Front Office Manager
Gulf Paradise Hotel
Total years of experience :2 years, 7 Months
•Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner.
Supervised a staff of 15 guest service employee.
Ensured all employees were properly trained, knowledgeable and provided excellent guest service.
Assisted with the daily administrative duties of the hotel.
Implemented mentor program to improve line level communication
Created Guest Receptionist manual to standardize receptionist training.
Achieved four diamond rating through personal customer service.
• Ensure punctuality and control absenteeism.
• Develop Job Descriptions for each member of staff and keep them updated.
• Create an atmosphere of high morale and a happy working relationship among the staff.
• Administer to all employees, the company Policies and Procedures pertaining to hotel regulations and standards.
• Ensure the close communication with other department in the hotel.
• Ensure service is always of the highest degree.
• Always be on the look out for new ideas and means of control.
check in
check out
handling coplaints
providing guests with informations