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Basim Al Harbi, Technical Project & Solutions Manager (Consultancy/Contracting)

Basim Al Harbi

Technical Project & Solutions Manager (Consultancy/Contracting)·Octara

Saudi Arabia

Bachelor's degree, Electrical Power Engineering

Work experience

Total years of experience: 12 years, 1 months

Technical Project & Solutions Manager (Consultancy/Contracting)

January 2020 - January 2024

Octara

Riyadh, Saudi Arabia

January 2020 - January 2024

• Led technical consultancy and management of medium voltage infrastructure projects, TECHNICAL SYSTEMS
overseeing design, installation, commissioning, and maintenance.
= Managed customer relationships, technical escalations, and ensured compliance with
engineering standards and project timelines.
= Conducted technical training and workshops focused on MV equipment, automation, and
project management best practices, enhancing client team capabilities.
Company industry:
Business Consultancy Services

Business Development Specialist

January 2020 - January 2023

Octave

Riyadh, Saudi Arabia

January 2020 - January 2023

Managed the development and operation of an e
commerce platform, focusing on user experience
and functionality
Developed digital marketing strategies, including
SEO optimization.
Company industry:
Other Business Support Services

Project Manager - Services & Customer Experience

July 2019 - March 2020

Schneider Electric

Riyadh, Saudi Arabia

July 2019 - March 2020

PROJECT MANAGEMENT racking
= Led sensitive national-level service projects for installed MV units, overseeing component pa
; oot Cause Analysis
replacements across a large installed base use Analyst
= Supported the sales team in client meetings to develop technical solutions and restore RELATIONS
customer satisfaction
= Acted as escalation point for complex VIP cases, ensuring resolution and communication
across field teams and internal departments VIP Management
= Maintained KPI improvements in NSS/NPS through targeted action plans and strategic
initiatives
Company industry:
General Engineering Consultancy

Project Engineer

February 2016 - February 2020

Schneider Electric

Riyadh, Saudi Arabia

February 2016 - February 2020

Resolved client issues related to Medium Voltage (MV) equipment,
specifically Ring Main Units (RMU) and Switchgear, enhancing client
trust and project success.
Strategically coordinated and oversaw field service engineers,
ensuring optimal site safety and adherence to high-quality project.
Conducted in-depth analysis of customer satisfaction surveys,
identifying and implementing targeted strategies for quality
enhancement and customer satisfaction improvement.
Efficiently managed the procurement and inventory of spare parts,
optimizing stock levels and ensuring timely availability for ongoing
projects.
Company industry:
Manufacturing
Job role:
Electrical Engineering

Project Engineer & Customer Satisfaction Engineer DIGITAL MARKETING

August 2017 - July 2019

Schneider Electric

Riyadh, Saudi Arabia

August 2017 - July 2019

UX Improvement
= Managed comprehensive MV equipment claims (RMU, Switchgears) for VIP clients with
focus on technical excellence
= Assigned and coordinated Field Service Representatives (FSRs) while tracking project | Languages
status and deliverables
= Implemented systematic root-cause solutions and process improvements to enhance Arabic
operational efficiency
= Utilized SAP for spare parts ordering and Salesforce for comprehensive claims tracking
and management
Company industry:
General Engineering Consultancy

Customer Satisfaction Engineer

February 2016 - August 2017

Schneider Electric

Riyadh, Saudi Arabia

February 2016 - August 2017

= Consistently achieved and exceeded NPS/NSS KPI targets in 2016 and 2017 through
strategic customer engagement
= Conducted comprehensive feedback analysis, engaged with clients, and resolved service
related dissatisfaction
= Implemented innovative fast-track solutions to significantly reduce claim resolution times
Company industry:
General Engineering Consultancy
Job role:
Support Services

Electrical Engineer

January 2011 - January 2015

Ministry of Finance,

Riyadh, Saudi Arabia

January 2011 - January 2015

Managed and resolved client claims related to
Medium Voltage (MV) equipment, including RMUs
and Switchgear.
Assigned and coordinated field service engineers to
ensure high-quality service on-site.
Monitored project progress using cloud platforms,
Manage Field Service Representatives (FSRs) and
stakeholders to ensure smooth project operations.
Enhanced customer satisfaction by improving
service quality and implementing feedback-driven
improvements.
Company industry:
Public Administration

site engineer

June 2014 - October 2014

Fast lines CO

Riyadh, Saudi Arabia

June 2014 - October 2014

Company industry:
Civil Engineering
Job role:
Civil Engineering

Project Management

July 2011 - May 2014

Ministry of Finance

Riyadh, Saudi Arabia

July 2011 - May 2014

Comprehensive supervision of ministry infrastructure projects along
national borders, ensuring adherence to quality standards in project
execution, material procurement, and on-site technical supervision
Company industry:
Public Administration
Job role:
Engineering

Electrical Engineer

June 2011 - May 2014

Ministry of Finance

Riyadh, Saudi Arabia

June 2011 - May 2014

= Supervised c ical site installations and electrical works at strategic border projects
= Conducted comprehensive assessments of power requirements, reviewed materials, and
approved components
= Ensured strict compliance with Saudi engineering standards and project execution
requirements
Company industry:
Public Administration
Job role:
Electrical Engineering

Education

King Saud University - BA College of Engineering

February 2011

February 2011

Bachelor's degree, Electrical Power Engineering

Saudi Arabia

Feb 2011 - King Saud University - BA College of Engineering Specialization: Electrical Power Engineering ••Courses Included • Power systems analysis. • Power systems protection. • High voltage engineering. • Electrical machines and dynamics. • Control (analog control, digital control) • Project management. • Projects • Robotic Arm Controller Design. • Matching of a dc motor to a photovoltaic generator using manual method and maximum power point tracking method. • Inverted Pendulum Modeling using MATLAB. • General Skills • Communication Skills • Team Work participation • Good English (speaking and writing) • Computer Skills • Linux (Mint, Ubuntu, Fedora) • Office packages (MS Office, Oracle Open Office) • Web Development (HTML, JavaScript)

KING SAUD UNIVERSITY

January 2011

January 2011

Bachelor's degree, ELECTRICAL POWER

Saudi Arabia

Skills

Customer Care
Expert
Customer Care
Expert
After sales
Expert
After sales
Expert
Electrical Engineering
Expert
Electrical Engineering
Expert
Project Management
Expert
Project Management
Expert
Electrical Maintenance
Expert
Electrical Maintenance
Expert
MS Office
Expert
MS Office
Expert
Technical Writting
Expert
Technical Writting
Expert
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
TECHNICAL ACUMEN
Intermediate
TECHNICAL ACUMEN
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
PALLET RACKING
Intermediate
PALLET RACKING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SAP
Expert
SAP
Expert
Marketing
Expert
Marketing
Expert
Circuit Lab
Intermediate
Circuit Lab
Intermediate
Sales Force
Expert
Sales Force
Expert
PROJECT ENGINEERING
Intermediate
PROJECT ENGINEERING
Intermediate
SWITCHGEAR
Intermediate
SWITCHGEAR
Intermediate
PROFESSIONAL PROJECT MANAGER
Intermediate
PROFESSIONAL PROJECT MANAGER
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CONTINUOUS MONITORING
Intermediate
CONTINUOUS MONITORING
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
SEARCH ENGINE OPTIMIZATION
Intermediate
SEARCH ENGINE OPTIMIZATION
Intermediate
Project Managment
Expert
Project Managment
Expert
Customer Care
Expert
Customer Care
Expert
After sales
Expert
After sales
Expert
Electrical Engineering
Expert
Electrical Engineering
Expert
Project Management
Expert
Project Management
Expert
Electrical Maintenance
Expert
Electrical Maintenance
Expert

Languages

English

Expert

Arabic

Expert

French

Intermediate

Training and Certifications

Certifications
Professional (PMP)
Training
Co-Op
al Jomaih bottling manufacture
Jun 2010

Hobbies and interests

Chess, Fitness, Reading, Violin