Chief Operating Officer
Confidential
Total years of experience :16 years, 4 Months
Responsible for the setup and launch of the company, including designing the strategies, objectives, organizational structure and new business development as per the organizational goals.
- Authority as the process owner for end-to-end lifecycle including business analysis, operations management, contractor interactions, etc.
- Leveraged business relationships with external parties and invited feedback from business partners to improve performance.
- Ensured higher ROI based on the market intelligence data received from internal & external stakeholders.
- Proposed the corporate economic model for budgeting, planning, forecasting and scenario analysis.
- Designed and implemented operational strategies, plans and process improvement procedures.
- Performed as the trusted advisor for the CEO and the partners for the optimum management of the business.
- Identified and taped the potential business opportunities and provided prompt and effective feedback to all clients.
- Mentored and provided charismatic leadership to the entire team to collectively reach the company objectives.
- Spearheaded all the non-academic related activities including Operations, Human Resources, Housing, Legal, Finance, IT, Procurement, Government Relations, Front of House, Parents Relations, Clinic, Facilities, Catering, Transportation, After School Activities, Events, Security, and Housing.
- Maintained strong financial readings and controlled procedures while managing and monitoring the budgets of all the departments.
- Executed strategic priorities and oversaw processes and policies, ensured compliance, efficiency, and risk mitigation.
- Acted as a project manager for all the non-academic projects initiated by the Board of Directors.
- Developed a well-integrated and motivated administration team to run the day-to-day operational activities.
- Ensured the school is operating within the constraints of its license and is meeting its legal responsibilities.
- Developed positive relationships with all stakeholders and the local community.
- Obtained government approvals and allocated resources as needed (Events, PE, Marketing).
- Liaised with government authorities such as KHDA, DHA, DM, TRA, DT, and CD on all their requirements and guidelines.
- Managed the operations, sales, marketing, and staffing functions for 27 branches.
- Composed the overall Strategy and Operational plan.
- Led cross functional teams to develop and implement innovative services.
- Managed the P&L and drove improvement plans for the entire branches.
- Monitored and planned the branches sales to achieve their monthly targets.
- Liaised with Dubai Economy, Dubai Municipality, RTA, Civil Defense, Ministry of Health, Dubai Health Authority, Dubai Courts, and Dubai Immigration on their smart applications and projects.
- Drafted and implemented the BU SOPs and SLAs.
- Analyzed and Assigned branches budgets and carried out costs saving initiatives.
- Recruited, Mentored, Hired and Terminated whenever required.
- Coordinated with Finance, Marketing, IT, Legal, Procurement, and HR whenever required.
- Led the non-academic departments including HR, Admin, Housing, Legal, Marketing, Procurement, Finance, Operations, Facilities, Housing, Canteen .
- Managed multiple complex projects and competed priorities simultaneously.
- Drafted risk assessments and investigated incidents whiles ensuring strong health &
safety guidelines.
- Liaised with and implemented Dubai's government authorities guidelines.
- Followed up on conservation departments performances and deliveries, monitored their
KPIs to ensure on spot performance.
- Managed contracts and relations with vendors, partners, and other stakeholders.
- Founded and operated the Emirates ID centers in UAE.
- Managed the operations, health and safety, staffing, security, IT, marketing, and administration activities for 13 Emirates ID enrolment facilities.
- Acted as the project manager for the entire design and construction phase.
- Hired, coached, trained, and supported the development of all line managers.
- Administered centers P&L and ensured business growth and profitability.
- Provided strategic consulting initiatives for government officials.
Founded, Managed, and Grew the business from ground up.
Company Start-up included:
- Drafted the business, feasibility, strategic, and the marketing plan.
- Raised funds, secured starting capital, and procured all IT & furniture items.
- Oversaw center layout drawings and construction.
- Sourced contractors, obtained quotations, and approved BOQs.
- Handled all PRO tasks and liaised with government authorities on pre and final approvals.
- Oversaw the recruitment process for all the administration and sales force.
- Manage the valet operations of 13 five-star hotels and accounts.
- Executed diverse work aspects including handling recruitment process and modifying staff training presentations.
- Supervised administration, transportation, and procurement operations.
- Allocated, assigned, and dispatched logistics.
- Supervised a team of 750 employees including a team of 4 Cluster Managers and 13 Supervisors.
- Ensured proper investigation of crash incidents and successfully closed their claims; effectively coordinated with local police and claims manager for incurred accidents. Conducted weekly site visits and audits of company facilities.
-Provided essential information to the GM and facilitated reports as required.
- Managed the daily supply chain and bakery operations with a hands-on approach towards quality control.
- Administered timely handover of shipments, oversaw bakery operations, devised proper organizational policies and processes, controlled inventories, managed assets and handled overall facets of supply chain.
- Maximized sales through customer service, product knowledge, and product presentation and promotion.
- Directed the sales team and supervised 7 retail shops while providing continuous training.
- Assigned schedules and asserted on consistent production of high-quality bread, sweets, and cakes.
- Led logistics and supervised fleet maintenance.
- Steered the entire team towards ensuring compliance with brand standards, performance and service delivery.