IPC , Saudi Hadaid, Top Summit Co.

Saudi Arabia

July 2017 - April 2018

Company industry:
Civil Engineering
Job role:
Maintenance, Repair, and Technician

Field Service Supervisor

July 2017 - September 2017

IPC

Eastern Province, Saudi Arabia

July 2017 - September 2017

-Maintain all heavy equipment, GROVE Cranes, CAT machines, KOMATSU, CUMMINS generators, IR and DOOSAN air compressors, Mercedes and MAN Trucks.

- Utilize problem-solving & trouble-shooting skills to install & maintain all construction machines & Gensets.

-Conduct all PM services as per OMM

-Field service technician supervision, ET testing and troubleshooting( CAT Excavators, loaders, motor graders, compactors and dozers.)

-Use technical knowledge and judgment to technically manage products to meet equipment requirements.
- Provide on-site technical assistance to help troubleshoot and repair equipment.
-Supervises Service Technicians and Service Team Leaders; coordinates and schedules Technician work schedules.
-Provides coaching and feedback to individual Service Technicians

Company industry:
General Engineering Consultancy
Job role:
Engineering

Owner

July 2016 - July 2017

Wise Repair for heavy equipment

Jordan

July 2016 - July 2017

Company industry:
Construction & Building
Job role:
Engineering

FIELD SERVICE SUPERVISOR

October 2012 - July 2016

ZAHID TRACTOR

Jizan, Saudi Arabia

October 2012 - July 2016

Service Consultant for caterpillar heavy equipment machines and generators .
Maintenance and repair of CAT machines, CAT diesel gensets, olympian gensets and forklifts .

-Commissioning of generators

-Field service technician supervision, ET testing and troubleshooting( CAT Excavators, loaders, motor graders, compactors and dozers.)

-Machines TA1 inspection, follow up maintenance issues with customers, customer service agreements, CTS,
SIS, OLYMPIAN COMPASS, AS400

-Provide world class Service to customers for the installation, commissioning, warranty, maintenance, and repairs at customer site.

-Generated new businesses and increased revenue on repairs and spare parts through efficient scheduling of manpower.

-Generated new businesses and increased revenue on repairs and spare parts through smart scheduling of manpower.

-Conduct all field service activities in accordance with company policy guidelines and field service terms & conditions.

Company industry:
General Engineering Consultancy
Job role:
Engineering

Avionics Engineer

October 2011 - October 2012

joramco

Amman, Jordan

October 2011 - October 2012

operation and test engineer of A 320 family and A 310
Removal/ installation, E.O's, troubleshooting A320, A310, A330.
AIRnav

Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Engineering

Education

University Of JORDAN

June 2011

June 2011

Bachelor's degree, Mechatronics Engineering

Jordan

GPA (point): 3.1 out of 4

GPA (point): 3.1 out of 4

Skills

Avionics
Expert
Avionics
Expert
Mechatronics
Expert
Mechatronics
Expert
Operation
Expert
Operation
Expert
Product Support
Expert
Product Support
Expert
Engineering
Expert
Engineering
Expert
Time management
Intermediate
Time management
Intermediate
Leadership
Expert
Leadership
Expert
Troubleshooting
Intermediate
Troubleshooting
Intermediate
Decision maker
Intermediate
Decision maker
Intermediate
Negotiation
Expert
Negotiation
Expert
Avionics
Expert
Avionics
Expert
Mechatronics
Expert
Mechatronics
Expert
Operation
Expert
Operation
Expert
Product Support
Expert
Product Support
Expert
Engineering
Expert
Engineering
Expert

Languages

Arabic
Expert
English
Intermediate
French
Intermediate

Memberships

Jordan Engineers Association

Electrical Engineer

July 2011

Training and Certifications

Certifications
PROBLEM SOLVING & DECISION MAKING
Dec 2012
LOTUS NOTES
Dec 2012
MACHINE ELECTRONICS SYSTEMS
Nov 2015
STRATEGIES TO HANDLE UPSET CUSTOMERS
Jan 2013
HYDRAULIC EXCAVATOR MAINTENANCE
Nov 2013
CATERPILLAR CERTIFIED SALES PROFESSIONAL
Feb 2016
SALES EXECUTION
Oct 2015
SELLING & NEGOTIATION SKILLS
Dec 2012
TRACK TYPE TRACTOR MAINTENANCE
Nov 2013
TROUBLESHOOT METHODS
Oct 2014
PROJECT MANAGEMENT HELD BY JORDAN ENGINEERS ASSOCIATION
Apr 2012
Electronic Technician (ET)
Feb 2014
MOTOR GRADER MAINTENANCE
Oct 2014
POWERFUL PRESENTATION TECHNIQUES
Jan 2013
PSSR CAMPUS HELD IN TURKEY
May 2014
HVAC SYSTEMS HELD BY PETRA CO.
Sep 2011

Training
Automotive Engineer
Nuqul Automotive , AUDI
Jun 2010

Hobbies

  • sports