Basim Aljabri

• Established and led sector-specific Business Continuity Team.
• Designed and customized comprehensive Business Continuity Plan (BCP) and
Business Impact Analysis (BIA).
• Planned and executed annual High Availability (HA) and Disaster Recovery
(DR) failover testing.
• Developed sector Supply Chain Resilience Program aligned with operational
risk standards.
• Designed dedicated Business Continuity frameworks for critical branches.
• Redesigned infrastructure architecture for critical branches to ensure High
Availability.
• Directed activation and lifecycle management of all WAN branches (Legacy
& SD-WAN).
• Standardized departmental processes and designed KPI performance
framework.
• Enhanced incident and emergency response plans to optimize restoration
time.
• Replaced commercial monitoring platforms with scalable open-source
full-stack observability solution.
• Led automation initiative for sector IT services through enterprise ITSM platform.

• Designed enterprise infrastructure architecture.
• Defined infrastructure strategy, budgeting, and technical roadmap.
• Led infrastructure implementation and operations lifecycle.

Information Technology
• Managed NOC strategy and daily operations to ensure seamless service delivery.
• Designed operational KPIs and governance standards to enhance performance metrics.
• Led vendor management, budgeting, and infrastructure upgrades to optimize operational efficiency

- Maintains servers operating systems and other main management
and operational software installed on them
- Troubleshoots and resolves any IT service issues related to operating
systems and servers
- Troubleshoots Operating System performance
- Plans and implements upgrades / patches for Operating Systems
and hardware updates
- Manage Server lifecycle
- Vendor Management.
- Experience with the following systems: SafeNet, PAM Solution, File
Server, AD DS, Exchange, AppDynamics, VDI, SolarWinds,
Symantec Encryption, Office 356, DHCP, DNS, VMware, Desktop
Central and Nexthink.

- Demonstrating capabilities in providing appropriate level of L1 support to CITC employees and visitors.
- Leveraging BMC platform for receiving/creating, orders and incidents.
- Additionally, responsible for attending and answering phones and replaying to emails.
- Involved in maintenance of desktops, laptops, CISCO IP phones and Printers.

Information Technology