Information Technology Project Manager (InJo 4.0 Project Technical Supervisor)
Amman Chamber of Industry
Total years of experience :17 years, 1 Months
Oversaw the InJo4.0 Project, funded by the EU Grant, to establish the Jordan Innovation Centre for Industry 4.0 implementation.
● Led the planning and coordination efforts of the ACI team, working closely with project partners of the InJo4.0 Centre to ensure effective project execution.
● Collaborated with the InJo4.0 Centre's Project Management Unit (PMU) staff, providing strategic plans and a comprehensive roadmap for the executive team's guidance.
● Took charge of the "Monitoring and Evaluation" work package to track project progress and ensure objectives were met.
● Managed a diverse team of seven individuals spanning different departments, coordinating their contributions to the project's setup and orientation.
● Successfully initiated and conducted five industry 4.0 awareness sessions and innovation workshops, fostering collaboration and knowledge-sharing.
● Translated seven conceptual candidate requirements into functional tools that were implemented to support project goals.
● Collaborated with the PMU staff to organize and deliver over ten training courses, both online and offline, to enhance skills and knowledge within the project team.
● Conducted in-depth analysis and evaluation of more than five tenders related to training, ERP systems, fund applications for digital transformation grants, and software application proposals.
● Effectively managed stakeholders by employing a strong communication approach and adeptly resolved conflicts arising from diverse backgrounds and business models among project stakeholders.
Provided technical support and oversight for an 8-branch environment, ensuring the smooth operation of IT services for over 70 staff members.
● Managed the execution of hardware assessments, deployments, and ongoing support for an ERP system project, ensuring it met organizational needs and objectives.
● Led the technical design, planning, implementation, and maintenance of enterprise systems, guaranteeing their optimal functionality and performance.
● Served as the resident technical expert in system administration for Windows operating systems, providing guidance and expertise to the IT team.
● Maintained responsibility for network devices, security, accessibility, and high availability, ensuring uninterrupted service delivery.
● Reviewed and recommended redesigns and configurations of operating systems and system applications to enhance efficiency and security.
● Conducted in-depth analysis and prioritization of system requirements, subsequently developing detailed system specifications.
● Developed innovative methods and solutions, while also providing project leadership and management to consistently deliver high-level service to departmental customers.
● Coordinated with external initiatives such as MODEE (eGov Program), NITC, and other government Digital Transformation projects to ensure alignment with organizational goals.
● Facilitated integration with eGov entities at the infrastructure level (G2G on GSB and SGN), enhancing intergovernmental collaboration and digital transformation efforts.
Projects (8): ERP Deployment, Payment Gateway Integration (e-Fawateercom), e-Gov Projects (National Business Enabling Platform Project (BURS), Tarasul Project), Infrastructure upgrades and expansion, Data center relocation, Backup Solution.
Working with the Managing Director, Operations, Finance, Sales and Marketing teams.
Oversee the administration and implementation of a grant that the company has been awarded.
Implementation of new technologies at the company, including reservations system, property management system, online payment, CRM, new multilingual website, remote fast speed internet, etc.
In charge of administering the company's internal IT infrastructure.
In charge of training staff on the newly deployed systems.
Construct procedures and workflows for the newly deployed systems and supervising the
implementation.
Reporting to the Managing Director, Operations Manager and Financial Manager.
Projects worked on:
PMS (Property Management System) for managing the lodge we operate.
New dynamic website.
OBE (Online Booking Engine) on the website.
POS (Point of Sale) for the lodge café.
PG (Payment Gateway) on the OBE.
Integration between the website, OBE, PG.
Integration between the PMS and the Accounting System.
Staff training and empowering.
Free Lancer Technical Support Engineer.
Domain Controllers deployment and initialization, deploying DHCP, DNS, Active Directory, VPN and VLANs over Windows Server 2003/2008.
MS Exchange Server configuration and implementation.
ISA Server management and configuration.
Deploying central applications on the servers and distribute over the network such as Symantec AV.
Deploying Server -Client applications; Oracle DB, SQL Server.. etc.
Servers, Email and PCs backup and restore.
Configuring Group Policy over the domain or the forest.
Performing PCs’ and network maintenance tasks for the company.
Preparing and installing clients’ servers abroad for the company products.
Preparing QA documents and writing software documentation and manuals.
Involved in some testing cycles in order to start Reverse Engineering for old softwares.
Performing PCs’ and network maintenance tasks for the company.
Performing Servers’ maintenance for the company in all branches.
Preparing and installing clients’ servers abroad for the company products.
Perparing QA documents and writing software documentation and manuals.
Supporting Business Development team with Monsters IT & Telecom products.
Training staff on Monsters IT & Telecom products, and writing technical documents for them.
Involved in some testing cycles in order to start Reverse Engineering for old softwares.
Demonstrationg company software for the prospects.
Collecting client requirements and preparing official documents.
Training clients on the sold software.
Managing clients network and all maintenance issues.
Writing official documents, proposals, software requirements specepications.
Converting client requirement itno functional requirements.
Performing System Analyst tasks for the new projects using the Software Engineering standards and methodologies.
Demonstrationg company software for the prospects.
Collecting client requirements and preparing official documents.
Training clients on the sold software.
Handling Help Desk technical/mission-critical calls daily and consistently met high service standards.
Managing clients network and all maintenance issues.
Writing official documents, proposals, software requirements specepications.
Converting client requirement itno functional requirements.
Performing System Analyst tasks for the new projects using the Software Engineering standards and methodologies.
Telemarketing calls for appointments.
Visiting prospects and introducing company softwares.
Collecting client requirements.
Writing proposals, opening and closing deals.
Free Lancer Technical Support Officer.
This course focuses on the various business implications of the Internet and the associated technologies. The manner, in which the various aspects of business, such as marketing and operations, are being totally transformed, is addressed through various case studies. The technologies involved in implementing the e-business ideas are explored. It also has courses of managerial accounting, corporate finance, research methodologies.
Courses of Relevance: Software Engineering Courses, Project Management, Oracle Programming, Computer Applications, Computer Organization & Architecture, O.O.P. Using C++, Event Programming Using V.B. 6.0, Systems Analysis, Data Base Management & Development, Information System Security ,Computer Networks, Computer Security, Internet Programming, Operating Systems, E-Commerce, Artificial Intelligence. -------------------------------------------------- GPA 68.55 ( Good ). First Position over my Classmates. First Position over my University in GET Exam.
Tawjihi